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September 2023 by Roxanne Drolet
Great store , plenty of employes to help you when you need it. We also used the grooming service. They were very nice with our dog. Will go again for sure!
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August 2023 by Harts Saints
I attended the Sherwood Park store in Thursday July 27, 2023. I had picked out some new items for my dogs along with my two sons. As I left the store and arrived at my vehicle I was approached by a Petsmart employee who identified herself as the "trainer". She went on to say that my dogs were in crates that were "too small" for them and said how it "kills her to see animals treated this way" along with other choice words. This was completely out of line and frankly none of her business. I'm a very responsible pet owner and anyone who knows me knows my love and passion for pets. I happened to be on my way to drop them off at a very reputable boarding facility....and the crates were there to protect them during transport. There were not in danger and her opinion was simply that - an opinion. It's unbelievable to me that an employee of your store would approach a complete stranger to spark a conversation like this. It's disrespectful, rude and completely out of line. Because of this experience I will take my business elsewhere but found it very necessary to make people aware of this interaction as I'm sure many other customers have experiences similar encounters with this particular individual.
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August 2023 by Wanda Karstens
Really good selection of things for our non-human kids. Prices are on the high side but at least they have what you're looking for.
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July 2023 by Sheila Potts
I was waiting for the employee to finish assisting the other customer with their fish purchase and standing close by but also standing infront of the tank of fish I wanted to purchase from so I could choose which ones I wanted. Just as the employee finished a man comes walking around the corner and says hi, she asks how she can help and he says he wants to buy all the Koi they have. She asks a few questions and then says ok. I am standing there infront of the Koi tank looking at them both. She looks at me and says she can help me shortly and what is it I was looking for? I let her know I was wanting 3 Koi, I was here before the other man and her customer service sucked. So don't be polite and nice at Emerald Hills location just barge in, you will get better service.
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July 2023 by Pierre P. LeBlanc
The Sherwood Park PetSmart staff are phenomenal. All very friendly and knowledgeable. Very helpful. The in house dog trainer Lisa is amazing. I highly recommend her and the store for everything.
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June 2023 by Katie Preston
Someone needs to tell their “trainer” not to give customers unsolicited advice. I came in to buy items for my dog’s birthday, and had an employee approach my dog and give their opinion about her prong collar. I have worked in the pet industry for years, she didn’t tell me anything I didn’t already know, but it was honestly just uncomfortable and really annoying. If I wanted her “professional opinion”, I would have either asked for it, or paid for her training classes. The woman working the register was super pleasant though! Regardless, I don’t plan on coming back. It was unprofessional and came off condescending. I’d rather not run into her again.
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June 2023 by Karyn Gaunt
Great customer service, although some of the staff don't seem too confident in the answers or advice they give on certain animals and fish. Best to do your own research before getting any kind of animal or fish, ect. from here
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May 2023 by Adam Grieve
Bought myself a budgie there and we love them so much!
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May 2023 by maxwell pothier
I'd like an answer on this please. I thought reptiles of any kind, especially bearded dragons, shouldn't be put together, they fight for food, heat, and everything else, two is bad enough but 6????? What's the reason behind this, please give me an answer
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April 2023 by Ronnie Gladue
Friendly staff great selection of products and the trays of snacks to munch on while you walk around that look just like pet snacks is terrific...?
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April 2023 by Ron Myers
Gave my husky pup a spa day & she came out looking g & smelling fantastic. I buy her grooming in bulk & access which ever store I'm close to.
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March 2023 by Kireil
Great place for haircuts and trims for any of your puppypals. I recomend all of the stylist here as they all seem very positive. I'd like to thank Nathina for being so patient. Cheers!
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February 2023 by Don Pederson
Service was prompt and attentive. Staff was knowledgeable about aquarium products
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February 2023 by tracey tudorachi
Very friendly staff. You can tell that they love what they do. Always enjoy going to this store.
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February 2023 by Bradly Scott Summers
Always have what we need for our pets.. love the fact my wife can call ahead and order what we need and it's good to go for me upon arrival... Staff are a lil undereducated on certain pet aspects but that's to be expected...
