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February 2024 by Belinda Evans
Above and beyond pretty much sums it up the service I received. I will definitely go back whenever I am in Calgary!!
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February 2024 by Bonnie Larson
I ordered a pair of jeans for my niece for Xmas they came in two days, the zipper was stuck, I phoned underground clothing they told me too take a picture of it, before I got back too phoning them they sent another pair in the mail, I hadn't even sent the other ones back yet, this was the best service I got in a longtime. The staff was amazing I can't say enough about this company. The absolute best service and such nice clothing, thanks again for all the great service
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November 2023 by Ted
Good customer service and fast shipping. My order arrived in 3 days with a kind personal note from Lucie.☺️ Only drawback is that I didn't receive the 10% discount on my first order.Oh well, great service and products.
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August 2023 by Nancy Whittaker
Wonderful online purchasing experience. Fast shipping, I had my order in a few days. Very personalized service. Can’t wait to visit in person!
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April 2023 by Muffie Hicks
I had trouble finding the Wanakome hoodies.I finally found a beauty online from Underground Clothing.I ordered, and it arrived the next day!I'm definitely a happy customer!
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March 2023 by james udsen
Tried the kuwalla utility pants are very nice. Really like the front pockets as I am in a wheelchair and it is easy to get things in and out of them. Only real negative is the back of pants are a bit low on the waist.
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March 2023 by john supple
Got my jeans faster than I expected and they look great! No surprises, only pleasant ones!
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February 2023 by Cara London
Amazing customer service! I had purchased a pair of jeans in December 2022, but by January they had worn in places and were starting to rip. Underground Jeans offered to replace the jeans or provide me with a refund. As I live out of town, I asked for a gift card for the amount I purchased the jeans so I could order a replacement pair online. Within a few days I had the gift card emailed to me and a response email.Will definitely be shopping at Underground Clothing.
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February 2023 by Michelle Keitges
Amazing customer service! I purchased a pair of pants about a month ago that I loved and unfortunately ripped. Even though I didn’t have my receipt anymore they still exchanged the pants for me and gave me a new pair! Will be shopping here more forsure!
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February 2023 by H Smith
I live in Ontario, but discovered Underground Clothing online because of their Brunette the Label selection. I have ordered a few times and always been happy. Last week I was on their website for another hoodie ? and saw the shady lady swimwear. It was a gamble to order swimwear without trying it or knowing how it would fit, but feel this trust with UC now, that their curated selection of clothing works for me and my body. Plus I’m headed on a trip at the end of the month and haven’t found any swimwear locally that works, so the risk was worth it to me. The day my package arrived, I was so excited! I tried my swimsuits right away, and they look and fit great! And I was thanking the UC Gods that this worked out in my favour, and I’ll feel good by the pool on my trip ???? Needless to say, I’ll be back ?
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December 2022 by Christine
I’ve purchased some Goorin Bro trucker hats here on multiple occasions and they always send quality merch in sturdy packaging
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December 2022 by Ravneet Saini
I ordered a pair of jeans online and got them delivered the next day. Great experience! ????Also, thanks for the hand written message Sabrina!!!
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December 2022 by Lauren O.
I searched high and low for in-stock Wanatome hoodies (in the colours/styles/sizes I wanted) and found them here. I ordered one, it was shipped from AB to BC quickly, and as others have said it came with a handwritten thanks (great personal touch). I immediately ordered two more items and am looking forward to receiving them as well. Thanks!
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November 2022 by Rita Iwasiuk
Unique clothing, amazing service & staff and management are always such a pleasure to deal with. Thank you.
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October 2022 by Rainer
I made an out of province order and had two issues:- despite providing my apartment unit number on the order forms shipping address (I double checked, and it's in my confirmation email), for some reason they left it off the address when shipping it to me, which delayed it by 1 business day as the local Canada Post didn't know my unit number and had to call, leave a voice mail, then await my response before they could deliver it- not a big issue but a pet peeve - they wrote a handwritten thanks on the order slip which truly is very nice, but they misspelled my first name. My first name is simple, but not super common in English/Canadian settings, but like it was right there on my order form. I hope they're more careful in the future just cause it's my chosen name so it has a special place in my heart and people mispronouncing or misspelling it stings a bitOther than that, my experience was fine. They sent the hats I ordered and their prices were okay (pretty standard), and overall it seems like a nice company so I will likely order from them again. I hope they see this feedback and fix these issues.
