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April 2024 by Adam J
Long waits with very little staff
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March 2024 by aaron
The people that work here, no educationat at all and the chinise lady look like she want to kick me out,. Becarefull with the people that work at this bank. And with other people shes acting all nice.
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February 2024 by Alejandra Gurrola
Went in to just ask some questions regarding a savings account and got help on opening a checking account and getting my debit card! Amazing service 10/10. Went very fast too.
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January 2024 by Don Fisher
Before I post, I realize that banks do a lot of their business on line. At the same time you charge fees where other banks don’t. And I’ve been in banks that charge less and they seem to have their banks staffed when it’s necessary. Walked in today Saturday. Busy day, was happy to see 2 tellers but it still took to long to do my transaction that had to be done at a teller. You think that you would want a great experience when you come into a business. Seems like you don’t care, pandemic is over
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December 2023 by Tasha Maggit
I was treated so poorly and racial discriminatioed against. I was in line with two people ahead of me when I noticed that they had a business line. I was doing business banking so I got in that line. They proceeded to call everyone in the opposite line before me. Not to mention there was one Hispanic guy before me in the business line. They took him before everyone else. Had me standing there until they cleared they waited on everyone in the personal banking line. I had to tell my self this is the cost of doing business while black at this branch.
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December 2023 by No Name
Gave me no help, literally just gave me a business card with a phone number that I told them I just called. Pretty much saying "I don't care call the number" I understand why this bank has a 1.7 rating... There are plenty of bank of Americas in az, do yourself a favor and do not come here. I sure won't be again.
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December 2023 by G O
incompetent bank, i can't even cash a a check from their on bank with only 1 id, the id that i have is the new tsa id..they wanted 2 ids. is illegal to carry 2 ids......other branches always cashes my checks...
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August 2023 by Jeremy R.
Waited in business line for a while before someone decided it was time to tell me it was actually closed. I don't mind, but I do mind the teller going on about her business and them failing to notify me while the line is building up... unprofessional.
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June 2023 by Mayra R
I came in to convert my coins and cash into $2 bills. The teller waited until we explained how much we had in coins and cash before he asked if I had an account. I said "no, do I need one to convert my money?", and he was like "yeahh sorry......." And that was it. Didn't ask if I wanted to create account or anything else. Went to Wells Fargo and literally it was so easy and they were a lot friendlier too! They didn't ask if I had an account. Anyways I see why this BofA has 1 star ratings.
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June 2023 by Laura Haha
I was the last customer of the day yesterday. Outstanding customer service. Very knowledgeable. Appreciate you guys.
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April 2023 by Cinthia Castillo
Zero complaints was greeted by Maria at front who was friendly and welcoming provided great customer service!
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April 2023 by Deez N.
Maria & Nelson are two of the most unprofessional racist employees of Bank of America I have ever encountered because I was white they REFUSED TO HELP ME. What a DISGRACE!!!!! How can you let people of that nature work for your company.
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March 2023 by Gloria Wyble
As soon as I walked in, I asked the female at the door if they could make a copy of my check. She said yes just let the teller know. After filling out my deposit slips I went up to the teller and asked the female teller if she could make a copy of my check. She said no we don’t do that here. I told her that the lady at the front door told me yes. The teller told me she would make an exception but only this time. She came back with a copy of my printed check completely crooked and off centered on the sheet of paper. ??♀️. I handed her my completed deposit slip, yet she deposited my money in the wrong account. She told me that she accidentally did it because that’s the account linked to my bank card. However, that is why I handed her a completed deposit slip with the correct account number that it needed to be deposited into. I’m so glad I checked her work. ??♀️
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January 2023 by Avery H.
Just the establishment as a whole very racist I mean it's literally in the name America. I am unsure as to why I banked with boa in the first place. I have been racially profiled and that's the American way. Me and my family will be banking with a different racist institution can't get around that. They will hire a few black associates in a desperate attempt to appear diverse don't believe it. There was a time my grandparents were not allowed in this same establishment that is racially profiling me today. Black and browns avoid the bank with America in the name. They are not for our culture and really none are but avoid Bank of America if possible. In a nutshell my funds have been cleared for 6 days and they are making me wait 3 more days to get my funds knowing that I have emergency situation I'm waiting for my money to be released for no reason but being black and that has been confirmed in so many words I know Wow! Right? 2023 they made sure that this prejudice nation will remain alive like the confederate flag. Just put the signs back in the window. White only customers.
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January 2023 by alonzo escajeda
I don't understand why the only have one teller at such a busy location! It's always like this. I think it's time to make a switch because I shouldn't have to wait over an hour to make a withdrawal. Stay away from this location!
