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July 2025 by Bradley Mack
Tony is such a fantastic help every time I visit. He is very knowledgeable, helpful and super efficient. I’ve never had a bad experience with Tony or this location. 5 Stars!
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July 2025 by Simone Williams
I can’t say enough good things about my experience at the FedEx on Dysart Road in Goodyear. Jonah and Tony went above and beyond….not only did they take on a print job that should’ve taken 3+ hours, but they got it done quickly and even helped with pickup, just so I didn’t have to stress about it.
On top of their immaculate service, they were genuinely kind. We had a great conversation that truly made me smile during a stressful day and reminded me how much of a difference great customer service and good people can make.
Thank you both for turning a chaotic day into a positive one. I’ll absolutely be coming back!
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July 2025 by Felicia Neal
Horrible service! I see why store has low score! Waited in this store for 25 minutes
Just to get quick documents printed!
Joe overlooked a black mother and her grandmother for a young white/latina woman!
I will drive extra to go to next store over!!!!!!
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June 2025 by Sean Conyette
I had a frustrating experience with customer service. When I picked up my package, I felt like I was treated like a thief. While speaking with the FedEx attendant, he walked away and started working on another task, forcing me to get his attention to complete my request. He asked for my ID twice, and even though my package was clearly labeled on the side indicating that it should not be handled carelessly due to fragile items inside, it was sitting on the side. If there is any damage, it should be fairly shared between the vendor and the carrier. Despite the website rating it over four stars, the actual Google reviews hover between two and three stars. Hopefully this gets addressed soon...
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June 2025 by José Delarosa
I was here 6/4/25 at 4:30pm. There was 2 gentlemen at the front counter. One clearly did not wanted to help me out and the other one got mad cause I did not know the proper name for a particular item. I have gotten to other FedEx offices on:
9925 w McDowell rd (Avondale)
And
1060 s watson (Buckeye)
The people at those locations are much nicer and way more professional! I do not recommend this location.
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May 2025 by Marisela McIntyre
I tried to drop off a package that the seller mistakenly sent me. I didn’t touch the box except put a new label on it. The box looked fine however this location would not accept it and was trying to charge me $40 for a new box because they said the box was “too damaged.” I drove to the next nearest location and they accepted it without any comments or questions. Based on other reviews it looks like this is an ongoing issue with this location.
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April 2025 by Steve Liu
You employee had no clue what a AWB is.
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April 2025 by erik tolley
Horrible service, expect them to try and get you to purchase their expensive boxes and them to say nothing meets shipping criteria. If u go here, make sure to use self service and drop box.
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April 2025 by margarita martinez
Very disappointed. The employee (didn't get her name, long nails curly hair) who helped me was rude and unhelpful. I work for a large company that has a FedEx account, and I’ve never had to pay for shipping materials with a personal card—until today. I explained this several times, but instead of trying to resolve the issue or offer a solution, she basically gave me no choice but to pay out of pocket.
I know management will see this, so here’s my message: fix this issue. I still have to use this location regularly for work, and I expect better service. Your employee was not only unprofessional but failed to do their job.
Date: 4-12-25 @ 10:20am
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April 2025 by Noah Kane
Incompetence at its finest.
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March 2025 by Wesley Solis
The staff here is extremely dismissive and it seemed like they were avoiding any kind of interaction with customers. I came in to send a package back to its original sender and without even being able to explain my situation. They kept telling me, without allowing me to explain why I was there, to go scan my package at the self directed scanner up front. Just take the time to drive to another location, you’ll be glad you avoided this one.
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March 2025 by David Butler
I wiill not go back to this store again. Their priority is upselling not helping thier paid customers. I had a tear in the box of a return which was purely cosmetic. This is the way FedEx delivered the package and I didn't even open it. Without inspecting the box, the cashier stated that the box was damaged and they wouldn't take it unless I bought a new box from them. Instead, I went to the location on 99th and Mcdowell and they took the box without hesitation.
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January 2025 by Miriam Valenzuela
Every time I drop off a prepaid package at this FedEx store, I get hassled with unnecessary questions about what’s inside, even when it’s properly sealed and labeled. It feels more like an interrogation than a routine drop-off. I’d recommend going to another location for a smoother experience.
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December 2024 by Ashley Garcia
Just terrible customer service from Jonah
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November 2024 by Sam Sims
Phenomenal service!! Anthony/Tony was extremely attentive and helpful! Customer service 10/10! Even shared some laughs! Survive the family fun!
