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November 2023 by Taylar Owen
We had a wonderful experience with Tyler!! He was outstanding at communicating with me during the day and even stayed super late to get us all set up with our new Mazda. If you want someone very fair/reasonable and helpful, Tyler is your guy! 10/10 will buy from him and this dealership again.
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November 2023 by Jay Jeong
Best MAZDA Dealership in town and the most professional sales person, "Sean"!!Great dealVery attentive staffs'Reasonable' add-ons (the best)Transparent and straightforwardHigh-end quality and designPerfect safety functions
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November 2023 by Taylar Kirk
Had a great experience at this dealership. Everyone was very nice and helpful. We worked with Tyler and highly recommend asking for him. He was very reasonable and very patient as drove multiple vehicles and went through our options. Thank you again, Tyler! We love our new Mazda
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November 2023 by Jesykah Douglass
WHEN I TWLL YOU THESE GUYS ARE AMAZING, I MEAN IT.Seriously though, I had just had my car totaled and was completely disheartened thinking I wouldn’t be able to find a replacement anytime soon. I’ve never owned a Mazda before (Toyota and Honda gal) but I have converted for sure! I found the car for me in less than 5 mins and the process was so much easier here than any other dealership I’ve ever been to. Everyone I encountered was super nice and helpful, even the passerby guys. I’m a talker so I appreciate being acknowledged and they definitely make your presence known when you’re there! I worked with sweet Darius, he’s precious and wonderful, and Andy, Darrin and Dylan were so helpful and knowledgeable as well. Everyone helped me with this what I thought would be a scary transition, and made everything a lot more bearable and easier to handle. You really relax and feel at ease when you walk into a place and they make you feel like you belong. I will always be in their court and don’t doubt I will again have a promising visit every single time! Thank you guys again so so much for all your help and hard work. You made a very difficult decision in my life so much easier
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November 2023 by Andrea Tarango
We had a great experience at Horne Mazda of Avondale. Everyone was pleasant, they didn’t hold our keys or ID’s hostage, and the deal process didn’t take hours. Tyler and the sales manager worked with us and made it possible to get us what we wanted for the price we were looking for. Also appreciated the follow up call! Thank you all!
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October 2023 by Paul W.
Wife took her car to Horne Mazda because her A/C went out. They gave her an appointment time and 4 days later they had not done any work and lied to her on the phone. She spent $500 for a rental car and never even looked at it! I DO NOT RECOMMEND HORNE MAZDA... we will NEVER go back to Horne Mazda. They are liars.. DO NOT TAKE YOUR CAR THERE FOR SERVICE!
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October 2023 by Frida M.
I'm not much of writing reviews of places, but this car dealership is something else. If I could only put no stars I could. Almost a month waiting for a damn refund check on some products I paid cash. Initially I was told on Friday I should get my check and then after that I have been told check back next Friday and next Friday. I mean i made my return I did not open the parts I returned, because I didn't end up using them all. Manager is on vacation I was told. Which I am still looking forward to talk to when he is back. All I want is my money back. Also, I signed a refund paper (full name) and the guy still ended up writing my name wrong. This is bullshit.Do yourself a favor and maybe look for used or other Mazda parts out there cause this is the dealership and it's a mess.
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September 2023 by Rosanne Marin
My experience with Horne Mazda Avondale, especially Omari Billingsley, was great!! Everyone was friendly, I didn't feel pressured and Omari was so patient and kind in helping me get my dream car. Not your typical car-buying experience. I will definitely send friends and family to Omari.
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September 2023 by Jessica G.
Purchased a vehicle 2023 Sales team could not remember my name &called me another name several times.One gentleman made me feel extremely uncomfortable and yes I gave him the feedback directly. *System issues, disrespectful, uncomfortable *Once purchased I learned the engine air filter was overdue for a change as well as the spark plugs.*Sold me a vehicle with an "security system" but no batteries for the remote to prove it works. * Dealership bare does minimum to get used cars ready for resale here.
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September 2023 by Charlotte Becher
I was on the East coast and wanted to lease a Mazda 30 in the Phoenix AZ area. I wanted this to take place within a week. Both Nick & Sean put together a lease which was within the monthly payment I was looking for and was able to acquire the Mazda 30 in the exterior color with the interior color I requested that had the features that were important to me. All this was done completely effortlessly. They had the car ready the day after I flew back to Arizona and again I was greeted extremely cordially and respectful. Sean took his time showing and explaining the features of the car. The Mazda features were absolutely incredible. I also received a phone call shortly after I left the dealership making sure that I enjoyed my drive home and if I had any questions after driving the car. The staff went above and beyond what they needed to do. It felt good to have such exemplary customer service in this day. Thank you Nick & Sean for a truly wonderful car experience.
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September 2023 by Renata Mesquita
I had a great experience. They helped me find the perfect car for me. Omari and Darren were extremely helpful, accommodating and attentive with my purchase. It was a quick and easy. Definitely the place to go and trust! I love the car and I left with the biggest smile ever!
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August 2023 by RadarDoug
Super easy car buying experience. We just went in to look at a car and see if it would work for us. They were very helpful and made me an offer I couldn’t refuse on my trade. Best finance office experience I’ve ever had. 15 minutes later we had a car!
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August 2023 by Janiya Patrick
I had been communicating with Sean for the past several months before deciding to actually stop by. This was my first car buying experience, which Sean and David both made me feel comfortable. The process itself went very quick and David was able to get me into the car I wanted with a great deal! (I’m also a full time student and part time worker) Coming from out of state I was very happy that I ended up with this Mazda dealership than the rest, the customer service reminds me a lot of my dealership back home! 100/100
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August 2023 by lilli o
Everyone was very welcoming, straight forward, and helpful. Gabby was especially helpful in the car buying process. She was knowledgeable about the various trims of all of the Mazda models I was considering. She was able to help me narrow which one is the best for my needs. If you are buying a car and want a smooth and easy process, I highly suggest doing business here!
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August 2023 by Kristy Warfield
I went in to test drive a used car I wanted (didn’t need) and ended up having the best car buying experience I’ve had in a long time. They honored the internet price for the vehicle without any hassle. Sean B. (sales manager) and Darren N. (finance) were fabulous! I am usually anxious and very much dislike going through the car buying process but this really was seamless.Sean was super friendly and helpful - he answered all of my questions about the vehicle, even though it was not a Mazda. He went the extra mile helping get my remote start app set up and helping me transfer my belongings over to my new-to-me car. Darren N. was very knowledgeable about the financing side of things, helped me find the best extended warranty option to fit my situation and was super friendly.
