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May 2025 by Tamara Cole
I’d give zero stars if I could. 4.5 hour wait and STILL WAITING for a simple oil change. It was an appointment, not walk in. And no discounts offered!
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December 2023 by Corinne Bennett
Great service!
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August 2023 by Walter M.
will not stop calling. over and over and over and over...number blocked. they still call over and over and over and over. i bought one car from the hyundai end of Horne. I will not buy from them again simply because of the endless calls. 7 since yesterday.
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June 2023 by Elise T.
We have dealt with a number of Ford dealerships throughout the years and Robert Horne Ford is the only one that offers consistent quality of service and pricing. They were able to fix our fuel port housing and replace a key quickly and for far less than others were offering. Shout out to Logan for an awesome service team and Ramie for exceptional customer care. Great work at a great price.
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March 2023 by Bob G.
I must love crappy service, because I keep going there. But now I've finally had it. I'm done with them.I have been going there for about 7 years or so, mostly for oil changes. One time I went for an oil change and after the change I was heading home and the transmission seemed funny, it felt like it was slipping, so I get home and check the dipstick and there was no oil on it. So I had to get a ride to NAPA for oil. It took almost 5 quarts. I went back to Horn and asked WTH. They told me I probably had a leak, I said no. There was no oil anywhere on my driveway or any on the undercarriage. They didn't know what happened but basically wasn't their deal. Even though they just changed the oil. The engine oil, not the trany oil.On another oil change they forgot to re attach the under skirting, so it was down there flapping around. Now the latest incident, An oil change. I park it in my driveway and in the morning there is a trail of engine oil underneath the truck. Now I have a shitty stain on my driveway. So I take it back. They told me it was a defective oil filter seal. I can only hope it wasn't double gasketed. If it was, I got lucky, I didn't have a blow out and ruin the engine.All of these things happened with in five oil changes. They are very sloppy, there employees are very young with no oversite in the fast lane part of the business.Just basically a shitty run business, with the potential to cost you a lot of money with their screw ups.Save yourself the risk and headache and go some ware else.
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February 2023 by Jaime M.
Guess I should've came here first before driving there for a big disappointment. Buyer beware! I made an appointment today with Internet sales representative. As I opened the passenger door I noticed a water stain on the seat. The closer I looked I noticed dark oil stains on car matts and filthy carpet and seats in the back. The car looked liked it had been submerged in water (Gla 250).How can you pull up a car to the front for a client looking like that? I was told I would be getting a call from a manager, that never happened. All I can say is don't waste your time with these clowns!
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January 2023 by Ryan V.
Been coming here to get my vehicles serviced since summer 2020. For whatever reason, the service advisors can never find my warranty info on their computers. Or if they do find it, they'll either ignore it, or skip through it, which results in a bill after my service is complete. Other dealers pull up my warranty, read it on n it's entirety, and I always walk out without paying for anything, BECAUSE it's under warranty. So for some reason they're always trying to get me to pay for something. It's come to a point where I have to contact a friend from ANOTHER dealer to have them verify what I should be or shouldn't be paying for. On top of that, I have 10 different profiles in their database, all with different spellings of my name. Furthermore, the last few years I've been coming here, not once was I informed my truck had faulty lug nuts. So instead they waited until the lug nuts were damaged before trying to get me to pay to have them removed and replaced.
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November 2022 by David G.
Brought my SUV in to have it looked at for noise coming from under the front end. Needed to replace the engine mount and asked me to leave the vehicle while they would order the part and complete the work. Long story short, had my truck for a week with no communication from Service Department. Called a day after the job was suppose to be completed to find out that they couldn't get the part and nothing was fixed. Picked up my truck and asked how long to get the part and nobody could even provide an approximate time frame.
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November 2022 by Chuck Turney
I traveled 1.5 hours to an appointment to purchase a vehicle only to find out the salesman didn't come to work. The man who asked to help me was a J**** they lost me as a returning customer!
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November 2022 by Sophia Raquel Thieman
This has been by far one of the worst customer service experiences I've ever had. My husband called on Tuesday morning prior to dropping off my Expedition and we were told to bring it in but they may not have time to look at it until Wednesday. Which was fine so I went ahead and dropped it off. I spoke with Brandon who said that I should have an answer as to what needed to be repaired Wednesday morning and he even gave us an estimate for what it might run as we were all thinking I needed my water pump replaced. We did receive a call Wednesday afternoon that confirmed that it was indeed the water pump and that the actual total was over $200 more than the estimate. We were told it would be ready Thursday sometime. My husband called 6 times yesterday and was finally told that Brandon was out but would be in the following day at 730. And the associate he spoke with promised that either Brandon or himself would call back this morning by 8am. Honestly we were just trying to speak to anyone at this point about my vehicle but no one seems to know anything. This morning at 830 my husband called and was again told that Brandon is out he asked to speak to a manager and was told Logan would call him back. Almost 2 hours later and still no return call. We have not spoken to anyone about my vehicle since Wednesday. We don't even know if the work has been completed or even started. This is absolutely unacceptable and such horrible customer service. Both my husband and I have Ford vehicles as do a lot of our friends and family. After this experience I can no longer in good faith recommend Robert Horne Ford in any capacity. Logan when you see this please give us a call. We will be heading down there to speak to someone in person as we had been unable to do so yesterday since my husband was at work with our only vehicle.
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September 2022 by Thomas Phillips
What a horrible experience. Showed up for my appointment to get an oil change, and was told that there was going to be a 2 hour wait. What is the point of an appointment if it is not honored? With the amount of reminder emails I get, is it too difficult to call beforehand and say that you are running two hours behind, and try to reschedule. Then to have the service advisor argue about how long it should take to get an oil change, what a joke. I will be finding a different dealership for service.
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September 2022 by Patrick M.
This dealership will lie and cheat to you. A complete scam. I don't recommend this place to anyone. I went in for warranty work. After they diagnosed the problem and confirmed it was warranty work I was told I had a $250 deductible plus $100-$200 for parts not covered. When it was ready, I returned to pick it up and was given a $1400 bill. I asked why it was so much more then the quote I was told they had to do an oil change and replace the air filter. Also replace coolant. When I questioned the reasoning for this the service manager said he would go review the invoice and come back. After a 20 minute wait he came back and said he took off the oil change which brought the bill down to $1100. I reluctantly paid but stated I wasn't satisfied. When I got back home I looked in the back of my truck and noticed the oil and filter from the supposed oil change. So they were going to charge me for an oil change that was never done. I also checked the invoice and realized I was over charged for several of the parts used. The service manager will not my calls or return my phone calls. Never again! Complete rip off and a bunch crooks.
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August 2022 by Sean O'Hara
Very good service
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August 2022 by rod kehmeier
Always good service at Horne Ford.
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August 2022 by Brian B
The process was quick and easy!
