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September 2023 by Susan S.
When I lived in Illinois, I used to buy my frozen shrimp at Costco, because they were much closer than our Sam's, but now that we live here, the Avondale Sam's is very close, so I have bought their frozen shrimp twice now, and both times it has been very bad. The first time I thought maybe it was a fluke so I tried again and it was the same. Both times every single shrimp had some freezer burn, and, although it appeared, that the shrimp were split and had the poop vein removed, over half the shrimp still had dirt that I had to clean myself. I went the distance and drove to Costco yesterday and the frozen shrimp were thawed today and were pink, clean, and perfect! What's more, they were less expensive than Sam's. Never again!
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September 2023 by Terry B.
purchased an auto battery from sams club 2 years ago this month with a 3 year complete replacement warranty. Brought the dead battery in and they guy tests it and says, we need to charge it and if its still bad we will replace it but not with the same quality battery if you want to wait 1 1/2 hours. I guess they don't want to honor their warranty so beware. Sam's Walmart and many others are NOT standing behind their warranty.
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August 2023 by Esther P.
the café needs more personal cafe lady does a great job, but one is Definitely not enough .... too long to wait
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July 2023 by Jesse D.
No wonder they have two stars here! Did scan and go like always however it's not working! Customer service and associates basically said oh well nothing we Can do its just not working. Unacceptable! I forgot my wallet and just had my phone so I had to just leave my things. No one answers the corporate number either! Something needs to be done here for the ohwell attitude and due to the scan and go not working my time was waisted! Please step it up here!
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June 2023 by Joel M.
With the exception that it is conveniently located for me, Sam's Club is to Circle K as Costco is to QT. Need, I say more. And I am referring specifically to customer service only.
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May 2023 by Rhonda B.
I signed up for phone service thru sams club. Nothing promised was delivered. I was promised 150.00 per month for 6 lines...280.00 is what I am charged without adjustment.. it was refused by attAlso 1000.00 trade in they gave me approx 21.00 trade in value for working s21 with minor scratches.. it cost me 1000.00 2 yrs ago value should have been 800.00 any condition. Not honored either.The worst customer service I have ever received and the service itself is worse then tmobile.I was duped don't be me.
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April 2023 by Miesha M.
I called this Sams Club (Dysart in Avondale)to ask if the Photo Department still takes Passport Photos. I'm still on hold as I type this review. It's been over 30 minutes now! It's such an inconvenience & very disappointing to be put on hold & forgotten about! If I could give NO stars I would...HORRIBLE CUSTOMER SERVICE!!!
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February 2023 by Nikole K.
If you go to this sams club location I recommend only going into the store, not doing pickup, they are always slow bringing your order out, and for my pickup today from 10-11 that I placed 2 days ago, they didn't have it ready until 10:58! What a joke this locations pickup is!
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January 2023 by Isabel I.
Horrible horrible horrible.... Late pickup orders. Long waiting periods for pickups. No one ever answers customer service phone!!! Rude staff...
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September 2022 by Sarah Bennett
the reason why I will never recommend the Sam's club is because my husband went there to get a pickup order from us at 4:10 p.m. it is now 4:36 p.m. and me and him have both try to contact Sam's after we checked in the app for him. no one's answers no one's been coming out nothing. If you're thinking of buying anything from the Sam's club I would rethink of it.
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August 2022 by Brian S.
Tried several times both yesterday and today to reach literally anyone in the store. Cafe, bakery, front desk, optical, tire....no one answers the phone. It's ridiculous it will ring 5-6 times then just stop.
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June 2022 by Raubin R.
We found we had a flat tire while we were getting gas at Sam's Club in Avondale, Arizona. We took the car to the Sam's Tire Center and explained what we were hearing, but didn't quite know the cause. They had the car on a lift within 10 minutes. Identified the cause (screw in the tire), fixed it in another 10 minutes, checked the other tires and presented us with the bill......Zero cost! When I saw the receipt, I thought it was a mistake, but was told it was free to Sam's Club Plus members. The staff was so efficient, so polite, and very friendly. We are very grateful. Thank you Sam's Club Automotive department!
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June 2022 by Lorrie O.
Went to Sam's Club to shop. Asked the pharmacy if I could get my COVID Booster at 1:15. Was told I would have to come back at 2:00, they were going to lunch. In the meantime, they stood around found nothing. Not real happy.
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May 2022 by Mathew M.
Don't do a mobile order or Spark delivery from this store! The girl working this area on 5/26 was absolutely worthless. Couldn't answer any questions about order statuses and just continued to have drivers sitting in the parking lot for over 45 minutes. No one answers the customer service phone and she was just trying to wait us all out until the store closed, and of course no one is held accountable! This place is terrible!
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April 2022 by Jerry M.
It's obvious that front end management has got to get retrained and reminded of what they should be doing. I am a frequent shopper here and the majority of the times I have seen the front end managers just talking with each other or on their phones standing around people watching all while their employees deal with so much. Hope things change.
