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March 2024 by Tu T.
I came in at 6:20p on a Saturdray to get my normal supplies. Woman greeted me and asked me if I've been here and if I am looking for something in specific. They ask every customer walking in which is perfectly fine. I replied and said I've shopped before and I'm looking at this and pointed at said product. This was about 20 seconds into the store. No big deal. Business as usual. Out of nowhere, this big black guy talks right behind me and said I shouldn't be disrespecting a woman like that. I said "what", turned around and saw this guy in a Chem Guys shirt that every employee wears. He repeats himself. I tell him off and gesturing at him that I responded to her and even gestured at the product. He said "I don't care, don't disrespect women like that. You're being rude." Clearly this employee doesn't listen to customers. A short argument begins and I said to myself I had enough of this. I'm here simply to buy another bottle of HydroSuds soap that I ran out of, and not even a minute into the store I get the absolute worst customer service I have ever came across. I'm being disrespected right as I come inside.. there's no way in hell I'll ever come back. I made it clear to the guy I'm never stepping foot into this hostile shop again. He didn't greet me and asked me if I needed help. This guy has no busineses talking to me. Absolute lack of customer service, no situational awareness at all. If you're a mananger or a franchisee owner reading this, go look at your security tape and make sure this guy doesn't work here again. Absolute nonsense. If you're the manager or the franchisee, go get yourself a reality check and don't ever talk back to customers again. I was in and out of the store in no more than 3 minutes, with a horrible experience that I wish no one else receives. This review doesn't go against anyone else who has helped me here. It's all on this the big black guy. Spent some money here on my visits, but that's the last time I'll ever be back. It's a hostile environment and the employee doesn't want me there. Why would I ever support this store again? I get a no-hassle, no-haggle buying expereince at the Walmart down the street that supplies the same products.
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March 2024 by Kelly G.
I don't give reviews very often but couldn't resist. My daughter and I came in today for help to remove scuff marks on our car after an "incident" with a garage door. Christina was so helpful and gave us product that made the car look like new. My husband used the product on his car as well and was amazed. Great product, terrific people and service here!
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February 2024 by Noe Guerrero
Great place ask for Gabriel when shopping
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February 2024 by valentin rocha maciel
Gabriel was big help definitely recommend to everyone who seeks all their details needs thanks again Gabriel !!!!!
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February 2024 by Ramon Jauregui
Oscar is the man, he helped me out with choosing the right products.
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December 2023 by BethePandaGames
Great location with great staff like Oscar. Showed me a demo of a product at the store to make sure it would work for my scooter.
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December 2023 by Christina C
Love that I found this store! Went in looking for a brush that would help speed up cleaning my cars if all the dog hair and Oscar helped me out big time. Not only did he recommend the right brush I needed, but he also demonstrated how well it worked before purchasing. My trucks carpet really holds onto the hair so Oscar walked out and used the brush on my floor mats to show me how to use it and that it really did work! Used it the next day and vacuuming was a breeze! Thanks Oscar for your help!
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December 2023 by Christina C.
Love that I found this store! Went in looking for a brush that would help speed up cleaning my cars if all the dog hair and Oscar helped me out big time. Not only did he recommend the right brush I needed, but he also demonstrated how well it worked before purchasing. My trucks carpet really holds onto the hair so Oscar walked out and used the brush on my floor mats to show me how to use it and that it really did work! Used it the next day and vacuuming was a breeze! Thanks Oscar for your help!
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November 2023 by XShiyX
Have been here over 10 times and never had a issue. This last time I went in they had some new products and labels. So I didn’t just grab what I needed and run out. But my self and a friend with me looked around. It was a very strange uncomfortable environment. The 2 guys working there just kept staring at us. I guess they didn’t notice the body camera I had on. I activated it just because, when we left an watched it was creepy and insulting. They literally watched us like we were thieves. Going forward I will be visiting Walmart or ordering online instead of buying from them. It’s a shame because they have everything it is pricey but convenience cost. I’ll plan ahead an not be back!
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August 2023 by Lisa Hutchinson
Couldn't ask for a better experience. I've been a loyal customer for over a year and I will continue for years to come. Great friendly and knowledgeable employees.
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July 2023 by Victor Brundon
Definitely recommend coming here for all your detailing products, Oscar is super helpful.
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May 2023 by Jason Armstrong
I used to work for 2 competitors but I know who has better value - so yes I "walked next door" and purchased the brand I used to sell against. Better bang for the buck if you know what to look for. I walked in, was greeted by the two team members on the clock today - didn't catch the girl's name that helped me but she knew her stuff.
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May 2023 by David Moreno
Tried returning a proflow pressure washer without my receipt (I have an account with them) but store manager would only exchange for a new one, even though I told him I wasn’t satisfied with it.. wouldn’t even do store credit. Definitely won’t be recommending, or buying from chemical guys anymore
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April 2023 by Randy Valenzuela
Came here to buy supplies they had a special online where if you spend $50 dollars on the wheel category you get a free red rocket. They didn’t have it in stock so they told me to come back when I was in stock. Came back and the same person who told me that said she never said it. If you’re going to run a special and tell someone to come back honor it or thats just false advertising not coming back.Service: Auto detailing
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April 2023 by Randy V.
Came here to buy supplies they had a special online where if you spend $50 dollars on the wheel category you get a free red rocket. They didn't have it in stock so they told me to come back when I was in stock. Came back and the same person who told me that said she never said it. If you're going to run a special and tell someone to come back honor it or thats just false advertising not coming back.
