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December 2024 by Anthony Guerino
A little annoyed. It says I could take USD out of my account. I wasn’t allowed to at the bank machine. I’m sure it’s a good place it’s just annoying.
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October 2024 by Ang Clark
I understand everyone is busy,... But to wait on hold for the "branch" to pick up for over 20min is ridiculous.... This is pathetic
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August 2024 by DangerDan d
Only ever have two tellers available and it makes the lineup take ages.
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June 2024 by SoulCare Minstrel
Best service I have ever received. This place is like a second home to my family and I. They're always willing to help. Thank you Servus
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June 2024 by Thomas Vaughan
The teller, Cremaria (not sure of the spelling), gave me the most exceptional service I’ve ever received at a bank. She was very personable and while speaking to her, she shared with me the features and benefits of obtaining a credit card. It didn’t sound like an effort to “sell” me a credit card. She looked me in the eye and with genuine interest, explained how a cash back credit card would benefit me. We had a brief cordial conversation about our mutual experience in the jewelry business. She asked if there was anything else she could do for me and wished me a good day.
Perfect.
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January 2024 by Mina V.
Too bad I can’t give this place a 0 star rating. I’m shocked at how they even have customer retention. I experienced the absolute worst case of RACISM. The one teller(Female Caucasian) was available and made me wait a good 5 mins, she tells me to “hold on and she’ll be with me.” It’s not busy, there’s no one around. Meanwhile the only other teller (Female Asian) finished with her client(Female Caucasian) and helped me instantly. I walk up and sure enough a Caucasian female customer walks up to that said “busy teller” and was helped instantaneously, literally seconds off entering the building. Huh…go figure. To the Asian teller, thank you for not being racist and doing your job properly, regardless of your customers’ ethnicity. I WILL NEVER step foot into this bank again and will suggest to everyone I know not to. Drive to Stony Plain Servus if you can. Spruce Grove Servus is horrible. Seeing they regularly get terrible reviews about their customer service…makes perfect sense. Garbage customer service. Also, it’s hard to believe that I have to actually describe everyone by their race in this post, how unfortunate that under these circumstances I had to in order to explain the racism occurring here. Grow up it’s 2023, Canada is filled with beautiful people of many cultures. Train your staff and do better.
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November 2023 by Mi Na
Too bad I can’t give this place a 0 star rating. I’m shocked at how they even have customer retention. I experienced the absolute worst case of RACISM. The one teller(Female Caucasian) was available and made me wait a good 5 mins, she tells me to “hold on and she’ll be with me.” It’s not busy, there’s no one around. Meanwhile the only other teller (Female Asian) finished with her client(Female Caucasian) and helped me instantly. I walk up and sure enough a Caucasian female customer walks up to that said “busy teller” and was helped instantaneously, literally seconds off entering the building. Huh…go figure. To the Asian teller, thank you for not being racist and doing your job properly, regardless of your customers’ ethnicity. I WILL NEVER step foot into this bank again and will suggest to everyone I know not to. Drive to Stony Plain Servus if you can. Spruce Grove Servus is horrible. Seeing they regularly get terrible reviews about their customer service…makes perfect sense. Garbage customer service. Also, it’s hard to believe that I have to actually describe everyone by their race in this post, how unfortunate that under these circumstances I had to in order to explain the racism occurring here. Grow up it’s 2023, Canada is filled with beautiful people of many cultures. Train your staff and do better.
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June 2023 by L W
I should have read the reviews before coming here and gone to RBC (who were wonderful, I'll review them next with five stars). I lost my photo I.D. in the recent fires and went here to cash a government cheque with (ample) other I.D. -- the teller actually rolled her eyes at me and acted as though I was a criminal. The branch manager was worse, both were so rude it felt more like I was the one providing them with polite customer service. Now I see all these reviews saying the same. Servus as a company should be ashamed.
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June 2023 by Ross Smith
I wanted to activate a new card. I called the 800 number and got an agent working from home. They said there was a computer glitch so I had to go to the building. I went at 3pm on Wednesday and stood in a long line. In 8 minutes the line didn't move so I left. A lady pushing a baby carriage looked at me walking out and turned around and left too.
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February 2023 by Liane Peden
Branch manager beyond helpful. 35 years I have been with this bank and received any help from him. The only thing he was willing to help with was closing my account. Went down the street to RBC where I don’t have an account and the 100% took care of me. Servus is not what it use to be
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January 2023 by S M
Extremely understaffed. Plan to spend 20+ mins just waiting to see a teller. Chances are you'll save time driving to literally any other branch. That's what I'm doing from now on.
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January 2023 by Nikki
Terrible terrible service, once you sign on with an account forget any further help.
Nobody calls back no matter how many messages are left.
If I could give negative stars there wouldn't be enough.
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November 2022 by Isabella Dawn
Painfully slow…. Would not recommend this location
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September 2022 by Jay H
Save yourself the hassle and go to Edmonton Callingwood Branch, just not Spruce Grove. Horrible customer service, absolutely zero service for their clients. It's ironic that they have the name Servus, because this location you get none. Never will be back to this location.
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September 2022 by Dad Nagy
The branch has had issues but after working with there team there doing there best they can so don’t complain?
