-
March 2024 by Ron Cuthbertson
Mobile ordered in advance for a work function and needed an early morning pickup. They started getting my order ready when I arrived. Waited 25 additional minutes. Priority is the drive thru and in store line up. Ended up being late for work and our meeting. Mobile ordering in advance is a waste of time. Not impressed.
-
March 2024 by Jasss Dhaliwal
"I recently visited Tim Hortons and ordered a Garden BLT on an everything bagel, specifically mentioning that I am vegetarian and do not want any meat or chicken. Unfortunately, despite my request, I received a BLT with meat. When I tried to address the issue with one of the workers at the drive-thru, I was met with rudeness and disrespect. Not only did the worker fail to acknowledge my dietary preferences, but she also insulted me. After requesting a replacement bagel, I received one that was burnt and lacked the cream cheese and butter I had requested. Additionally, the two small double coffees I ordered were excessively sweet and cold. As a vegetarian customer, I take my dietary preferences seriously, and it's disappointing when they're not respected by the staff. Tim Hortons needs to ensure that their employees understand and accommodate customer requests, and provide better quality control over their food and beverages. This experience has left me feeling frustrated and unlikely to return."
-
February 2024 by Maks Svyatenkyy
They are selling garbage
-
February 2024 by Anmol Singh
Ninu is a good employee there. I am molecula a regular customer at Tim Hortons and he always asked me for French vanilla cause. He knows that I always drink that coffee. He is the best employee there. Thank you.
-
February 2024 by Maninder Singh
Worst tim in edmonton, no customer service skills, taking too long to take orders
-
February 2024 by Very Long Windshield Crack & Nasty Chip Repair
Very polite quick and great
-
February 2024 by Braeden Luedtke
Realized half my order was missing and had to come all the way back. Ice cap was terrible.
-
February 2024 by Barry Flom
Tim's what else can you
-
February 2024 by Tatyana McNamara
Definitely do not recommend this location. At 9 PM, they don’t serve anything besides cold cut sandwiches. Which is not advertised. Also, you’ll ask for an assortment of tim bits and get all of the exact same flavor. Do not recommend this location.
-
January 2024 by Kulwinder Cheema
Harpreet Kaur such a. Very nice girl because she take my order very nicely And happily . God bless thank
-
January 2024 by Bryan Abma
They really wanna love their customers by charging .50 cents for a thing of
-
January 2024 by Elaine Ford
A very busy Tim Hortons but staff are quick to fill your order.
-
January 2024 by varun chawla
Overnight order coffee given wrong order and not even accepting there mistake gross!!
-
January 2024 by Gage Wright
Where do I start,We come here every weekday, Monday to Friday, and get a muffin and tea, at the least, to the point they know our order and that we like a sleeve on her tea,- atleast once per week do they give a blueberry muffin when we asked for chocolate chip, or coffee when we ask for a tea, you think by the point of over 2 years coming 5 days a week they wouldn’t continue to mess this up, I can deal with a accident, that’s why I continue to go their because most Tim hortons or McDonald’s mess up orders every now and again,Today was the last straw, and you have lost a customer forever,I feel the management or owners will not even reply to my message, but I do hope everyone else is able to see this review and think twice before going here,Today I get to the inter-calm and ask for the tea, and then ask for a large milk, and the lady said they only had small, (this is very common they are out of the large, maybe get more inventory if you sell out that quick ) So I asked “why are you guys always out of the large Milks”She said “HELLO, we only have small do you want it or not?”I felt that was very rude shouting yell over my question and not replying, so I replied “hello, why do you guys not have large?She now started to get upset and asked “why are you talking to me like that?”I said“Like what? You didn’t answer my questions so I am asking again”Before this escalated I drove off up to the window, of which she who has helped me lots, comes to the window and says!“What’s your name, I am going to make a complaint about you, you will not be served today”First who are you going to complain to your the one earning money to be there!!!I have many other options which I will choose from now on,I told them they have lots a customer for life and she said that’a great,Why this escalated so much is beyond me, I’m just asking why they are always out of the same stuff, make bigger orders so you have enough stock,As someone who has done orders and managed a store, this was absolutely a poor attitude and response, I will never ever return to Basline Tim Hortons, because of this rude woman, ruined my morning how poorly she is allowed to speak to customers, I would lose my job if I spoke to people like that!
-
December 2023 by Sukhmeet kaur
This is a place I need to go once a day atleast. I have been coming here mostly to pick up a mobile order. Everytime I tell them I need a tray however I never get one.Today it was my another visit but this time I didn’t place order over the app but instead went in.Again the same lady at the front counter no etiquette at all. Literally doesn’t know how to greet a customer. No smile on her face neither she was polite so rude.Kept asking “anything else, anything else” when i was placing order.Why working in a fast paced company if you have no patience to hear out to the customer.I specially mentioned 3 times to this lady to give me a tray for my drinks but at the end again came up with drinks and food in my hand.She didn’t even lid my drink properly. As one of it was on the floor when I left the door.I give up on this location.
