Nurseries & Gardening near St. Albert, AB

“I would like to publicly acknowledge the efforts of Christa (I believe she is the store Manager at Rona St. Albert).

I ordered a snowblower from the Rona.ca website and paid for it. However, I received a call from Customer Service at Rona St. Albert saying that they cannot sell the unit since it was a display only unit. When I asked to speak to the Manager, I was connected with Christa who told me that while, normally, they would not sell a display unit, they would do so in this case. I agreed and thanked her. However, after a couple of hours or so I received a call from her indicating that the unit was defective and they could not sell. She volunteered to transfer my order to the Calgary (Crowfoot) Rona to which I agreed. They were to ship the unit to my house.

After some time, I received a call from the Calgary (Crowfoot) Rona who indicated that they could not ship the unit and they cancelled my order. When I touched base with Christa, she agreed to look into this. She got back to me and told me that they would have a snowblower brought in for me from another Rona and that I could pick it up in January 2, 2026. Then, on January 1, 2026, Christa called me to inform that the snowblower had arrived at the Rona St. Albert store. I paid for it an picked it up on January 2, 2026.

While this is a lengthy review, I wanted to ensure that Christa was properly acknowledged for the efforts she took to procure this for me. I am sure that everyone will agree this was truly beyond what was expected of her--she could have simply apologized and ended the matter. However, she took it upon herself to ensure that the original sale (through Rona.ca) was honored. Thank you Christa and Rona St. Albert.”

“Jennifer was incredibly helpful and kind, running back and forth to the warehouse to find hardware for me, and when they were out of stock of the knobs I wanted she spent 15 minutes with me looking through other options. Jennifer deserves 5 stars, however the store gets 4 due to their limited supply of hardware.”

“The employees and cat friends here are absolutely lovely. Knowledgable, flexible, and very very kind. It is amazing how affordable they are as well.Came here to get my Monstera plant split into 2 different pots as it was “leaning” to one side and at constant risk of tipping over to its demise.Staff were very helpful and communicative. They repotted my monsteras carefully and gently, and im happy to report the began to thrive after i brought them back home I have some more root-bound plants that i plan to get support from here as soon as they re-open ”

“Can't say bad to Home Depot, always ready to help you when you don't know things where to find. Always happy to serve customer especially Ronilda who help me in all I need that day. Well rounded staff. Absolutely amazing!”

“Shoutout to Damandu in the hardware department—what a gem! He was fast, polite, and incredibly eager to help. I had a few specific needs and he didn’t hesitate for a second—just got right to work and made sure I left with everything I needed. Truly excellent customer service. Thank you, Damandu!”