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October 2022 by Marilyn Senden
Thank you very much to the wonderful woman working at the Budget Car Rental Desk in Laughlin Airport on Oct. 19, 2022. She was incredibly kind and generous, going well beyond my expectations when renting my vehicle. Her kindness made my trip extra special. I only wish I knew her name but I do know she is a proud cancer survivor and that makes her even more special. Thank you!!
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September 2022 by Monica J (Mo Jo)
I love their drop-off service. Don't have to stand in line. Fill out the information on your contract put your keys inside the envelope of the contract and drop it in the Box. Easy in and out
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September 2022 by Ray
Holly is awesome. Friendly polite professional I know she was busy took the time for great customer service anyway
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September 2022 by Linda Kayo
Very efficient when Holly is workingA good value for the money
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May 2022 by Mo Jo
I love their drop-off service. Don't have to stand in line. Fill out the information on your contract put your keys inside the envelope of the contract and drop it in the Box. Easy in and out
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May 2022 by Barry Bergida
Rented a car for 2 days it turns out I didn't need it but yet budget wants to charge me $411 for the use of a car I don't need and they say I can't return it for a refund of the 2nd day not very good customer service
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March 2022 by Ray J
Budget Rental seems to be going downhill! Rented a car in Bullhead City trim hanging off the drivers door, car was filthy obviously not cleaned inside and out. Slow service too will try Hertz next time!
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August 2021 by Alfonso Silva
Usually when people rate the company. The poor ratings reflect on the corporations policies or lack of attention to it's local mgmt. Usually, the local employee is courteous. But, as we know the sewage rolls down hill!
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August 2021 by Keith Parmer
My Mother was sick taking Cancer treatment when she Contracted COVID. I rushed and booked a quick flight from Michigan to Las Vegas.I then rented a car in Vegas to make the trip to Bullhead City.The weekly rate was over $1300. I had no way to get back to Vegas and really didn’t want to leave my Mothers side. I called the Budget Corporate office as well as the bullhead city office.They said I could drop the car off at bullhead city for a $500 fee. Wow way to take advantage of a bad situation. At fare one weeks car rental and return now has cost a grand total of $3000.Ever again will I rent from Budget. They don’t care about COVID victims or there families.
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July 2021 by Phil Florian
Fine group of people. Went out of their way to find items accidentally left in car. Will use again
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June 2021 by Tina Sitton
To expensive
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May 2021 by C Y
Had to return a rental here instead of the original return location in the agreement. Thank you so much for helping with the adjustment and for your great customer service.
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January 2021 by Jones Towing
Appointment to pick up car was at noon. No one in attendance to pick up car from.
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October 2020 by Laura Quinn
Trevor was wonderful. Went above and beyond to accommodate our late arrival and was very informative. The location closed at 4 and he returned to the airport for our 6:30 pm arrival to meet us and allowed us to get our car. That was just the very best in customer service and we really appreciated it!
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March 2020 by Bob Williams
Being a fastbreak member I expected a short line to show ID and get keys. I even called 2 days ahead of pickup to check if this was going to happen. I was told there would be 2 attendants working so it wouldn't be a problem. I get there and there is 1 attendant working for Budget and a competitor. So had to stand in line for 1/2 hour. This is my second try with Budget and don't promise something you never deliver.