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November 2023 by Jennifer Mackey
I initially purchased a hybrid mattress in this store and realized I’m just not a huge fan of the memory foam… However, when I went in today, to exchange my mattress, they were ever so accommodating and helpful! A seamless transaction with excellent service!
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November 2023 by aliah elbert
My experience at Mattress Firm was great! This was my first time getting a mattress and the staff helped me through the process. The staff were patient, attentive, and sweet!
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October 2023 by CHRISTOPHER SEITZ (XTOPH3R)
I was extremely impressed with the level of service that I received from Jesus he really went out of his way to ensure that I not only found a mattress that fit the time frame that I needed but also was in the budget that I wanted as well he went so far as to spend about 30 minutes with me going over which ones would be available in my area ones that would need to be delivered furthermore ones that I could go and pick up from their warehouse which was extremely important to me because of my tight schedule lastly he also took the time to reach out to me to ensure that I received all of the documentation that I needed after we had finished everything to make sure that I don't run into any issues on pickup. Because of jesus's wonderful service he has personally earned a customer for life and mattress firm in general should be very proud of how well he did for me today. Thank you guys very much and I look forward to a nice restful sleep in the near future.
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October 2023 by Trisha McCoy
Henry was impeccable! He gave excellent five star quality customer service. He was both informative and kind to my husband and mother throughout our process of shopping for the perfect mattress!
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October 2023 by Mister Midnight
I had an excellent experience here, with Jesús in-store setting me up with the memory foam mattress/memory gel pillows/temperature controlled mattress cover combo that worked perfectly for my needs and budget. His customer service skills, professionalism and courteous approach were second to none!
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September 2023 by Marcos Ruiz
Had a great experience with Jennifer. She was very knowledgeable and made finding the mattress that worked for us easy! She is definitely THE sleep expert you want in your corner.
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September 2023 by Jennifer Harrigan
Had a great experience with Jason, the good looking British salesman at the 99th Ave and McDowell location. Walked away very pleased. Thank you!
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September 2023 by Roman Jaime
Ricky at Mor furniture was amazing! Best customer service I have ever had and would definitely recommend him when looking for any furniture he is the one to talk to. We visited multiple places to find the right bed.Ricky worked on finding our selected item and made it happen. His friendly customer service definitely makes me a return customer and would suggest anyone else to come down and ask for him!!
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August 2023 by Connie De La O
My shopping experience at this Mattress Firm exceeded my expectations and that says a lot! The service was top notch. Our rep Sadun went above and beyond to make this shopper very happy. Will definitely come back!
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June 2023 by Jesus N.
Great prices and great customer service, also service in Spanish and low prices. I do really recommend this place.
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June 2023 by Paula Stringer
Nervous about making such a big purchase. No need to be nervous at this location Gateway Crossing she (Jessica)made me feel like a value customer from. Hello very knowledgeable very friendly (Jessica)went above and beyond very Patient with me so warm and friendly not pushy just very knowledgeable and allow me to make the best choice. Thank You JESSICA/MATTRESS FIRM.
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June 2023 by Re Glass
We were greeted right when we walked in. Staff seemed knowledgeable and made ordering process quick and easy. Fingers crossed that the product will match the great service
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April 2023 by Chris And Cathi Coleman
After several days of internet searches finally decided to just go in. My husband says to me they are going to come at us like car salesmen. Our experience was much better than buying a car. Morgan showed us many options in our price range and made appropriate suggestions based on health needs and wants. Thank you Morgan for making it a pleasurable experience and our roommate will be in soon to see you.
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April 2023 by Allysa Palma
Just purchased our new mattress from Henry. He was super knowledgeable in educating us on the different types of mattresses and ensured we were getting exactly what we need to fit our needs. I was very happy working with Henry he went above and beyond and truly cared about the service he delivered.I am excited to go home and sleep in my new bed thanks to Henry’s expertise!!Way to go Henry !!
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March 2023 by Debbie Webster
Connie was very helpful, she took her time with me, no pressure sales. Made sure she showed me what I was looking for within my price range and said to keep trying out which one I like best. Very friendly.
