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January 2024 by Heidi St. Pierre
Had to pick up a new credit card at this branch that isn't even my regular branch but because TD cancelled my credit card unnecessarily, I now have to drive 2 hours to this Westlock branch to pick it up. In attempting to explain this to a teller who's first name begins with J, she showed no concern, had no interest in hearing my situation, andinformed me I had 30 days to pick the card up. In attempting to explain what happened with my situation, her response was, "oh well these things happen". Nice. Your not the one driving 2 hours to pick up the card. How about saying I'm sorry for the trouble this has caused you or I understand your frustration. I guess that's why she's just a bank teller but truthfully shouldn't be dealing with the public until some PR skills are learned.
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November 2023 by Robert Stephani
Yet another bad review of this bank. and I noticed they removed my last review. Fitting for the location. Brought in a bank draft to cash, a TD bank draft no less, and the lady refused to cash it and told me and I quote "the only way to cash it, is to deposit in your td account." Which i dont have or want. Every other bank including other TD branches will cash a bank draft except Westlock location. By far the worst bank location and customer service I've ever had to deal with every time I go to this location.
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November 2023 by Nathan Robert Stephani
Yet another bad review of this bank. and I noticed they removed my last review. Fitting for the location. Brought in a bank draft to cash, a TD bank draft no less, and the lady refused to cash it and told me and I quote "the only way to cash it, is to deposit in your td account." Which i dont have or want. Every other bank including other TD branches will cash a bank draft except Westlock location. By far the worst bank location and customer service I've ever had to deal with every time I go to this location.
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November 2022 by kerry kurtz
Amazing staff. Great bank to deal with.
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November 2021 by fortmacriderfan
My concern seems to be a re-occurring problem at this branch according to Google reviews. I have been a customer of TD for almost 25 years. But when ever i try to deposit a cheque at this location, there always a reason for holds on cheques. I have deposited all kinds of cheques, very large to very small. I have a rental property in Ft McMurray, i deposit rent, even deposited substantial cheques from insurance payments from the Fort McMurray fire. All of these deposits never had holds at all other TD Bank locations, its always this branch. Teller looks at the cheque for 5 mins, then looks at you like you have 2 heads, then says i have to talk to the manager. then comes back and says we have to hold this for 5 business days. Really does it take 5 days to pick up phone and call the bank? it is well worth the extra 30 min drive to St Albert .
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November 2021 by Greg
Tellers always very helpful
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May 2021 by James Fond
Would never bank here if you value the privacy and security of your account.
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November 2020 by Kelly Burke
We took our government issued cheque to this location they would not clear it, we took it to the St Albert branch and they had no problem and could not understand why the teller would have a problem clearing it. This is not a new problem and has happened many times with this branch but not at any other. We travel over an hour out of our way to use a different branch. Do not go here if you can avoid it. They are the most unprofessional people we have ever encountered. They take there personal issues out on their clients
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November 2019 by Scott Hartridge
Very happy with this TD branch, recently switched all my banking over. Brittney went above and beyond and helped me with an issue I had on my credit for a few years. She was very good at explaining everything I wanted to know in great detail. Very impressed with there customer service!
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November 2019 by StEpHaNy ZeChEl
I went in with my mom to unblock her debit card and asked about the length of their loans and the I believe manager simply said she didn't know. She didn't ask someone who did or give me a phamlet or anything so they lost my business for that reason alone.
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November 2019 by Federally
Worst customer service ever. Drove an hour and a half to get here cause they were the closest branch to me . All for an "I'm sorry there's nothing i can do" while all other branches in Edmonton do the same service for me ALL THE TIME!!!. I'd give zero stars if i could....... update, went to St. Albert branch and got done what i needed to. This place is a waste of space
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November 2019 by David Harris
Good service, friendly staff. Decent hours.
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November 2018 by Don Pederson
It was a dark cold night
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November 2017 by lynx4292
Wow used to be a good bank, if you are looking for a good bank to do your business banking with look elsewhere and don't waste your time with TD. Long time customer saying good bye to TD.
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November 2017 by Angela Ziehe
Love this bank, very helpful and knowledgeable staff.
