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November 2022 by Erin Dillman
So much for supporting local businesses.Over the last year or so I have spent over $5000 at this store. Never again.First off, the customer service is horrible, and the owner even worse.I had purchased at king size mattress and a complete set only to find out that the saleswoman had "forgot" to order the bed. So after waiting months for it to arrive, the dresser came damaged and then I had to wait almost 3 months longer for the bed to arrive. Great.Then in May I purchased a small chest freezer. In August it died resulting in over $300 in lost food. I agreed to a replacement and the same saleswoman actually had the nerve to try to charge me another $35 delivery charge. I seriously live 5 minutes from the store. Funny.About a month later the replacement also partially quit and resulted in another loss of about $50 in food. I should add that I did have the outlet checked and it is in normal working order. I still needed a freezer, so she offered a similar size different brand, for an extra $60. I told her where to stick it and then insisted on a full refund back to my original method of payment, then to which her incompetent coworker tells me that their point-of-sale machine doesn't do that. Right.I was told to come back with all my original receipts, so I do and then am told that they will not refund me entirely as there was damaged caused by me, trying to save more food from being wasted by the freezer thawing and freezing things to the bottom. Okay.After having a full-on yelling match in the store with the owner, I left with a cheque for the freezer, less the delivery charge.Way to go Westlock Home Furnishers. You have lost another customer.
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November 2021 by Brenda Muller-Klanke
The clerk was very helpful with our mattress issues.
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September 2021 by Tamara Yurchak
Needed a washing machine asap. Westlock Home Furnishers was the only one locally that had lots in stock for immediate pick up. They had the invoice ready when I arrived. The gentlemen in the warehouse were friendly and helpful. Great experience!
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September 2021 by Brenda Muller
The clerk was very helpful with our mattress issues.
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September 2021 by Dino
Good quilty furniture. Good prices and friendly staff.
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September 2020 by How Dare You
Bought a new fridge at around 10 this morning and it was delivered and set by 11:30. Friendly sales person and delivery guys. Highly recommend.
