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September 2023 by Elliot Gettis
I’ve been to the St Albert location a few times, and every time I go, the staff is excellent! Very friendly, knowledgeable, and happy to give recommendations tailored to my needs. Highly recommend this place for anything hair dye/ hair care related!
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July 2023 by Brooklynn Shaw
employees were nothing but extremely helpful and helped me get everything I could possibly need! shoutout to charlie!
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April 2023 by Ryan Cool
The staff at this location is excellent. I have always been greeted with a smile, welcomed, treated nicely, and helped. The staff is friendly and attentive, and often give me compliments (which hopefully they are genuine) are extremely nice to receive - especially nowadays, life is so tough. Two ladies there have really stood out. One of them has been in there twice on my recent visits and is nice to have a familiar face and build a rapport with. They are only humans, and I cannot tell you all recommendations have been flawless/ knowledge been perfect, but that's what human is; and I like that they still do their best to help, with a friendly smile; they aren't too pushy, but I believe they actually just want you to get the best and be happy. Returns are easy and painless, they call you when product is received. It's just a nice experience and I hope this stays that way and to be a repeat customer for years.I realize staff will come and go, such is the way with retail. But thank you to the people that have been there and helped make life better! (please stay forever! lol - but do what's best for your life and I wish you all the best) ?
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March 2023 by Cindy D.
I was sent to pickup some permanent hair dye to cover the greys. Walked and in and was greeted by a very friendly, eager to help customer associate. She helped pick out colours and they were on sale as well. Also made sure I purchased the other necessary products to do the job. I checked out the nail polish and tried out a new brand in a spring colour. This was a very pleasant shopping experience and I will be back.
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December 2022 by Emma Hughes
With the recommendation of one of the staff I bought “temporary” hair colour for Halloween. I was told it would come out in MAX 2 regular washes. It has not been almost 2 weeks and I’ve tried washing my hair twice a day since. I’ve tried clarifying shampoo, hair masks, scrubs, the works. My hair is STILL pink… I had a work event I had to attend with pink hair and now have to go to a professional salon and pay to have this fixed. The staff definitely needs to be trained with better product knowledge before selling anything. I would have NEVER purchased this had I had known this was basically permanent….
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October 2022 by Norman Bulaga
Bought the blades for my Wahl clipper and I was told if it doesn't work, I have 30 days to return it. So I tried and it didn't work. When I was going to return it, they didn't accept the product for return. Bad business! Would not recommend this store at all.
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July 2022 by Dalea Simet
lady who i dealt with 2 weeks ago was remarkably rude. apparently she's the manager. if she's who they picked to manage this place im never going back here. learn some customer service and patience please.-edit- another review said her name is melissa. dont talk to this woman if you go in. run to the aisle, grab what you need then pay and run out.
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July 2022 by Sharon Merkel
New manager Melissa super friendly and helpful. Excellent service . Very knowledgeable . Definitely recommend
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June 2022 by Sierra Gray
Manager is the most helpful, amazing person
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May 2022 by Leslie Goodale
The associates at this store are amazing. EXCEPT for one. She is alot older than most of them so possibly the manager. I find her extremely rude. I asked her a question about hair dye and she answered me as if I was stupid. She also paced the aisles while I was looking at the hair dye as I would rather figure it out on my own than deal with a woman who is very condescending. I find myself turning around and leaving as soon as I see she is the sales person in there if I go to that particular store. I feel she is in desperate need of customer service training or she maybe she needs to not work in the beauty industry where she is going to be asked questions and deal with the public.
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March 2022 by Kyley Van bavel
Went in looking for help finding hair dye. The lady working was older and had reddish hair. She was extremely rude!! Seemed like she did not want to be there or help me with anything I’ve honestly never had customer service that bad! will not shop there ever again.
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March 2022 by Elliest B
Vanessa was not only super helpful but also very friendly and knowledgeable. I highly recommend seeking her out at this location for a good helping hand. I really like the products I have bought - though I wish I could go back and get more stuff already.
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March 2022 by Caitlin F
Staff was very helpful and knowledgeable
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March 2022 by Stephen Wright
No problems with service but nearly $11 for 3 plastic coil scrunchies?! What a joke!!!
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February 2022 by Stephanie Shaw
Went here to get hair dye and the girl working was very rude and not helpful at all. She even walked away at one point and i had to ask another lady(who was nice) to check me out at the register. I've been to other locations and they are always super helpful and friendly. Not going back to this one.
