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March 2024 by M D.
Just went to Lowes in Buckeye. Spent $40 on replacement knobs for a stove. Crazy! Here's what happened. I'm trying to pay for my grossly priced knobs and I realize THERE ARE NO CHECKOUT CLERKS. I now HAVE TO check my purchases out myself. WOW! Dear Lowes CEO. That makes Lowes not price competitive and certainly removes any iota of customer service your stores had left. There is no longer any reason for us to visit your store. It is time the consumer public hands the truth out in a big digestible dose to corporations that clearly don't appreciate their client base.
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December 2023 by Erik C.
Horrible Service. Had seen a tool box online so went to the store to purchase. I walked around the tool department to try and find someone to help me but that was a failure. So I went to the self checkout to see if they could have someone come to help. Waited 5 minutes and nobody, so asked again if they could have someone come over. Another 5 minutes and nobody. The cashier I talked to looked at me 20 times but never offered any further assistance. She just saw me standing there waiting. Apparently picking up the phone was about all she was good for today. Also had two other employees walk past me saying nothing, that I asked for help and also got the "I'll get someone for you" answer. Welp, off to Home Depot we go.
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December 2023 by Lauren M.
Very poor customer service. Every time I go in there I have a hard time getting the staff to help me find anything. And don't ask them to ever cut wood as their machine is always "broken" and you can't find anyone willing to do it anyway. I say "broken" because I was told this once when I asked for wood to be cut, but when I asked a manager they stated "it's not broken." Honestly, it's worth the 25min drive into town to go to the Home Depot.
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November 2023 by Maria M.
I recently had a very disappointing experience at Lowe's. As a businesswomen who empowers women, I believe in respect and excellent customer service. Unfortunately, I received neither during my visit. Firstly, none of the employees offered to help me find what I needed. I had to load heavy items onto my cart by myself (not a big deal at this point). Then, when I needed assistance, both the cashier and customer service directed me to the lumber department, where no one was there. I politely asked if I could leave my cart and look for help. The response from the staff member at the customer service desk was disrespectful, accusing me of having an "attitude problem." (probably because I woke her up from sleeping behind the counter). True story-- Check the cameras, please! Eventually, I spoke to a manager named Cintia, who tried to help but didn't apologize for the earlier disrespect. She also couldn't locate the employee I needed assistance from. Due to the poor treatment, I left all my merchandise and left the store feeling mistreated and defeated. I hope this review prompts improvements in customer service and respect at Lowe's.
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September 2023 by Susan K.
Horrible will never shop here. Husband tried returning some items we purchased here and they would not return it or even give store credit. This is the only location that does this and we will not be returning. They even had him sign up for the number thing so we could look up the items we purchased and for some reason it wasn't on there. This is useless.
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July 2023 by Victoria B.
This was worse service I have ever had! We ordered a granite bathroom counter top back in Sept 2022 and after 9 months of receiving broken pieces and no one returning our calls it was finally put in! If you are going to purchase any counter do not use lowes!
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July 2023 by Alex C.
Dealt with an associate or manager named Rose. She was useless. Asked her to send someone who could drive a forklift to load a pallet of block into my truck. She said she doesnt do that and that i had to walk over to customer service amd ask them. then walk back and wait for someone else to open a gate. last i checked i was the customer and her job is to assist customers. Congratulations Rose, you proved yourself to be as i said before, useless. Lowes. please retrain your staff to HELP customers. thanks
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July 2023 by Ronnie Carrillo
Terrible customer service. Avoid getting assembly service on barbecue. On my 3rd replacement especially with propane to heat you don’t want risk getting serious hurt since there’s no checks and balances in place to assure you it’s operating correctly.
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June 2023 by Joseph K.
They call installation "delivery+hookup", therefore you don't have a one year installation warranty, a great way to scam you as a customer.
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March 2023 by Don M.
This was the cleanest of the bunch. Went in the store for a few items and got two of the three. As i was walking around for the other items even associates commented "that's not ours is it?" Even the cashier asked me to bag it.
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March 2023 by Dulce V.
The staff is always so rude! No customer service skills at all. If the staff doesn't know something or aren't informed on a product instead of just saying they don't know they would either make you look stupid and "whisper" about it with the other staff.
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November 2022 by Gina W.
Ordered a Black Friday item from Lowe's and they sent me confirmation email twice, regarding how to pick up my purchase from the lockers right inside the store entrance. Got there and opened my locker and it was empty. Went to customer service and they were holding it there because of the size. Pleasant and efficient customer service. Thank you
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November 2022 by John M.
Service is all but non existent, all self service,no one to take a 500.00 order and no seemed to care except one, will not be comming back again. Dosent deserve a one star rating.
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November 2022 by Carrie M.
Absolutely awful . There's trouble returning anything . There's trouble with ordering . There's huge problems with their delivery service (it's not lowes that delivers it's an outside company ) . Go anywhere else. Especially if your ordering appliances!! I would give no stars if I could .
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September 2022 by L P.
I purchased several items a couple Sundays ago. One was a bbq and one was a mini fridge. The mini fridge was trash so I took it back the following Sunday. First they weren't going to take it as they apparently have a 48 Hr return policy on appliances (it says nothing anywhere in the store, nor did anyone ever tell me that on the day I bought it). However one of the managers allowed me to return it and upgrade to a much nicer one and I appreciated that. (On a side note, the day of purchase I applied for a Lowe's card because I was told it would take $100 off the bbq which was reasonable). When I received my Lowe's statement in the mail last night, it was much lower than it should be based on the mini fridge upgrade. $380 to be exact. I looked at my return receipt and it appears the girl making the mini fridge exchange, gave me credit back for the bbq by mistake (hence, the lower amount on the statement). So I call Lowe's last night and ask to speak to a manager so I can figure out how to pay them what I owe them. A person gets on the phone and (very rudely I might add) says "This is Christina!" So I asked if she was the manager. She did not answer the question, she just rudely repeated her name. I again asked if she was the manager and she finally said yes. I get one sentence in explaining why I'm calling and she RUDELY cuts me off and interrupts me and barks at me and says "I have a customer in front of me, you're going to have to hold" and puts me on hold. There was no "do you mind if I put you on hold?" Or "I apologize I have someone in front of me, can I get your number and call you right back?" Needless to say, I hung up. Zero professionalism. Zero people skills. Completely rude. I tried to call and give them the $380 I owe them and can't get an ounce of professionalism. Are employers so desperate that these are the people they settle for? I feel sorry for the real store manager. He obviously has no idea how completely rude and unprofessional Christina is.