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February 2025 by Nicholas Bilyk
Standing first in line, with 3 sets of customers behind me… no staff meets or asks if they can help for over 15 minutes.
Stopped in to swap a small amount of USD to CAD currency. Not sure what’s happened to CIBC but they do not care about in-person service anymore. Go elsewhere for better service.
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October 2024 by Jude Sovis
Austin was very helpful and was able to help me with my problem. I would recommend him to anyone, he was a very good person.
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June 2024 by B F
Says it open until 4pm on Saturdays, but closes 15-30 minutes early usually. Super lazy workers nowadays! So tired of this institution as of the last few years. Service has completely fallen of the map.
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June 2024 by Randall Verbeem
This bank will not accept cash towards a loan payment with CIBC. They require that I pay 10 dollars at another bank for a bank draft to pay my loan.
That’s right.
The bank will not accept cash.
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May 2024 by Oksana Mykytenko
I want to express my gratitude for Holly Petitpas! She is very skilled and works professionally quickly. Thank you for your support!
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May 2024 by Nolan Cummings
Come in if your willing to wait for 30 minutes just for a teller to come out 😭
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May 2022 by kelley kayfish
Japjeet is amazing and always gives ? to his customers. I am so thankful for everything you do.
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May 2021 by Melissa Strohschein
Great experience at this branch - Holly was so helpful and accommodating. She helped address my banking needs quickly and worked with my schedule for booking subsequent appointments. Really grateful for her assistance.
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April 2021 by Karen Lucy Gron
We live in Spruce Grove and we are CIBC clients in our city. While in Sherwood Park we needed to use their CIBC bank.We were so impressed ????We are feeling so cheated that this lovely bank is so far away from our home. The clerk was NOT BEHIND a counter with a long line. The bank machines were in the bank and this lovely clerk was making sure everyone had a Good Morning and any assistance that they needed. WHAT ? Everything was being wiped and the machines were so clean.We needed a service that a bank employee had to do and it was done quickly and professionally.So, there was ample parking and doors that opened facing the parking lot. No ramps and no heavy doors. No walking around a building to find an entrance door.I would not have known that this friendly, efficient CIBC bank existed. Now I want this model for Spruce Grove because banking can be pleasant. Who knew.Thank you Sherwood Park. You are lucky indeed
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April 2021 by Ward King
I want to thank Mrs. Dixon for her help in a very frustrating situation that has been ongoing for over four weeks. She turned a one star rating into a five star rating. I had been trying to reach the CIBC general manager Mrs. Commisso for several weeks leaving numerous voice messages and no reply or communication at all, very unprofessional. I left a voice message on the general inquiry line and Mrs. Dixon called me that day. After explaining my situation, Mrs. Dixon listened to my concerns and did some initial digging into what happen. She explained that she would need to dig a little further and would call me back shortly. I was very impressed when Mrs. Dixon called me back in short order with some answers. Not only did she call me back with some answers but also with a game plan and options on how to get things back on track. A really appreciate that Mrs. Dixon took the time to listen to me, understood my situation and called me back with some solutions, excellent customer service. She turned a very frustrating experience into one of direction and closure. I would also like to thank Mr.Abbasi, for his support when I reached out to him. He tried to help/ support me the best he could in a confusing situation . Mr.Abbasi has always provided me with excellent support in mortgages, investments, and accounts.Thank you again to the team at Lakeland.
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June 2020 by John Van Hal
This branch has no teller's, so if you need more then cash don't waste your time coming here
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June 2020 by Mark Ryan Martinez
Been waiting for more than 10 mins ..
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June 2020 by musulyn m
THIS BRANCH BY FAR IS THE MOST CONSIDERATE AND UNDERSTANDING. Boy am I impressed. I travel in less then 10 hrs and I was stuck at work THE WHOLE DAY without a client card , resources and a means to go into the branch on my break. I google maps the closest location to my work and rushed over there roughly around 4:45pm Got there 4:55 pm (roughly 5-3 minutes before closing) And honest to God, the branch reps were so kind about the time and stayed open a lil over 5:00pm just to help me obtain a new client card and withdraw my funds accordinglyfrom my TFSA and pull money from the ATM. To whoever helped me (because I didn't get your name) I just want to say THANKYOU THANKYOU THANKYOU!!! From the bottom of my heart! Your concern and care for my little delema was truly appreciated. You saved me a lot of hassle,worry, time and stress. Like this was the highlight of my day. Now I can effectively execute and tackle my last minute To-do's and bills alongside student loan payments before my flight. AGAIN! Thankyou for ur help!!
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June 2019 by clarisa fernandes
The General Manager at the branch was awesome ... assisted every step of the way.
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June 2019 by Edward de Amaral
The staff there are friendly & always to go out of their way to help clients.
