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January 2024 by Christian Hawkins
Got my oil changed and it was smooth as could be! Staff was respectable and price wasn’t hiked up like other places
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January 2024 by Cari Thome
Took advantage of their synthetic oil change for $49.99 with a free tir rotation but you have to ask. Only place I know That doesn't charge extra. They were perfect from start to finish. As most shops identified problems recommended and costs associated some which were obvious to me. When shops start quoting me for astronomical prices or $200 + I have to investigate. Shops charge wayyyyyy to much especially in labor. All in all I would return for maintenance they were great!!!! Taking my roommates car in for an oil change and tire.rotation for her Christmas gift
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December 2023 by Jene’
I get my oil change here and they always have specials and coupons. The employees are friendly and incredibly helpful but also they are incredibly busy. They seem like they need so more employees so they don’t look and seem so stressed out.
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December 2023 by Sharon Meinders
Brake masters were very courteous, professional and able to get me in at the last minute they went over the repairs prior to fixing. I feel they did a good job will go back
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December 2023 by thomas furr
I understand a business is in business to make money, but to nickle and dime people is a dog gone shame. I literally just needed to have a fuse under my dashboard pointed out to me because I didn't know which controlled my phone charger, but the rude woman at the service desk told me. "No. We won't do that. We have to charge you $80.00 for a service fee." I asked,"...To point at something?" She said,"Yes." I walked out, went to autozone, they pointed it out, I bought the fuse and replaced it. I hope they go out of business. It was a 5'2 "to 5'4" Hispanic woman, about 125 to 135 lbs. Very nasty personality. Today, November 14, 2023.
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October 2023 by Myke T
Came here awhile back to get an alignment. They put it on the alignment rack just fine and said they need to replace my rack and pinion along w CV shafts upper control arms low ball join along w my alignment. Total cost was gonna be $4,500. Parts was about 600 and labor was 4,400. I let them replace the rack and pinion for 1500 just because I wasn’t able to do that myself. After the replaced that my power steering was leaking. I took it back and they said it was a return king that was leaking. Then my stabilizer light came on and I took it back and they said I needed more work. But not mentioning I needed that the week before when they checked it out.I was able to change out the front end just because I didn’t want to pay 4000 in labor charges for something I could do myself. After I finished it I took it back to get an alignment and they made up an excuse saying they couldn’t get my truck on the alignment rack because it had a slight lift kit on it when a week prior it was just fine and they wanted 4500 to do the full work.This establishment is greedy money hungry and I think they personally create problems on your vehicle just so they can charge u more so they can fix it. But if u do ur own work they don’t want to take the time to do it because they can’t charge for it. I think this place is good for oil changes and that’s it Wouldn’t recommend this place if u need steering or front end work that needs mechanical skills. Last time I take my vehicles here. But who cares right. What is one customer when they make millions off customer that don’t know what real mechanic work is. Oh well!
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October 2023 by Nancy Campos
About 3 weeks ago I needed to have a new battery (that i purchased) put into my VW Atlas AND have the computer reprogrammed. I called in before driving here and a lady answered the phone and i advised her of what i needed, she told me to hold and went to go and check and see if they could do it. She told me yes and i asked her how much it would be and she quoted me $100-$110 (dont remember the exact amount). Drove there and checked my car in. At check in i was greeted by a man and we went over what i needed and he said that he wasnt sure this was something they do and i advised him that i had spoken to someone a short while ago and they had already double checked. He stated he would go confirm and came back and said they could do it. I waited in the shop as i was advised that it would not take long. Here we are 3 weeks later and i am having all kinds of electrical issues, vehicle stalling issues, starting issues, power supply issues... i took it into the dealer and they confirmed that the reprogramming had not been done correctly. I called this location to advise them and request a refund for a job that was not done correctly and it turns out that they never "reprogrammed" it and that they just "told" the car that there was a new battery. I advised the man on the phone that this is not what i had asked for and he proceeded to tell me that they are not able to reprogram and that only the dealer can do this. I told him that no one told me this after this is what i specifically said i wanted to be done in the first place. Now the dealer is charging me $180 for something this location said they were doing for $100. The man on the phone stated that there was "miscommunication" but in reality they saw a women coming in and they took this opportunity to take advantage and make some money. At no point was i told that they were not able to do the computer reprogramming that i requested. At no point did they say id have to take it to the dealer or that the dealer was the only place that this could be done. He said that the conversation was going around in circles. I have been a customer for years and have been there multiple times and for them to not own up to what they did is absolutely horrible. They dont consider the financial hardships of anyone or the safety and just look to make a buck. I will never come back again. I initially called to speak to a manager and he told me that he would have them call me back, then the same guy called me back and basically said that there is nothing they can do because there is no warranty on installing a client provided battery. I asked to have the manager call me and no call back as of yet, i called their corporate and i cant leave a message because the mailbox is full so i sent an email. We will see if anyone acknowledges me. I even told him to review any camera footage and he can clearly hear what i had requested to be done, and he said that they dont have cameras.Service: Auto battery replacement
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October 2023 by kiwilimew
I always have great experiences with this location. I had an oil leak, worn brakes, a broken control arm, and in need of a wheel alignment. Everything was fixed within 3-4 hours on a Saturday!! I am very pleased and impressed.As a woman, I never feel like I’m being cheated or scammed when I come to this location. I can always trust that they will only provide the care my car needs and alert me of any issues found.Helpful tip: Make sure you schedule an appointment (calling or through their website), this will help you get priority at your scheduled time over those who did not schedule.Thank you Brake Masters for always taking care of my car! :)
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October 2023 by Mike Tsingine
Came here awhile back to get an alignment. They put it on the alignment rack just fine and said they need to replace my rack and pinion along w CV shafts upper control arms low ball join along w my alignment. Total cost was gonna be $4,500. Parts was about 600 and labor was 4,400. I let them replace the rack and pinion for 1500 just because I wasn’t able to do that myself. After the replaced that my power steering was leaking. I took it back and they said it was a return king that was leaking. Then my stabilizer light came on and I took it back and they said I needed more work. But not mentioning I needed that the week before when they checked it out.I was able to change out the front end just because I didn’t want to pay 4000 in labor charges for something I could do myself. After I finished it I took it back to get an alignment and they made up an excuse saying they couldn’t get my truck on the alignment rack because it had a slight lift kit on it when a week prior it was just fine and they wanted 4500 to do the full work.This establishment is greedy money hungry and I think they personally create problems on your vehicle just so they can charge u more so they can fix it. But if u do ur own work they don’t want to take the time to do it because they can’t charge for it. I think this place is good for oil changes and that’s it Wouldn’t recommend this place if u need steering or front end work that needs mechanical skills. Last time I take my vehicles here. But who cares right. What is one customer when they make millions off customer that don’t know what real mechanic work is. Oh well!
