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August 2024 by Manuel Fernandez
Jurmaine is the man! He helped my wife and I traded in our car and he got us into a new one and he even brought the car to our house and we did all the paperwork in the comfort of our home! He answered all questions we had, got back to us within minutes of any questions we had, he really is a good guy and we appreciate you Jurmaine.
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April 2024 by Anthony Correa
Had an appt to get my Jeep air conditioning blower replaced that's under warranty, the advisor told me they couldn't do it because needed a diagnostic exam and it had to be done another day. Very upset for loosing a day of work and had to pay for babysitting and all the miscommunication. Save your money and go somewhere else !!!
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January 2024 by Isabel G.
Great place to work for as well as buy from the staff is a family and always happy to help the cars are always clean and smell good! And a great location!
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January 2024 by Boyd C.
I took my 2022 Ram pickup in for an oil change and tire rotation 2 weeks ago. I was incorrectly told that I needed a new cabin filter and engine air filter, however they were going to charge me approx $99 for each filter. Knowing you can purchase both for 25 bucks, that's what I did. When I replaced the cabin filter I found that they had not replaced the cabin filter cap and put the old filter in upside down. After fixing the issues they caused I walked around the truck and noticed the tire rotation was never done. When I contacted the service dept. I was told to bring it back the next day so the rotation could be done. I took the truck back the next day and the rotation was complete. When driving home I heard a strange noise. When I got home I found they had stripped on my wheel caps one bolt was stripped and another was completely missing. See the pics. I called and was asked to send pictures. I never got a call back but after a second correct email I was told they have a bolt that's not the same but it would work! I will never go back to Larry miller Dodge/Ram ever again.
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December 2023 by John & Denise Norton
I waited over 3 1/2 hours for an oil change and tire rotation. I had made the appointment 2 weeks in advance. Totally unacceptable.
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July 2023 by Jonathan C.
I took my car for a scheduled oil change and dropped it off at 8am. I did not receive a call that my car was ready until 5:45pm. I don't know how they expected me to get there in 15 minutes when they close at 6pm. Extremely unprofessional. If it was not for the sales manager figuring out how to get me my car I would've had to wait another day. The service department tried to make it sound like they were doing me a favor by providing a late pickup after they had already left and closed. I don't understand how people who had appointments way later than me were able to get their car and called before me when I am literally like the 3rd earliest appointment time.
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May 2023 by Misfit M.
Very poor customer service, Donny Gonzales was rude and unresponsive, I will never bring my vehicle to any Larry H Miller businesses ever again. DO NOT USE SERVICE DEPARTMENT AT THIS FACILITY! It took 2 weeks for diagnosis and 4 days to order parts and repair. Why did it take 2 weeks just to look at the vehicle?
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May 2023 by Ismael M.
I recently visited Larry H Miller dodge for an urgent truck repair, and I must say, their customer service and repair efficiency were exceptional. From the warm welcome to the prompt completion of the repairs, every aspect of my experience was impressive.Junior displayed a genuine commitment to customer satisfaction. The service advisor listened attentively, explained the repairs clearly, and provided regular updates on the progress. The technicians worked efficiently, resolving the issue ahead of schedule with meticulous attention to detail.I highly recommend Junior for his outstanding customer service and swift repairs. They exceeded my expectations and demonstrated a true dedication to their customers. I will undoubtedly return for any future automotive needs.
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May 2023 by Sheri M.
Customer service is non existent donny Gonzalez is incompetent. Lies and giggles on the phone call. Simply asked how long for a diagnosis... his reply I DONT KNOW I HAVE CARS STILL HERE FROM THE MIDDLE OF APRIL... he was not professional at all. The car has been there 8 days. This has not been a pleasant experience .
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February 2023 by Hector Q.
Horrible service, not responsive and never on date scheduled for pickup. I had a very hard time reaching Jorge and was never able to speak to him even when told by people that he was in his office. I dropped my car off on a Monday and got told I was supposed to receive the car in 3-5 days, I never got a call back until the next week on Monday I got told I had to pay more for another part which I was fine with and he told me the car would be done either the same day or the next day being the latest, I never got called until Thursday even after trying to get a hold of Jorge and leaving him voice messages, I picked up the car and the reason I took it in for is still being a problem. Mad is an understatement for what I feel right now knowing I'm paying more for service that is supposed to be good coming from a dealership.
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January 2023 by Bullet’s Speed and Kustoms
Always helpful. Very knowledgeable and willing to answer any questions.
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August 2022 by Edgar R. U.
My man Adam!!! During my time here at the dealership I was really impressed by Adam Martinez; in which is quite difficult for me to be impressed by a Car Salesman, he was very keen in his knowledge in the vehicles, and overall his Demeanor and energy was phenomenal.
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July 2022 by Celly S.
I went in right after work at 5:30 not knowing if I wasgoing to walk out with a car but Adam Martinez wentabove and beyond in helping me get in a car as soon aspossible. In my years of getting cars out of the dealershipthis has definitely been my fastest experience and wasout of there at exactly 8pm. I am definitely happy andsatisfied with my experience and purchase!
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January 2022 by John Segura
People are great and i know im getting quality service!!! Also quality parts!!
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January 2022 by Joshua Imboden
Helpful in every way
