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December 2024 by DeMond Nason
I had an extremely disappointing experience that wasted what little precious time I had during a holiday visit with my mother. The manager, Marco, while polite in his approach and seemingly professional, made a clear mistake in communication that completely derailed our plans. Instead of taking accountability for his error, he shifted the blame onto me, gaslighting me into thinking *I* was at fault.
As a manager, it is your job to ensure clear and effective communication with your customers. If a customer appears confused, it is your responsibility to find other ways to explain the situation until they fully understand. People don’t have the time to run around to different places to “port over an itinerary number,” especially when the process is already unnecessarily complicated. What could have been a smooth transaction instead turned into a frustrating and time-wasting ordeal due to poor communication.
I strongly recommend that management invest in better training on communication and accountability. Politeness alone does not make up for wasted time or a lack of effort in ensuring clarity. Until these issues are addressed, I cannot recommend this place.
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June 2024 by Harleigh Van Sickle
“EDERY” or whoever should get re training or shouldn’t work customer service. Bad attitude and doesn’t pay attention to what customer says, likes to argue. Have a better day tho eddy
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May 2024 by Bobby Workman
Try to Avoid this place they lie about EVERYTHING about to switch providers because They go back on everything.
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May 2024 by Kristyna Lovesu
Very very helpful. Time frame was fast. I soend 30 min . I was able to get everything done
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May 2024 by VELOCITY
I came in to get my girlfriend on my line, and jonathan was super helpful!!.
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May 2024 by Miguel Urteaga
David Montez helped me with my phone number issues, he did it in quick manner. Highly recommend him.
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May 2024 by Yessenia Serena
10/10 service Ricardo did amazing he helped us lower our bill
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May 2024 by Saria Jaime
If you’re thinking about getting AT&T service please call customer service so they can verify if you will have good service or not. We pay 60 dollars per phone for service and anywhere I go in Buckeye/goodyear/phoenix calls drop or can’t call out and the data connection sucks. They have a booster but you will pay 200 dollars for it. Steer clear if you can.
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April 2024 by Virginia Montano
David Montez was awesome great customer service
We will be visiting his store for any future purchases
Grateful for Caring Representative
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April 2024 by Bethany Renea
Don't attempt to file and insurance claim in stores. They will send you to a UBreakIFix store which can't fix your phone because at&t workers are too lazy to process your insuramce claim. So you drive where they tell you to go (40 minutes from home) to get there & be told they can't fix your phone because they don't have the parts. So I ended up driving 2 1/2 hours total for absolutely no reason and to not even get my phone fixed. I gave 2 star because they WERE able to change my auto pay so they weren't totally useless. Just mostly.
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April 2024 by Lety Flores
I am super grateful for LA allude that you tube and Thank you very much for LA attention super grateful Much Gracia DAVID MONTEZ Gracia
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April 2024 by Kelly Ray
Awesome experience, assisted right away. Friendly and easy to talk.
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April 2024 by Alex Rodriguez
Best customer experience in all my years with ATT. Very knowledgeable and honest.
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April 2024 by Brian Smith
Got the info I needed to resolve my service issue. Thank you
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April 2024 by Khloe Rodriguez
He’s very cool and nice!