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October 2023 by Anna Planty
I had several services done, coolant flush, oil change and new front struts installed. The staff were all professional and great at communicating with me. I feel the prices were fair and the customer service was excellent.Services: Air & cabin filter replacement
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September 2023 by Jenny Rodriguez
Really disappointed, twice now. I have been going here for quite some time and a few months ago with my oil change, my husband said about a week or so after that he didn't think the actually changed my oil. I just shrugged it off since I had never had an issue before. Well I went back a couple weeks ago for another oil change and of course they told me how badly I needed a radiator flush and my serpentine belt was cracked and needed to be replaced too. Because of the cost at the time, I did what I could with the high mileage oil change and the radiator flush. Within minutes of them calling me, my husband called and told me not to do the radiator flush but when I called them back 2 minutes later they stated that they had already started and were just about done. So I paid. Well here we are a couple weeks later and we took our car in for some other issues, only to be told by this recommended tech that I badly needed an oil change because of how dark my oil was. They also said th3 radiator needed to be flushed and when my husband told them I literally just had it done, they said that someone "got" us because it didn't look like either of these things had been done and certainly not 2 weeks ago. So what I'd like to know is why is this twice now, by 2 different people, that I'm being told that it looks like I got taken?! That's super concerning and now after being a loyal customer for several years, I will NOT be going back. Oh, and my serpentine belt is just fine so thank goodness I didn't do that too and waste my money. This is super disheartening and I'd like to know what's really going on and whether or not this is someone being lazy without management being aware or if this is just what they do at that location. So now I have to go have the service completed "again" and fork out more money. Shame on you if you're charging people for services that you're not actually completing (or that they don't actually need.) Not cool.
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August 2023 by Vinzon Manning
Brake Masters in I10&Buckeye, are some of the most professional, and efficient workers. Great communication, and customers service, and willing to go the extra mile to take care of any problems. They’ve helped, and fixed some issues for my vehicles on many occasions, and were very prompt with executing the jobs. Thank you guys, and keep doing what you’re doing I appreciate you all over there. Vince(Asian Guy from Circle K?)
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July 2023 by Grace W.
I normally do not leave reviews especially bad ones but feel the need to warn others of this place. We took our car here to get the brakes checked out. They informed us the master cylinder needed to be replaced for $700- we agreed. When we went to pick up our car they stated that while bleeding the lines another piece broke and it would now be $1200. They never informed us at the beginning that this could possibly break. We either had to pay $1200 to get our car back or $700 and get it towed since it was un-drivable without the new piece. We had to get an Uber and a rental car. After going back and worth they never accepted responsibility for their actions. We ended up signing over the title and never getting our car back. I would give zero stars if I could HIGHLY DO NOT RECOMMEND. Also spoke to the employees and customers at UPS across the street who have heard several bad reviews as well. Please beware!
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July 2023 by Jonathan R.
I came in to get my brakes taken care of and A/C. 3 times they called me and upped the price. It went from $1000 to $2000. They had my vehicle for 2 full days. I got into my vehicle, first thing I see, is oil all over my door handle, and side of my door near my speakers. Looked disgusting and very unprofessional. Next, i see my brake light on, on the dash. THEY GAVE ME MY VEHICLE BACK WITH THE BRAKE LIGHT ON. They told me it was like that when I came in, but it was NOT. Then they inform me that they didn't even fix my A/C problem. I came in because the A/C wouldn't turn on in the high setting. I get in my vehicle and the problem was not fixed. They told me they would reach out to me next week with the part, ..it's been close to a month and nobody has reached out to me. The air felt cold for about 10 days and is no longer cold. As I drive, the brakes have a horrible squeal sound that I never even had before I came here?! They said it should go away in 2,000 miles. Well, it's been a month and I still hear squealing. I'm scared to even bring my vehicle into this place again, as they will bill the heck out of me, and give me unprofessional service, and not fix the problem. The only reason I gave two stars and not one is because my brakes work now, and I'm grateful for that much. I thought coming to a big company I would get a professional experience, that was not the case.
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July 2023 by Colleen Roth
I came into Brake Masters the day before I was to leave to go on a trip with my travel trailer out of state. I woke up to a dead battery in my truck and was able to get it started and took it right over to Brake Masters I was so happy they were able to get me immediately and replaced the battery, had the oil changed, all the fluids, checked, and tire pressure. I was able to leave on my trip the next morning feeling much safer. I can't tell you how thankful I am that got me in so quickly and took great care of my needs. Thank you brake masters!
