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November 2023 by Luke Green
Edit 11/15 - I received a call from Walker the manager after they saw my review. He was very apologetic and professional. I brought the truck back in and they completed the alignment. I’m going to bump up my review to three stars for making things right. Thanks Walker.Terrible experience and failure to back their own warranty. I had an alignment and rotation performed on 09/23 to a truck I rarely use. I noticed right away the tires rubbing in the wheel wells but the trucks not my daily driver so it’s been sitting pretty much since the work was done. Today’s 11/11 and I finally had a free Saturday to take it in to be adjusted. I go in and explain exactly what’s needed and then proceed to wait an hour and a half for them to get it back and check it out. After waiting they proceed to tell me they’ve got bad news and they can’t align it. The reasons given were complete B.S. such as cracked CV axle boot. Something that has nothing to do with alignment. The original work had a 3 month warranty and them refusing to fix the issue is inexcusable. Original receipts for work performed and warranty are attached.
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November 2023 by Luke G.
Terrible experience and failure to back their own warranty. I had an alignment and rotation performed on 09/23 to a truck I rarely use. I noticed right away the tires rubbing in the wheel wells but the trucks not my daily driver so it's been sitting pretty much since the work was done. Today's 11/11 and I finally had a free Saturday to take it in to be adjusted. I go in and explain exactly what's needed and then proceed to wait an hour and a half for them to get it back and check it out. After waiting they proceed to tell me they've got bad news and they won't align it even though they had aligned it a month and a half prior. The reasons given were complete B.S. such as cracked CV axle boot. Something that has nothing to do with alignment. The original work had a 3 month warranty and them refusing to fix the issue is inexcusable.
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November 2023 by Becky Nordstrom
I need to be honest I recently had my oil changed at a different location on crimson near baseline and had a awful experience. My husband assured me this location was on the ball and they were. They kept me updated and completed it in the time and price they told me. I would go back in a heart beat! Great staff!!
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November 2023 by Idget B
The staff was very helpful and friendly. I got the tires I wanted and at a lower price than your competitors shop. The job took a bit longer than stated but that wasnt a huge inconvenience. I was given a voucher for a future service, which I appreciated. I know in the future they take appointments fo6x1r service. The waiting room is comfortable and the restroom was clean. Thank you all for all your kindness.
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November 2023 by Markus Will
was there this morning with a tire problem. it was a small nail. they fixed it quickly and didn‘t charge me anything! they knew that i‘m a tourist, which probably will never come back and not a regular customer of them, but still no invoice. this was really an unexpected good service and i can highly recommend this shop without any doubts!
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November 2023 by Brenda Kochevar
Fast and friendly service! We had ripped a big hole in a tire while out in our 4WD and needed new tires. Good prices and tires were in stock. We also got an oil change and a burnt out bulb taken care of. This is our 4th vehicle we’ve brought in and we’ve been happy every visit.
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November 2023 by RaNae Cowley
Wedi was amazing! She is so kind! She is the only one I like talking to. She sat there and showed us every tire that my husband mentioned. She was very patient and really sold us on Big O as our tire shop.
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October 2023 by ana g
they were out of stock on a part so the time frame to finish the job (to be expected for a walk-in) was a couple hours later than expected but Caleb was kind enough to bring me my keys next door because I had to get to work. Luckily I work within walking distance. No grease on or in my Mercedes. Really nice service. Did exactly what I needed and didn’t try to upsell me with “you need this for us to finish the job” but they did let me know of previous known issues WITH pictures! Just all around great service with Caleb. Will be using them for future oil changes now
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September 2023 by Patti Siebrecht
The staff at the Apache Junction location, especially Michael, were extremely helpful and accommodating! We were stranded in a nearby parking lot with a dead battery. Michael came and jumped it to get it to Big O, where they pretty much immediately installed a new battery for us. Thank you SO much!!
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September 2023 by Kathy Love
I have doing all of my oil changes here for both vehicles for a few years now. I have been very happy with the price, employees, and the work performed. I will continue to do oil changes here for the forseeable future.
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September 2023 by Michael Holcomb
Sad called a week in advance with correct tire size and company and ordered tires. Got there on my day off to be told they ordered HD tire tread tires verse at3 that are totally different tires. Could not give lower score then this. Sad will not be back lost a good customer . Beware
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September 2023 by Lenny Mykland
I’m very thankful for the service you always provided. The price was very reasonable. I was a very happy customer. Thanks again.
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September 2023 by I the Guy
Great service and always have very friendly and professional customer service. Will definitely be coming back for further services in the future!
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September 2023 by George Rodriguez
I made an appointment via internet for the purchase and installation of 4 tires. At no point was I notified that the ones I selected were discontinued. Not when I called to verify my appointment. Not when I showed up the morning of. Not until I went to pay was I informed. And what bothered me most, was being lied to that several attempts were made to inform me. I handed the employee my phone and asked to show me the calls or emails. Nothing. While I appreciate the help and wisdom of others, or in this case a discontinued item. I have the right to make the final decision on what goes on my vehicle if I am paying for it. From what I gathered, the replaced/ substituted tires cost me about $35 ea and was never informed.A technician Michael, hearing what happened came over and aided in the situation. By then, all I wanted to do was leave.Fast forward three weeks. While reviewing my CC statement I realized that they had included a tire protection plan ( which I originally declined during my online appointment process). Reviewing my receipt it showed my original decline and several lines down it was added back on. I called to question it and was informed that it was mentioned to me twice since in the store which is not true. I am aware that shops charge a disposal fee For disposing of old tires. I could see a fee item line but not one specific to tires. I was told that the fees were for the old and new wheel weights used to balance tires. Moved here from Ca with great service at my then local shop and thought it would be similar here. I was wrong. I will find another place to take the family cars to.
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September 2023 by Joanna Holden
Had great experience at Big O Tires in Apache Junction Arizona at Idaho Rd by Fry's. Went in for problem with the gauges on my 2007 Dodge ram. Saved me from disaster. Duh, think I should check my oil, oops.Thank goodness they were on it. People there are so efficient and friendly and helpful. Think I may retire from self auto care let lads and ladies at Big O Tires do instead. Thank you for helping me ?
