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January 2025 by owen mohr
Went to the location in west ed mall and had an excellent experience, however they were unable to tailor my pants for me and gave me the number to this location. After calling the number a few times and no one answering I decided to stop in and ask in person the same day as I needed the tailoring done and liked the edmonton associates. After a bit of a wait i got my stuff sumitted for tailoring but had to keep telling the accociate that I did not want the extras, I just wanted the adjustments and paid for the adjustments. When i returned to pick it up however there was a mistake apparently on the ticket the employee submitted so there was the additional tailoring done, I ended up having to pay the extra fee even though it was their mistake. I was really disappointed that even though i said no to the extras I ended up paying for something I didnt ask for.
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January 2025 by sagata choudhury
I am extremely disappointed with the experience I had at this store today December 29th 2024, I usually shop at Tip Top and have never encountered such rude and unprofessional behavior from any sales representative. Today, a very rude and aggressive female sales associate not only provided poor service but also made discriminatory and inappropriate comments about my body shape, stating that a particular shirt was ‘not for my body type.’ To make matters worse, this was said in front of my children.
When I decided to share my experience, I came across several other reviews mentioning similar incidents involving this same employee. It’s shocking that no action has been taken against her, and she continues to behave in such an unacceptable manner.
This was a very upsetting and disappointing experience, and I hope the management takes this feedback seriously to ensure such behavior is not tolerated in the future.”
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January 2025 by Avijit talukdar
I went on December 29th 2024, around 12pm to this location Tip top to find my husbands formal dress shirt , while searching sales girl appeared abd asking help then she started some annoying advice and suggesion regarding shirt fitness and design while we didn’t ask her anything about it, we just asked her is there any size available, she answered very rudely no more and while my husband and me checking other shirts she unnecessarily interrupted in our conversation and passed very raciest comments and body shaming comments to my husband …. Shane on this store and store manager to keep this kind of raciest sales person in the store. I will never visit this place anymore
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September 2024 by Katelynn W
The only thing that is good about this store is that you can get basic suits at a reasonable price, in comparison to all of the other stores we checked out for our groomsmen. Otherwise, the service here was terrible. My fiance and I went in and picked out the package, which was approximately $279 for a two piece suit, a tie, and a pocket square. We picked out the colour and my fiance's name was put into a binder with the details of his wedding party. While we were having this conversation with the nice sales associate, the manager who was nearby kept interrupting and was incredibly rude to us. For example, when I asked the simple question of whether the groomsmen should just pop in to have their measurements done or make an appointment, she responded that they need to make an appointment and then lectured me on why an appointment was necessary over a walk-in ("because it is not fair to expect staff to do measurements on a walk-in basis when they're so busy..."). I didn't need a lecture and I wasn't asking for permission to walk-in if that wasn't the protocol, I just needed information to relay to the groomsmen. After that, each appointment for the groomsmen went very poorly. On most occasions, there was no record of the appointments they made, or they couldn't find the package details in the binder where they wrote our party information. They also upsold the groomsmen items outside of the package, such as higher priced ties and tie bars, without telling them that it would cost extra so we had to go back for refunds and the correct items. For one of the groomsmen, who had to custom order his suit, the tailor left an iron on his suit pants which left a burn mark so he had to go through the measurement/order process twice and got his suit barely in time for our wedding. In summary, probably the most affordable when you need a basic suit, but be prepared to deal with really terrible service.
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August 2024 by Pierre-Marc Hart
Completely incompetent.
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August 2024 by Justin Powley
Excellent service. Ended up switching a piece of my suit 2 separate times to have slightly more material for a tailor to work with. Navkirat helped me pick a great tie to complement the outfit. I'm all ready interviews, and will be back shortly after to get everything tailored to a closer fit. Thanks Tip Top.
