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January 2024 by Giovanny Buitron
As always (expected) , friendly, polite, courteous, professional and eager to assist, what else can you ask for ? Great job! We’re proud to have this business in our community. Thank you .
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November 2023 by couvoscea White
The trucks are parked to where you can barely even get in. God forbid the renter is a tad bit chunky. I feel like it’s a set up to hit the next truck. The worker took a pic of the 1/4 gas line from a side angle to take it seem like no gas was put in then charged 60 bucks extra. We only drove 12 miles total and we added gas right before we got there. Thank god I have receipts from the gas station so I am disputing but after reading the reviews I definitely agree they are scammers and a tad bit racist. I knew in my soul I should have taken my own gas pic as soon as I dropped the keys in office.
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October 2023 by Its Muggy
The Uhaul app was buggy and had constant issues with network connectivity. Mobile pick up took about 45 mins. Had to park my car across the street and then had to cross the street back into the lot location as it was required to do. The app also timed out while I was waiting to receive my lock code to retrieve the keys and when I reopened the app, the system assumed I got the code and all I could do on the app was to return the truck without ever getting the keys. Mobile pickup option is slow, frustrating, and is a technical disaster. Did not help that this location is closed on Sundays. I will not be using mobile pickup ever again in the future. Would like to have a refund, that is how bad the experience was.
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September 2023 by Muggy Gaming
The Uhaul app was buggy and had constant issues with network connectivity. Mobile pick up took about 45 mins. Had to park my car across the street and then had to cross the street back into the lot location as it was required to do. The app also timed out while I was waiting to receive my lock code to retrieve the keys and when I reopened the app, the system assumed I got the code and all I could do on the app was to return the truck without ever getting the keys. Mobile pickup option is slow, frustrating, and is a technical disaster. Did not help that this location is closed on Sundays. I will not be using mobile pickup ever again in the future. Would like to have a refund, that is how bad the experience was.
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September 2023 by Alex Morales
Doug was awesome person to deal with helped my family out big time. Even though my pictures speak what I felt like before and after we met Doug.
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June 2023 by Edward Minck
This U-Haul dealer was the best experience I have ever had with U-Haul in my life, the customer service was exceptional with a fast transaction while explaining every detail to perfection. Thank you for a very pleasant experience.
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June 2023 by Nick Salvatico
Kind of hard to find, but the people are nice, and the service was quick. They had me on my way in about 25 minutes.
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March 2023 by Thomas lawless
It wasn't actually my visit but I was there with a neighbor the trip was set up wrong it was set up for one way with a drop off and surprised when it should have been in town with a return to Avondale I don't know who's confusion or who's mixed up it was if it was U-Hauls or my neighbor was lying to me I'm not sure but make sure you pay attention to your paperwork and question everything cuz U-Haul's not what it used to be I'm a little disappointed.
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December 2022 by Allen Associates
If I could leave a negative 5 star review I would. As a business owner, we have the utmost respect for local small businesses. However that goes out the window here. This place and Dottie and Doug are Dispicable business operators.We reserved our van from this location for the first and LAST time.My Caucasian Husband and Co-Owner entered the office, that did not go well. I wasn't in there. Next, I enter as an African American woman. Dottie is in the office area straightening up the meager supplies offered. She then informs me about Homeland Security. This made me laugh. Why am I hearing about Homeland Security? She throws my drivers license at me, comes from around the counter and says she is not renting to us as she exits the building. I am shocked and stunned. I follow her outside and ask why this decision is made. She doesn't like the way she's "been treated". Apparently she calls in Doug, who spoke to us outside away from Dottie for less than 10 seconds, he then turns and enters the building then pops back out saying he is not renting to us. He doesn't need "the hassle". What hassle? I can't laugh. I t thought it was odd and funny strange.My skin makes Dottie feel like I need to know about Uhaul and Homeland Security? I immediately call customer service for corporate clients. Philip says he sees the note that my husband tried to rent with my license. No further explanation. We have been renting Uhauls since 2019 as a corporate entity, nothing like this has ever happened. I feel disgruntled but most of all disappointed in how everything was handled. I can't change who I am and nor should I have to.
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July 2022 by Dale Tackett
I visited My Guy RV shop and NOT the U-Haul business. The RV business is very professional and knowledgeable
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June 2022 by Kevin Cooley
Got what I needed at a good price. Service was good. Busy lobby, make reservation for faster service.
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June 2022 by Susan S.
Beware! When you rent from this place, there is NO guarantee that they will have it, and you may have to pick up at another location than where you originally agreed. They don't call you, to tell you, when they change the plans either, nor do they care about it. Go somewhere else and save yourself the headaches.
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April 2022 by Adrian Patino
Damien was great. He was willing to work with me and my needs and provided great service. Was in and out of the office in 10 minutes without a reservation.
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April 2022 by Segen A
Great customer service. Damian helped us out and made the process so fast and easy. He was even able to get us a truck early since we arrived early. Highly recommend this place.
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March 2022 by Dottye Watkins Re
Damien is amazing and so customer oriented. Highly recommend using this uhaul location.
