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January 2024 by Elizabeth DeFord
Our salesman Author Badowski was very knowledgeable and helpful in getting us into the retirement truck of his dreams. Not a first time shopper of Larry H Miller and recommend them to everyone.
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January 2024 by Kelci Peralta
After being turned down and sent away Aldo was willing to do the work and get me on the road in a new car. The best buying experience I’ve had!!!! Aldo had the patience and understanding most salesman forget to have when dealing with a woman making a major purchase. He was very upfront and clear about what needed to be done and what I qualified for and helped me every step of the way and reassured me to make it as easy and simple as possible to trade in and purchase my new car! I won’t be going anywhere else.
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January 2024 by Kikki Payan
So where to start from! Umm I have to say that coming to Larry H Miller was a good choice not just that but Arthur was able to see me and address all my need when I came to finding the right car for my family. The customer service with Arthur was amazing! I would definitely recommend coming to this place.
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December 2023 by Isai Villa
I had the pleasure of working with Elvin at Dodge Ram dealership, and I must say, he exceeded all expectations as a car dealer. From the moment I stepped foot on the lot, Elvin greeted me with a warm smile and a genuine desire to help. He was incredibly knowledgeable about the vehicles and took the time to understand my specific needs and preferences. Elvin's patience and attentiveness made the entire car-buying process stress-free and enjoyable.What truly stood out about Elvin was his unwavering dedication to customer satisfaction. He went above and beyond to ensure that I found the perfect Dodge Ram that fit both my budget and requirements. Elvin's transparency and honesty were refreshing, as he provided all the necessary information without any hidden surprises. He guided me through the various features, answered all my questions, and even took the time to demonstrate the vehicle's capabilities.Thanks to Elvin's expertise and genuine care, I drove off the lot feeling confident and satisfied with my purchase. His exceptional customer service extended beyond the sale, as he followed up to ensure everything was running smoothly and offered assistance with any additional needs. I highly recommend Elvin at Dodge Ram for anyone in search of a trustworthy and dedicated car dealer who will go the extra mile to ensure a fantastic car-buying experience.
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November 2023 by Michael Parkman
I bought a F350 and have put around 2200 miles on it in almost 2 months ago from this dealership and it was definitely a mistake. Maybe it was because it was used but the salesman had no idea what was going on with it and just rushed me at all times to move forward with the purchase. I called in asking for a test drive and they told me it was ready only to find out it never went through inspection and I wouldn’t be able to drive it. This happened 2 more times before I could even drive it and once I finally did I noticed some issues such as squeaky breaks, parts not being original, and the turbo seeming to not hold pressure and asked the salesman to ask the mechanic. I said pending on his response I’ll purchase the vehicle and of course nothing was wrong with it at all its just a big truck as the salesman stated. While come to find out there’s tons of issues and the list continues to climb. I wasn’t going to post anything but this is ridiculous, the breaks are definitely going out, my heater doesn’t work, check engine light for electrical problems and a failing ficm, and turns out quite a bit of the engine is not stock which was never disclosed even though I asked multiple times. The first issue occurred almost 2 weeks after having the truck and from then on I’m finding new issues almost weekly with this truck, it seems at this rate the repairs will be more than the truck. It’s disheartening because I chose to go with Larry H Miller as they have a high rating for quality and I was looking to spend a little more to get a reliable truck but this simply wasn’t it.While parts of this dealership are nice they seem to be lacking in their repairs as I’m reading lots of stories about their repair shop messing up and used cars not being in good shape. I have nothing to say about there ability to sell new cars but used cars I would be very hesitant and ask if you could have your own mechanic look at the vehicle. I would also recommend you ask they skip detailing your car they broke a ton of the door clips, didn’t really clean it, just looks like they smeared soap on the truck.
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November 2023 by anna martinez
Our truck was having some issues rather than paying a mechanic outside of a dealership we decided to trust Larry Miller boy were we wrong. They kept my vehicle for Our truck was having some issues rather than paying a mechanic outside of a dealership we decided to trust Larry Miller boy were we wrong. They kept my vehicle for a while couple weeks maybe then they sent me information saying that they would diagnose my vehicle for a certain amount to which I said great go ahead. They diagnosed it they said the charge would go to towards my repairs when my vehicle was ready, I went and picked it up as we drove out of there it died on us again and kept on doing that for a couple weeks until we had it towed back in. I was given a two-year warranty. Only for them to call and say, well it’s now the motor and looking at 16k+! Ok, you were paid to diagnose and never did you mention that. After going back and forth with Donnie and Steve (supervisor)y truck was sent back home still not working. So now I’m out 3k and have a fake 2year warranty on work that wasn’t entirely done. How is that? I paid, it’s not running but your 2 year warranty is not a warranty after all? Just a receipt for nothing?
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November 2023 by Justin Rathbun
My Salesman John Robison was great and answered all of my questions. He made the experience enjoyable as that is always not the case when purchasing a vehicle. Make sure you ask for John when shopping for a Dodge/Ram, you won't be disappointed!