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July 2024 by Carly Heming
My partner attempted to call this store to follow up on his suit, never had anyone answer the phone after multiple attempts. I was finally able to reach someone at the Sherwood Tip Top store, when I gave them my partners name and order number I’ve been they had no recollection of his name or suit on file. After spending over 20 minutes on the phone with an employee I was told they’d call me back as they had to look into it in further detail. I was told they would call me back in under 1 hour. I was never called back, that was beyond frustrating as I gave them 2 call back numbers and neither my partner nor myself ever heard from the store again. My partner went into the store to inquire about his suit as phoning the store was a dead end. They told him that the other groomsmen in the party will have their suits June 26, 2024 and my partners would be ready June 29, 2024. Again unsure why the suits would all be coming in on different days but partial satisfied that we finally heard something. Fast forward to now, June 28th, 2024 still no suits for any of the groomsmen’s and groom who were promised they would be in and tailored by now. The Sherwood park Tip Top did not follow up and tell our party that the suits are know delayed, the groom had to physically go down to the store and ask where the suits were. The suits now will not be here until 1 day before the wedding, basically leaving no room for error, which I find extremely unsettling as we have had multiple issues with this store already. I urge anyone who choses to use this location, think wisely and make sure you give yourself ample time as we thought 4 months was a lot of time to get suits and altered. Overall, completely and utterly disappoint in the lack of communication and organization.
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July 2024 by Christina Buhler
This location has poor communication and organization throughout. Despite assuring us the suits would be ready on time, they consistently failed to deliver. Their last-minute solution was to have the suits ready a day earlier than quoted, which still missed our deadline by two weeks. Adding insult to injury, my partner received his suit promptly while the rest of the groomsmen are still waiting, despite ordering earlier than him. Disappointing service overall.
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July 2024 by Nicola Miller
This store has poor communication. We ordered suits for our wedding months ago and have tried several times to call to find out where they are. After getting no answer and no follow up calls, one of the groomsmen went in to see where the suits were. They assured him they would be in on June 26. They did not come in as promised, and we are now being told they won’t arrive until July 10 - only 3 days before the wedding. This is stressful and unfortunate for us as if there are any issues with the suits, there will be no time to fix it. And we have been told they would be in twice by now, so I don’t trust they will actually be ready. Would not recommend purchasing suits for your wedding from this store.
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July 2024 by Chantal Bailer
I would highly recommend using Tip Top Tailors in Sherwood Park. Nav was fantastic very helpful and accommodating. We will definitely be shopping there again !!!
I would not recommend West Edmonton Mall Tip Top Tailors.
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July 2024 by James Brown
I bought a belt there a month ago, and it broke after a couple weeks of wearing it. Tried to return it today and the store refused. Claimed they don't sell the kind of belt I bought there and all but said I was a liar.
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July 2024 by Peter Fleming
Called into this store, and we're immediately put off by the attitude of this young woman by her aggressive demeanor, this store must lose alot of business because of this young woman, training her would likely be a waste of time.
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July 2024 by Alyssa Jaye
Terrible service. Despite ordering suits months ago for our friends wedding, we were told we won’t be getting the suits until 3 days before the wedding. No communication. Do not recommend.
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June 2024 by Jeff H
Understaffed and disorganized. Just waited at the counter without acknowledgement for 15 minutes, only to be told that the alterations they assured me would be done by now weren't done.
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June 2024 by Erin Hunter
What can I say!! Today Nav and Danika saved my day! My wedding day!! We have a very large blended family and we wanted nothing more than to make our up coming wedding special and have our kiddos all matching their dad!! We had been to Tip Top in West Edmonton Mall earlier today and that was a joke!! The sales women was pushy and kept trying to steer me away from the suit colour I wanted, because she said it didn’t come in my soon to be husband’s size. Previous to this day we had been to the Sherwood Park location and the gentleman who had originally helped us told us otherwise!! So back to Sherwood park we went!! We arrived with not much time to spare. Unfortunately we only get our kiddos all on the same weekend every two weeks!! I explained the negative and very disappointing situation we had with the West Edmonton Mall location. Nav was more than confident he could order my fiancé’s suit in the colour we wanted! Funny how that works!! So we went ahead and got all our boys and their dad measured and ready to go!! Danika was very sweet and stayed an hour past her shift to make sure Nav was not left trying to get us all done alone!! The two of them were so kind and really turned things around for us!! I am sooo happy they got everything worked out and helped us to be one step closer to our perfect day!! The rest of our wedding party and my dad will being going to the Sherwood park location!! Good prices great help and willing to go the extra mile!!
