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October 2024 by Judy Desjardins
I want to express how wonderful this branch is and all the iincredable people that work there.
I walked into this branch needing a bank for assistance and they address me with open arms.
I would recommend this branch of the rbc to anyone. any where in the world. This people are my survival to live.
Thank you , Thank you.
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October 2024 by Pahuldeep
Sagar Mehta ,
Thank you so much for being an incredible advisor and an incredible listener.
I greatly appreciated your help .
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October 2024 by Jeffrey Kollmann
Really let down and their customers care has gone really down hill.
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October 2024 by jeff koll
This branch is a waste kf time horrible customer service
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August 2024 by Cindy
Stood in front of 2 tellers for several minutes without so much as eye contact from either one of them. No smiles, no acknowledgment whatsoever. Did I mention that neither of them was serving a customer and I was 1st in line? Once finally called to the counter, no greeting! She took another several minutes to process the deposit because she didn't know what she was doing. I had to correct her twice. Terrible service!
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July 2024 by Brian Kirkpatrick
Horrible app, won't let me send e transfers anymore
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November 2023 by Mike Castro
I just wanted to say thank you to RBC Emerald branch, Specially to Mr. Sagar Mehta who put a great deal of time, energy and effort to all my inquiries.
I highly recommended Mr. Sagar for any bank matters you needed.
Again, thank you so much. I greatly appreciated your help and assistance with my banking matters.
Best Regards,
Michael Umayam
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November 2023 by Trinity Temorcioglu
I just called in to ask why I haven't received a card for the account I set up over a month ago. The woman I spoke to was completely unwilling to help, wouldn't let me speak to any one else or give me any way to escalate the problem. I have only had an account with RBC for one month, and yet this has been the worst customer service I have received in a long time.
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October 2023 by Nicole Lynne
My wife just opened an account there and she needed to go in person to find out why her account was on hold. The woman named Tina there refused her driver's license and said that my wife had a hot account. She asked her for a passport then asked why she didn't have one. She also refused her status card, my wife kept trying to explain that we do not need passports if we are born here. The woman refused to help her regardless of the multiple I.Ds she presented. Please train your employees to understand that government issued I.D is sufficient. It is Government issued.
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October 2023 by Mike Dubai
I just wanted to say thank you to RBC Emerald branch, Specially to Mr. Sagar Mehta who put a great deal of time, energy and effort to all my inquiries.I highly recommended Mr. Sagar for any bank matters you needed.Again, thank you so much. I greatly appreciated your help and assistance with my banking matters.Best Regards,Michael Umayam
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October 2023 by Able Ulahannan
We Really happy to say RBC emerald hills absolutely wonderful , a special thankz to Mr Sagar Metha.Highly recommend to the clients,Good product knowledge and the best service.Thankz a lot broWish u all the very best in ur futureAble John
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October 2023 by Manoj Babu
I really wanted to thank you his service (sagar Mehta) done for me regarding my loan issue.. he solved very fast and good customer service very helpful for my needs…thank you very much again for your great service…keep it up
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October 2023 by Febin Saju
Really pleased with the service provided by RBC, I am an international student first time in Canada, they helped me alot,Special thanks to mr.Sagar metha of emerald hills centre,
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October 2023 by denis ouellette
Service and fees are ridiculous and they will not help you unless you force them or tell them you will open a case about banking protocol…absolutely garbage!!!
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August 2023 by Trinity Hopf
I just called in to ask why I haven't received a card for the account I set up over a month ago. The woman I spoke to was completely unwilling to help, wouldn't let me speak to any one else or give me any way to escalate the problem. I have only had an account with RBC for one month, and yet this has been the worst customer service I have received in a long time.
