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October 2023 by Megan
My fiancé and I came here to shop for wedding rings. Along with all of the beautiful jewelry there, you will find these two gems with hearts of gold. Their names are Tommy and Linda. They went above and beyond for us, and they truly care about their customers. If you are on a tight budget, don’t be embarrassed- they will help you find something you can afford and they won’t try to get you to spend more money than you intended on. 10/10 recommend!!
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August 2023 by Cate Fontaine
I've gone to Carat many times over the years for purchases and watch fixes however this last time, my watches disappeared. I dropped my Wittnauer for battery change, a Tissot jewellery watch for link repair and battery and a Bulova for battery change. I didn't receive any call for pickup and lost track until i was looking for my Wittnauer and remembered once i noticed the three were gone. I went in there a couple of days ago to ask them about my watches and they flipped through a couple of drawers for no more than a minute and said nope nothing there for me. Then, Tommy said that I had not had anything there since 2018 when i know i dropped them there. I asked that they check under my work phone number and he said nothing there. I said well if I go home and come back with the ticket will you be able to look into it further? Tommy immediately stated that anything left over 60 days is not their responsibility. I said so what happens to things after 60 days are they donated or what? He said not their responsibility and he was not willing to support any further exploration of where my watches might be. That's $1800 worth of watches that were "not their responsibility" because it was over 60 days? I recommend not dropping multiple peices of jewellery or watches for repair or anything sentimental to them.Nobody ever told me any time I dropped jewellery that there is a 60day window or your possessions would vanish without a trace. I've phoned again as one last try to have them found and if they're not found I'll be sure to find the ticket stub for drop-off and report the theft to police and any other governing body.
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June 2023 by Kirstin Fritze
I Bought a beautiful wedding band here, very unique style, and they happily do a full inspection and cleaning every time I go in to the store.
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November 2022 by Alicia Winfield
Exceptional Service and reasonable pricesCustom ring designed.Tommy was a pleasure to deal with kept me posted throughout the design wanted something very special rose gold,pink tourmaline,diamonds and a specific light pink colour tourmaline Tommy and his master goldsmith went over and beyond the call of duty to find the perfect gemstone for the design.I’m very impressed with their attention to detail and excellent serviceWill absolutely recommend them and use them in the future.Exceptional piece of craftsmanship and design exactly what I wanted. Thank you for your exceptional service.Alicia
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July 2022 by epic epic
Very good customer service
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June 2022 by Kerry Achtymichuk
Service was excellent. Went out of their way to fix my earrings and watch. Highly recommend!!
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April 2022 by Jace Lefler
No complaints fair pricing great sales on a recent purchase sized and picked up the next day.
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February 2022 by Mike D
Kseniia Amanda Tommy awesome people great help and excellent knowledge!!
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February 2022 by Corrine Newbury
Tommy and the staff are fantastic! They have gone above and beyond to make the shopping experience enjoyable. They honor their work and take pride in doing an amazing job for a fair price. With them, the customer comes first… many claim this but Tommy and staff actually practice it! Highly recommend them for any jewelry needs or repairs.
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February 2022 by Destiny Fleury
Got a beautiful opal ring at this store and was beyond impressed with the customer service, when going in to get my ring cleaned and inspected, I had inquired about them fixing a custom made ring I had recieved from my grandfather, they assured me they could fix it and make it "as good as new" I proceeded to pay them 250$ for the repair, waited over a month when they said two weeks tops, wasted over 200$ in gas, only to receive a ring that was in no way fixed, I can't even wear the ring comfortably anymore, I'm extremely unimpressed and would've much preferred them just saying no, they couldn't fix it, rather than wasting my time, money, and ruining a ring I can't replace.
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February 2021 by Joe Lonie
Told me my watch was fixed and ready for pick up..I get to the store and it's not ready and they dont have my replacement part..wont be goin back.
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February 2021 by Brian Cunningham
BEWARE!Unethical business. Would give zero if possible. Do not buy from here, or work here.
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December 2020 by Sheri S.
Much of my issues with peoples is due to their quality of jewelry. I got engaged 4 and a half years ago. I had worn my ring for a week when I noticed that there was a giant rock missing out of my main diamond. They originally gave me grief about it but ended up offering to replace it or give me a new ring. I ended up going for a new ring as I did t trust the brand. Fast forward to today and the weld on the side of my ring which holds the diamond came apart. It ended up cutting my sofa as it was super sharp. I took it back to get it repaired and the sales associate was not apologetic at all. It's being fixed but if they are not apologetic and their products are that poorly made, I would not recommend shopping here or any people's for that matter. I will never purchase anything again here.