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November 2023 by Alex N
Bought my first car here. Jesus is a great salesman. He works diligently to get you a good deal. Oscar is also a very helpful salesperson. He’ll answer any questions you have and he’ll be happy to help work with you on getting a vehicle that you will be happy with.
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November 2023 by Alexei Gonzalez
Had such a great experience with Sam! He didn’t make me waste my time. It was so worth it and would definitely give him a 10 star if I could. Also, Omar from financial was very straight to the point and helpful. Awesome team.
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October 2023 by Jules Morgenstern
Bob is amazing we have purchased 4 vehicles with him. However the service department can use a good housecleaning. I wanted to ensure my trucks warranties would stay valid so I only service at the dealership. Normally I drop my truck off and get it a few hours later. Today, I dropped off first thing in the morning and told them I was staying since it was a quick service. The estimate I signed was $211. After 8 hours I saw my vehicle get pulled around. For a grand total of $800 for my 30,000 mile service. It was at wash for 3 hours and my truck had greasy handprints everywhere. I’ve had issues in the past with trying to get recall work performed and this is the last time I ever go back to this dealer for work.
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October 2023 by Aman Kaur
I met Mr.Elvin Hernandez Salesman at Dodge Avondale Az dealership, our company made 3 deals with him, All deals were exactly as negotiated with No games, he was trustworthy , listened us, process was simple, quick and painless, communication over the email or phone was always clear. He was there for us when required and really a hardworking salesman, I would say he is a good asset to the dealership. If ever someone willing to purchase a car, look for Elvin.All the best Elvin and Thanks for all help.
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October 2023 by Corrie
We purchased my husband’s dream truck at Larry H. Miller Dodge ram in Avondale. (Drove all the way from San Diego, CA.) And not only was it our dream truck, but it was a dream experience! From the sales staff to the finance team, everyone was very professional, and couldn’t be more friendly! Our Sales person, Daniel Rakoczynski handled the entire transaction and was professional, friendly and made it a very comfortable and smooth experience. I would definitely recommend anyone looking to purchase a quality vehicle from this dealer.Thank you!
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October 2023 by Josh V
I am writing to express my deep dissatisfaction and disappointment with the recent experience I had at your dealership, specifically involving a 2020 Dodge Challenger purchase. I believe it is essential for you to be aware of the issues I encountered and the actions of certain staff members.I signed a deal for a 2020 Dodge Challenger on a Friday, and within a few days, I had not only buyer's remorse but also discovered significant issues with the vehicle. These issues, which were never disclosed to me, included the removal of the exhaust system by the previous owner, exposed live wires from the battery, peeling hood wrap, wheels that were spray-painted, and paint that was coming off. These are not minor oversights but significant problems that should have been communicated upfront.I reached out to your staff and even sent emails to General Manager Dominic to address these concerns. While Mr. Dominic did reach out and apologize, the subsequent actions of your sales team were far from satisfactory. Instead of providing me with options to resolve the issues, they made me feel like an inconvenience. I was misled and pressured into a deal that did not align with my best interests.Furthermore, I believe I was taken advantage of during the financing process. My current credit score was no concern to me, as I am a credit repair specialist and could work on improving it. However, I was placed into an absurdly high interest rate of 25%, which I believe was unjustified.I must emphasize that, at the time of this transaction, I was extremely fatigued from a 14-hour shift as a truck driver. Despite my exhaustion, your staff did not allow me to leave without closing the deal, repeatedly insisting that I wait.Ultimately, I made the decision to return the vehicle as I considered it inoperable due to the multiple undisclosed issues. To my shock, I later learned that the loan for the vehicle was funded by the bank while it was in your possession, even though it was returned to your dealership.I feel compelled to share my experience with others and to warn potential customers about the practices I encountered at your dealership. It is disheartening to label a business as unscrupulous, but my experience leads me to believe that Larry H. Miller Dodge is not a place where honest, hardworking individuals are treated fairly.I sincerely hope that you will take this feedback seriously and address the issues within your dealership. It is essential to maintain transparency, integrity, and respect for your customers.
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September 2023 by Diana Holmes
We stopped by just to look at Ram 4x4 and ended up buying one. We were actually going to Ford to look at theirs, because we had good relationship with them on other purchases and thought we were just stopping by for a comparison “look”. Our sales person ,Jesus came right out in the heat of the day within minutes to assist us and was very patient and accommodating to all of our questions. he is a very personable young man, and it was great talking with him. We weren’t happy with the interest rate at the first offer and was ready to leave, but he said let me see what we can do. Jesus was not pushy at all, worked with us and his manager, and we were able to come to an agreement that made us walk out with our First Dodge. One of The Best experiences we’ve had with car dealerships and like I said our first time with Dodge. My husband and I have been married for 46 years so as you can imagine we’ve dealt with a lot of dealerships. Again,Jesus was awesome and Larry Miller should be proud to have him as part of their salesforce .
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September 2023 by Jon C. Szekely
Went in for an Oil Change service with tire rotation and my service advisor Aurelio Rodriguez Jr. made it all go super smooth. There was a complete courtesy check done of the whole van and Aurelio gave me a printout of the results and went over it with me as well as answered my questions. Very satisfied!
