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November 2023 by EJ
Needed tow through my jnsurance company and EZ was who they sent. Supposed to arrive in 35 minutes but after an hour wait I called and they didnt answer their phone and the mailbox was full. They never showed up at all & insurance sent a different company.
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October 2023 by Susan Holt
They were able to tow my ambulance with no problem, especially where it was parked it wasn’t easy to get to. Very reasonably priced. I recommend their services.
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October 2023 by Norbert Budai
Very quick to come help out, driver was super nice guy.
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July 2023 by Joey Huskey
What a joke of a company. Unreliable - unrealistic arrival times given. They waste your time !!
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June 2023 by Alicia Ciardulli clases para esta cuarentena
Very flexible and friendly stuff, aver all good customer services.
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May 2023 by Chef Mighty “Sharone” Conliffe
This review is for the owners and management of this company. For years now, I've watched your truck drivers being unsafe and very dangerous as they are driving past the imagine Avondale school on Eliseo c Felix Jr. Way. Each year their driving has gotten to be more dangerous and unsafe.For 1 hour during pickup and drop off, those cars are out there. I have dash cam videos off your drivers going as fast as they can in between the cars. Not even caring that they might hit those cars. Especially in the morning when there's going to be kids in those cats. I don't understand why they would even take the chance of hitting one of those vehicles. Speaking as someone who is also an owner and manager who also specializes in safety, I would fire all of those guys. The first collision that they have on those company vehicles is not going to be worth me keeping them. Safety first and bad attitudes leave it at home.You are going to regret not talking to your guys and putting a stop to all their unsafe behavior in your company vehicles.
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April 2023 by Ryan Armenta
My family and I were hit by a reckless driver on a Saturday in Avondale. My car was totaled. My family was transported to the hospital and I later learned from the PD that my car was with EZ Towing and Recovery. After leaving the hospital, we realized that our house keys where still in the vehicle. A friend drove us to the tow yard to grab our house keys and we called the dispatcher upon arrival. We were told on the phone that we had to pay 50 dollars cash to access our vehicle due to it being after hours and no one being there. I agreed to pay the ransom and as soon as I hung up the phone two employees opened the gate palms up, smiling and demanded money. Two employees that were already there! I began expressing my concern with paying the ransom with one employee as the other employee walked with my wife to the car. An argument ensued with name calling by both of us and this employee began using racial innuendos. (i.e “You people just want free stuff.”, “You’re ignorant”) My wife finally returned with the keys but now the other employee held her license as collateral for payment and he refused to return it unless we payed the ransom. I told him to keep it because we weren’t paying and he gave it back before telling us to get the F off the property. This business is not here to serve the community. They are here to take your money. Avoid this place at all cost. The get one star because I can’t select zero!Service: Car towing
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April 2023 by Arizona Dave
Took 2 hrs but I was advised in advance of the delay due to big wreck on I-10. Everything as promised. Left vehicle and they picked up later and took to Wilhelm.
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March 2023 by J Leo
I’m a local business owner here in the West valley. Our only commercial truck unexpectedly broke down. I called EZ tow and spoke with Rebecca. She was able to quickly get the information needed to get a heavy tow started to the breakdown location.The driver arrived in less then and hour. (Drive-time) from their yard. The driver arrived and was very professional, courteous and efficient. They got us taken care of quickly and without issue. Not to mention the price was very competitive for the Phoenix market. Definitely our go to for any future towing or roadside needs.Service: Special vehicle towing
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March 2023 by Summers Family Trucking LLC
Service was professional and capable. Recovery specialist that came for me was knowledgeable and prompt. Above all, didn't break tge bank with fees and charges. Oh n it was a tractor trailer recovery.
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March 2023 by Paola L
Police towed my Car because they found my stolen vehicle and they changed the price the quoted me in the beginning front he price is actually was over $100 difference.Services: Car towing
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February 2023 by Tiffany B.
Got my car towed to my house. My 16 yo was driving when it broke down...so she was left alone to handle it. The unprofessional tow driver left the car damn near in the middle of the street and facing the wrong direction. When my 16 yo asked him to fix it he told her no. When I came home to see it, I called dispatch and described the issue. Greg was nice at first. 3 hours later he said he drove by and it was "acceptable" but being parked the wrong direction was a "mistake" (no sht). He said he could send someone out to fix it, but I'd have to pay again. No thx, I already have another provider on the way, I'll be sure to take that bill to them. Customer service of the "girl" who answered was non-existent. She can be described as everything but a child of god at this point and it all would be fitting. I DO NOT RECOMMEND THESE PPL, but unfortunately they seem to be contracted by the police.
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February 2023 by Vanessa Williams
So they have this rule where you're not allowed to take anything out of the car that's plugged in so it's weird that I have to leave like my car chargers in the car I had to leave my breast pump plugged in in the back car then there's a little breaker that I have in my back card it's plugged in so the kids can plug it of devices up in the car they made me leave that just because it was plugged in. I am so dissatisfied with my service.
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January 2023 by Noelle Zacharias
wouldn’t let me get things from my own car even tho i showed proof of ownership.Service: Car towing
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December 2022 by Lashanda D.
My car broke down today and I requested road side assistance through my car insurance. This tow company came within minutes. They guy that arrive so super nice and professional. He took care of my car and got me home safely. He was super polite and good energy that early in the morning. I'm sure I am to mess his name up but thanks Sage for making making a horrible situation very very pleasant.
