-
June 2024 by Rhonda Bellamy Real Estate Century 21 Maximum
Great quality clothing l, reasonably priced and the staff are amazing!
-
March 2024 by The Studio Room
The store owner is generally unresponsive and behind on orders due to personal matters and refuses to delegate or let customers know about wait times. I only picked this business to order from (instead of the manufacturer directly) because it was close to my city and shipping times would’ve meant next day delivery. Joke’s on me! It took almost a week and a half before the order was even SHIPPED! When I called I got generic blanket statements about luck and life (seriously?)…. If this is how you handle business then you will certainly need that luck. Even an independent Etsy and EBay seller will notify shoppers that shipping will be delayed due to X factor. Simple! Give clients a heads up then handle whatever you have to.
Had a notification been there I would’ve ordered elsewhere as my needs —as a consumer—were more specific this time around. It also respects other people’s time.
As the owner is still performing tasks for the company this 5-minute one wouldn’t have been too much of an ask.
Canada Post also picks up packages straight from the business front themselves. Any employee can arrange it. Like I said, so many options (even more than ones listed here) if you’re looking to stay open for business while handling personal matters.
Irregardless, I just wanted my money back at this point, but the owner shipped out my order immediately after I requested a refund. Just seems like a money grab. Getting money is only one part of a business.
EDIT: I received the wrong size AND a used sweater. It’s covered in hairs and there’s some pilling on one side.
To their credit, the owner tried calling me, but she did it in the following way:
“I don’t know who or what that said, but I’m looking for ….”
What is this, white racism? I’ve lived here my entire life. She’s literally the only one that had “trouble” understanding my voicemail. The name you see on my order form might be of European origin, but I was raised here. Nice try!
I was done after that. I’m not having a conversation with that kind of individual —ESPECIALLY as she continued the voicemail with: “if ‘you’ can have her call me…”. Seriously? You know it’s my own voicemail. How old are you? We had a good laugh over that, no worries. If it was supposed to be a snipe at me then don’t look like a fool doing it. I can fluently converse in 9 different languages and you made yourself sound like you can’t understand 1. FYI.
For a sweater that’s nearly $200 there should be ZERO issues from START to FINISH. I shouldn’t have to continuously chase you for a solution to problems YOU created. My emails to the shop remain unanswered and I had to keep calling the store with nary a solution; things just kept getting worse!
This sweater was also supposed to be part of a gift —I communicated this with the shop a week ago! Irregardless of the fact, nothing sold BRAND NEW should come like this.
Don’t waste your time, money, and sanity like I did. Wish I paid attention to the 1* reviews on here instead of giving them the benefit of the doubt. They will try to justify everything.
I’ve never seen someone so starved for a penny that they would conduct business like this.
-
August 2023 by Leah Halvorsen
This cute shop has a great selection of trendy clothing. Her prices are very reasonable for high quality items. The shop owner has a great sense of humour, and was very helpful while I was selecting my items. She has an eccentric yet knowledgeable vibe. This shop is a jewel of Sylvan Lake, and great to pop into, and see what’s new!
-
August 2023 by Judy
The girl was awesome, lots of nice Italian clothes and prices are reasonable! Only thing my daughter bought a pair of black cargo pants one month ago,wore them maybe 5 times and the seam between the legs split. Not happy with the quality and she paid 90.00 for them.
-
August 2023 by Jessica Craig
Some cute clothes but the owner was extremely pushy and made comments about our kids... Also refused to let my son use the washroom even though I was literally paying for a purchase when he needed to go. Unimpressed with customer service and overall experience. Do not recommend.
-
August 2023 by haley saunders
definitely not a thrift store
-
June 2023 by Rick Racer
My wife shops there lots. Always has great deals and prices. Owner is a little crazy but we love it
-
November 2022 by kit kat
I wanted to buy something nice with my friend but despite me being extremely polite, them being by our side for the whole experience, and my friend and I petting the dog the entire time they seemed to have a problem with us. After we left to go to another store the owner told us that they had called her and told her that we were trying to steal. They tried to get us kicked out of the store with something that we would have never, ever done. If they truly thought that we were trying to steal they should have told us. I would not go here if you like being around honest and kind people.
-
February 2022 by kat talks
I wanted to buy something nice with my friend but despite me being extremely polite, them being by our side for the whole experience, and my friend and I petting the dog the entire time they seemed to have a problem with us. After we left to go to another store the owner told us that they had called her and told her that we were trying to steal. They tried to get us kicked out of the store with something that we would have never, ever done. If they truly thought that we were trying to steal they should have told us. I would not go here if you like being around honest and kind people.
-
January 2022 by Tara Fifield
Love this little boutique! A must stop when visiting Sylvan!
-
January 2022 by Lise Dionne
Besitiful clothing, extremely helpful!
-
December 2021 by Doug
Staff are friendly, great selection. They always help me with trendy clothes for my wife
-
December 2021 by Rachelle Hoogendoorn
Great place to shop! Quality items. "Mask or no-mask we don't ask".
-
December 2021 by Laurie Miller
Nice little shop. Personal service, good selection and excellent value
-
December 2021 by Leslie Pelz
I can always, always find a great piece to add to my closet.
