May 2022 by DJ Giles
I was in on Friday May 13, 2022 and I was helped by a salesman. I think his name is Greg. He was awesome. Also on Friday, the salesman (Greg?) looked at the on hand inventory for the Penhold branch as they didn't have what I needed, and sent me there. I tried to get ahold of him again today, but the receptionist put me through to someone else (I didn't know who, as the voice mail was not set up). Anyway, I got a call back from a John Deere dealership. I was unsure who was calling me back. The person was quite short to me. I understand the initial confusion as I thought I was talking to the Penhold branch. So, I finally figured out this was the Trochu store.I asked him his name and he said it was Josh. I asked Josh questions about the lawn tractors they had on hand that I looked at on Friday. Josh said he didn't know which ones they were. I told him the exact spot at HIS dealership where they were. I asked what models they were as I couldn't remember. He had an attitude as if I was bothering him, when he called me. I simply asked if he could look at which lawn tractors he had so I could determine if I would buy one. He said he couldn't look it up if I didn't know what model number I wanted. I said, I didn't have the model and wanted to know what they had on hand.He then said, "look, what do you want?" To which, I replied, "I would like a salesman to sell me a lawn tractor, but you do not seem to want to help me." Josh, then said, "excuse me!!!" and then hung up on me. I guess I was right, he didn't want to help me.It's too bad that the one terrible interaction with Josh made it so I won't come back. It's really too bad because Greg was a 5 star salesman...and I still need a damn lawn tractor. :(
