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February 2024 by Dustin Blacklock
Ladies were of no help they knew nothing, looking for suits for a wedding party of 8 and was told to shop online offered zero help
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November 2023 by Bilal Saeed
It was my first time in this store. There was this new guy who welcomed us in. We needed some help with something and he went to get his manager or idk who he was but he wasn't very cooperative at all plus didn't know how to do his job. It felt like he wanted us to go somewhere else. Again it was my first time there so wasn't expecting that kind of behavior from him.
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September 2023 by Foreverblue
Picked up a couple shirts here today for a decent price. Staff were friendly and helpful. My only complaint would be that the store seems to be getting smaller. I don’t come to this mall often but when I do it seems like Tip Top has moved again and shrunk in the process.
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September 2023 by Marc Perras
The lady in charge is so very helpful and knowledgeable. She made my experience pleasant and definitely recommend her
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June 2023 by Bootu Ibssa
I came here to purchase a suit for my husband and was blown away by the amazing customer service from the assistant manager Darla. She was very sweet and patient when answering my numerous questions about which suit would be the best and went out of her way to make my experience here exceptional. Will be coming here again thank you Darla!!
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June 2023 by Paige Hansen
If you’re contemplating getting a suit from here I recommend possibly any other place. Took 45 minutes to get help and we were one of the 4 people in the store at the time. Fiancé came out in the pants and dress shirt (after finally being helped) to go over alterations and the guy was too busy playing on his phone for over 10 minutes to help, so we eventually just said we will buy the jacket, pants and shirt but take it elsewhere for tailoring.Not a welcoming or helpful environment. Go elsewhere if you can.
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June 2023 by Justin Foreman
If you’re going to Tip Top Trailers, which I highly recommend, make sure you go there when Chace is working. Not only does he demonstrate excellent customer service, but he goes above and beyond for what the job requires. He was quick, precise and extremely helpful, and it is evident he is not just someone who works for the sake of working.
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May 2023 by Mila G
Chace helped my dad to select not only the size but also a perfect color that looked amazing! He guessed the right size by just looking at my dad. He cracked jokes, and overall, it was very pleasant to work with him.It was the best spent time and money.
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December 2022 by Jayy R
If you’re looking to buy a suit and get it altered here. Just don’t! Save your money go to a different location or different store. Nothing about the buying experience was welcoming or easy! Stay away from altering the suit here. If you’re looking for a tailor who knows basic suit alterations to the very least this is not the place to go. I will have to take my jacket elsewhere to fix all the mistakes made.. to make it worst, suit was promised to be done Sunday afternoon, I came Monday to pick up and it was not ready! They seem to disconnect the phone because you can’t even get a hold of the store when you want to call just a busy tone all afternoon….
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November 2022 by Ehsan Idrees
I went to Tip top tailors cross iron mill location , I entered into shop and met with lady later on I ask the name from one of sales associate Rodrigo who gave me exceptional services and assist me to select windowpane suit Grafton - my overall experience is exceptionally well as rodrigo go beyond extra mile and show his patience when I tried almost 7 jackets and choose the one. But I am not impressed with the lady Darla because in my first point of contact I didn’t feel welcome and I don’t want to mention here the reasons we all know ????about it. As an Assistant Manager her job is to give every client warm hearted welcome despite one has even busy or bad day , in my case she just sarcastically look towards me and refer me to sales associate - as to certain she thinks I am doing window shopping and will waist their time - I am regularly shopping from tip top tailors from last 05 years since I move to canada ???????? and I like the brand - if there is any other person he may easily walk away from your store after the first interaction but I ended up purchase suit and also interested to purchase camel long coat but didn’t purchase by purpose to let the staff know because of that awkward behaviour from Darla - so one person cannot change my mind to show affection with the brand which I like and still I am rating you with 5 ⭐️Kindly read the comments properly and than reply????
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September 2022 by Sukhjeet Bajwa
Manjit Doad at cross iron mills store is am amazing person to have as your guide to shopping for suits and accessories. Ms. Doad made it a point to understand my requirements and worked with me to get what I wanted.. thank you so much for your amazing customer service appreciated what you do.Thank you.
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September 2022 by Masoum Zaher
I wish you could chose 0 stars, i have never been to a store with such unprofessional and disrespectful, condescending employees. I went in there today to buy 3 suits for my groomsman and not only were the employees being rude by having side conversation and laughing, but when i asked for a simple bow tie in return from buying 3 full suits, the manager did not consider it at all and i asked if she was willing to lose the sales just for a bow tie she replied “ya” nothing more. I still purchased the suits as i need them for next weekend but the sizes were wrong and we were sent to southside tip top for proper sizing, they made sure i purchased from their store and to only go exchange at the other store. After dealing with Rachel at the southside store i decided to return the suits and give her the sale for how professional she acted about the situation. Lastly they lied to us about the return policy and how it would take 3 hours to return the suits, which Rachel dealt with in 5 minutes. I will definitely be talking to the store manager about the behaviour of the manager at cross iron mall. I recommend you stay away from that store and go to southside.
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August 2022 by Anu Menon
We were able to find everything we needed for our civic wedding. Thanks a lot to Darla! Great service and she was a great help to us in finalizing the grooms outfit! Strongly recommend this store to all and special thanks to Darla!
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August 2022 by Vikas
Came here to buy a graduation suit and had a fantastic experience! The sales associate, Manjit, was amazingly helpful and helped me pick out exactly what I needed!
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August 2022 by Sunny Sharma
Darla,I have been to many suit stores in my life and I can tell you I have never experienced such amazing customer service!From the moment I walked I was acknowledged right away. She knew all the sizes available.She helped me get fitted while helping my friend find exactly what he needs.Her level of service and attention is amazing. I wish I could take her along shopping with my everywhere.Thanks Darla! You deserve to be in upper management to ensure all stores run at the same level
