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October 2024 by Glenn E
I’m retired and handicapped and I rely on my e-bike just to get around campgrounds. I landed in Phoenix to start my tour of the west on the first stop my bike, brand, doesn’t work. Woody pulled the miracle and I’m back on the road again. Thanks Sunset you rock my world so far from home.
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August 2024 by Travis Leigh
I would not suggest taking your bike to this shop. From the moment I walked into the store the tech acted and sounded annoyed with my questions but none the less I needed my breaks adjusted and the bike looked over, I also needed two tubes and a seat. it had been sitting for a year prior to my bringing it into them. Today I picked my bike up to a bill of 113$ only to find out neither my front or rear break was even checked or looked at neither work so clearly they didn't touch them. I was charged 15$ per tube just to install on top of the 10$ per tube! I was charged an additional 10$ for installing the saddle I paid 25$ for (Had they broke the cost prior I would have installed myself) I was also charged $25.00 for a derailer adjustment, after inspecting the derailer, set screws, cable locks, and cable ends it's obvious they did not actually adjust anything. I did take the bike back to them stating my breaks still don't work and both gentlemen working there only had suggestions such as "Try sanding your break pads" or "try washing the disk with isopropyl alcohol" or "we can do a break bleed for an additional 35$" (I'm assuming that's per break) great suggestions I'm sure but isn't that why I brought it to you? Businesses that take advantage in this way don't deserve your business or mine next time I'll drive into town where the mechanic listens to what I'm asking for and doesn't nickel and time me for installing two tubes and a seat. As the owner of this business you should be ashamed your name is on this receipt I'm holding.
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July 2024 by Melissa Petty
My son spent his 1st whole check on a really nice electric bike...to be left with a flat just 1 week later. Tire slime didn't work and brought my son's bike in...couple hours later they were calling saying it was ready. Quick, Affordable, and great customer service!! Truly appreciate ya'll and would recommend to ANYONE!! If I could give more than 5 stars, I would!!
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May 2024 by Roger Eastman
This is a terrific resource for both sales and service for bike related needs. Very service oriented shop and very knowledgeable, helpful and friendly. Bought 2 Aventon eBikes for my wife and myself here and wanted to buy from a local shop apposed to online because we wanted a pro shop for support and service. Exceeded our expectations on every measure! Thank you Cary and Alex!
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May 2024 by Pat Hammond
New to the area and first time in. They were super nice and willing to help on the spot. Will definitely be back in.
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May 2024 by Timothy Gross
I’ve gone to Sunset twice and have been very happy with their work. Most recently, Cary went above and beyond - called parts suppliers, etc. - to track down a crankset that fit my son’s bike after the one I’d ordered was too narrow. I was happy with the effort, the repair, and the price. This will continue to be my go-to bike shop in Phoenix.
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March 2024 by David Smeeth
Amazing bike shop. I was an out of town visitor and they really treated me right. Friendly, responsive, and competent. Cary, one of the shop's owners, went above and beyond in helping me track down a problem and was super nice along the way. I recommend this shop without hesitation!
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January 2024 by Bill Gossett
This is a great bike shop as well as a great asset for Anthem! Over the past few years we’ve purchased different bikes from them and use their repair service. They have a variety of regular bikes, mountain bikes, accessories and e-bikes. They are friendly and knowledgeable with a top notch repair service!
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December 2023 by Carl Stevens
Gabe was very helpful. I’m liking my Aventon 500-3
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December 2023 by Carlos Mendoza
Customer service is great. John is a a good mechanic- work done on time!
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December 2023 by Michael Leite (Right Choice Painting)
Great guys to talk to about anything about bike and trails to!
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December 2023 by Leigh Webber
Kind and knowledgeable and timely and reasonably priced!
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December 2023 by Maui Treat
The bike is 25+ years old…
Sunset Cyclery brought it back to life.
Attention to details, and their timely recommendations to restore it made all the difference. It looks brand new.
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December 2023 by Barry French
Timely service and detailed all service provided.
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December 2023 by Sam Shutt
Had some issues with shifting, brought it in, they had it fixed in a day and at a VERY FAIR price! Great bike shop! A+++
