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February 2024 by Jason Clark
Guess it's off to Home Depot, went to both Rona Stores in Sherwood Park. Despite the online quantity for the product I was looking listed as being available and in stock. Couldn't find it, both customer service desks didn't know where to find it in store, and spent 15 minutes in each store trying to find it. I even showed them the Rona wedsite and SKU!The Rona on Wye road had mislabelled aisle to boot. Website is junk because it doesn't even say which department it would be found in.Staff was pleasant but unknowledgable. I can chalk up the lack of knowledge at the Emerald Hills location due to the recent conversion from Lowes, but Wye road has been around a while now and isn't a super+.Miss the Rona that was on Baseline, they knew where the stuff was in the store they were selling. Like all these big box stores these days, minimal training and investment in their staff.
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January 2024 by Natasha J
No help available ??♀️ off to get my supplies from Home Depot. Feels weird and like it’s about to close down here.
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January 2024 by Andre Bruneau
Great service during my visit. The customer service desk rep took the time to help me find what I was looking for and answered my questions. As I am looking to commence work on a project and while I still have to consider various factors when shopping for supplies and materials (like cost and colour choice, etc.), the extra time spent will make my decision to do future business here easier. Incidentally, I have shopped for tools and other materials here in the past and I've never been disappointed. Worth a consideration in my opinion.
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January 2024 by Travis Short
Normally this would be good for rona. They made my online purchase super easy and had good people helping but I wanted to get some Lumber and between the guy running that area and the non marked not priced Lumber I ended up just leaving.I went ot Lumber yarf to visually check Lumber would work for project and they had no names information on the wood nor near it. I had to pay inside but I didn't have the information needed and the guy didn't help me out with that at all, made it more confusing. Went to home depot where wood was inside and well labeled. Got what I wanted in 2 minutes verses 15 minute runaround I got at rona.
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December 2023 by jim north
Average hard to find workers when you have questions
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December 2023 by Denise
Peter in the paint department knows his stuff! Thanks for your help Peter! 5 stars and 2 thumbs up ??
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December 2023 by rchel72
this goes for rona installation services, very unprofessional. I ordered a carport in rona because the installation, first it took 3 weeks to get it deliver then after I paid for the installation they never contacted me for 1 week, I called them to schedule the service and they said they did not have any knowledge of the work order, I called rona again and they forgot to contract the services, after they did then they called 1 week after to say they wont be able to do it until the spring, all this after many calls, so I was trying to get my money back and I had to call for this too and be on hold for 30 minutes then the lady on the phone that I barely understood let me waiting 20 extra minutes saying the she was processing the refund. stay away from rona installation services, im still waiting on refund or somebody from rona to contact me.
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November 2023 by Emily Price
Shopped for Christmas tree but didn't fi d the one I wanted but I did get a beautiful poinsettia for $7.99.They have tons.Checked out their wall sconces but again couldn't find what I was looking for unfortunately as I'm trying to match an older glammy fixture.Staff were helpfuland very friendly. First time shopping at this location. Definitely recommend.
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October 2023 by Diana Hill
Staff usually doesn't know where anything is at ANY Rona; and for some reason they're too lazy as a company to put the isle on their website so you can find things yourself. Are you kidding? Literally leaving a store where nobody knew what I was talking about to go to home Depot down the street where I can already see where I'll need to go. In a world of having no time to waste, Rona is handing over customers to places that are more organized.
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August 2023 by Jordan Carnell
The 2 employees helped out quickly, was very happy, and Manager Nick was really good too, will be back again
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August 2023 by Chris N.
It doesn't have everything I need but the staff are pleasant and the prices are competitive.
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August 2023 by Christina L
Worst customer service possible, go anywhere else if you need help. About 10 highschool kids standing around, unwilling to help, no initiative and then they act like you’re bothering them when you follow up on the request you asked about 15 minutes ago. Get better staff!
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August 2023 by June Detla
Bought paint stripper for outdoor trim35$ supposedly a good kind did nothing ..ugh wasted my money
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August 2023 by Mark Jamieson
Place was empty when I was there. Quick to find and purchase for my needs.
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June 2023 by Julia V
Friendly staff. Things are super easy to find as they are well organized. Love the garden centre!
