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October 2024 by Betty ****
INCREDIBLE Customer Service! Thank you Shawn!!
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September 2024 by Chrisy McConnell
Went to the Running Room today with my son to get him shoes. I regret not asking the gentleman who helped us for his name! I wish I could give 10 stars for service, thank you for your patients, your kindness and your incredible knowledge about runners! We found the perfect pair. We will be back! Thank you!!!
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August 2024 by Brianne Massie
Great service today from a gentlemen with long hair. (Didn’t get his name unfortunately). He helped my boyfriend and I find appropriate shoes for running. Was super patient and attentive to us. We both ended up finding the perfect shoes with the assistance of this staff member at the Running Room in Millenium Place!
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June 2024 by Marylou Daniel
I was in the Sherwood park store 10 days ago and bought two pairs of shoes and ordered 3 more as they did not have the colors or size I wanted . The shoes were available in St. Albert and Edmonton so I had to pre pay and ordered them . No shoes !!! Now 10 days ! Told today they can not refund or cancel my order until the shoes come there . I could drive to the other locations but no I have to just wait ??? Very very poor customer care!! Do not order in any shoes here !!
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February 2024 by Bayley Znamecz
Shawn was so helpful and very knowledgeable - she knew exactly what to recommend and had great advice regarding apparel for running. Will definitely be returning.
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January 2024 by Sheridan Kendrick
Poor service always from the young brunette whenever I come. Doesn’t acknowledge your presence and always seems annoyed she has to deal with customers. I would rather drive to a farher store to get better service.
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January 2024 by Erik Caouette
Forgot my shorts to go swimming at Millenium with my 2yr old. Decided to just buy a pair here, cheapest pair I could find we're 56$. Then their debit machine wouldn't work, and they couldn't give me 14$ change so I spent 70$ cash on 56$ shorts. SMH.
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October 2023 by Evelyn Baker
I was in the store about a month ago and had the most wonderful lady help me; I believe her name was Michelle, possibly Melissa. She was so friendly and knowledgable and listened to all of the features I was looking for in a shoe. I am in my 80's and have a hard time bending but she insisted on helping me put on, take off and even tie up the shoes for me. I'm sure I tried on every shoe in the store, mens and womens, and she never once seemed to get annoyed or upset if I asked for another shoe or to retry a shoe I had previously said no to. I was there for over 2 hours, at one point she was so kind and even offered to get me some water. I was unaware that the store closed at 5pm and she stayed and let me finish up until almost 5:30. I felt horrible when I realized I made her stay late but she said it was no problen and refused to let me help her put all the shoes away. She was such a kind and helpful young lady and I will most definitely be shopping at the Running Room again after that wonderful service.
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August 2023 by Sarah MacKenzie
Unfortunately, not a great experience. I went in once to pick up some orthotics and once to get running shoes. Both times the sales person (same clerk) was disinterested in me and almost seemed annoyed that I was bothering her. I love to shop within our community when I can but I’ll be heading elsewhere next time.
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August 2023 by Kristilyn Hukalo
Going to my first Running Room years ago was a great experience. Knowledgeable staff who helped me find the shoes I needed for walking and running. This experience, however, was absolutely terrible. My husband and I went in, right by the sales associate, who didn't smile or say hello or even acknowledge the fact that we were there. She looked less than enthused to be there. We then waited by the shoes expecting her to help, but we had to walk the 3 feet over to her to get her to help because it's like we weren't even there. My husband has foot issues and thought they would examine his gait and get him the best shoes for his feet, but she didn't at all. She never asked what we were looking for; it's like she assumed we knew what every shoe was for and what the differences in them were. My husband was ready to walk out but we got a few pairs of shoes and then said to each other that we would never go to that location again. Terrible experience.
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June 2023 by Jaime Gregory
I waited to get my first pair of nice running shoes at the running room because I was told they measure your feet and can recommend a shoe based on that and your gait. When I got to the sherwood park running room the teen sales associate offered to get me what ever shoes I wanted but there was no measuring or assessing. I could have gone anywhere. She also didn't seem to know much about the product. She claimed all shoes were equally stable and all shoes could be used indoor/outdoor didn't make a difference... I did end up buying some shoes after trying non half the stock but next time I'll just order online.
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May 2022 by Aric Desender
I went into this cluttered little dump to purchase some goggles , I wanted to support a local shop.I had reservations about the pair the girl recommended as they didnt seem to seal properly but after her assurances they would be good I bought them for $45 . I figured if she sells the stuff in the store for a living she must know what she is talking about . Big mistake !When I went back to tell her they didnt seal and I had to stop after every length to drain the water she literally didnt expresss and remorse or a solution , just shrugged her shoulders without a care in the world .Thanks a lot running room you can count me as a customer who will never return
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February 2022 by Cheyla Bossert
Shawn was very helpful and knowledgeable when I came in looking for shoes and accessories that would help relieve and manage my plantar fasciitis so I can get through a workday on concrete
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December 2021 by Linda Zimmerling
Got great help from the sales lady to get me into a really comfy shoe for running on the treadmill.
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November 2020 by Adetoyese Oyedun
Great service and high quality products....
