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October 2023 by haley
Wish i could leave 0 stars because my debit card literally STOPPED working and i could not pay for my phone bill, car insurance, etc. due to “suspicious activity” even though i had no odd payments on my account. I got a new debit card and within just 2 days of having it, i can’t pay my phone bill. These people are bystanders that actually have no idea what a real job is. I am very respectful to people in customer service and this is the first bad review i have ever made. Do not trust these people with your money or payments.
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September 2023 by Anthony Williams
Made me wait over a week to have access to my money that was deposit in my account in person. Will be closing my account sometime this month!
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August 2023 by hayle terry
Opening hours are terrible. People are shopping at 9am& the two men workers are unfriendly dry no personality, No smile, as the lady workers are happy friendly & joyful with a smile ?
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June 2023 by lil_villain 480
I was a customer for a year and filed my tax return to be direct deposited into my account. I waited for months and when it was not deposited I called to find out why. They had deposited it into someone elses account and when I asked to have the money returned they said they had no idea where it went and it was my fault. Then they closed my account without notifying me. worst bank ever would sue if i could
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August 2022 by walking exercise
Its hard to get set up with bill pay they call for almost all transactions making payments late.
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October 2021 by Riley Houston Jr
The branch manager should be FIRED. Her name is Shelly Spencer and she is rude, disrespectful and very obnoxious. I went in to the branch to correct a mistake my lawyers made and she mad it nearly impossible to be cordial and nice. Why she had an attitude is beyond me but I felt I should worn others of how she goes about business.
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September 2021 by Carly B.
I've been banking with these guys for longer than I can remember. Most of the tellers know my face and don't even need identification when they see me. I opened the account with a huge amount of cash, and the account has been low but really never overdrafted. So I deposited a CASHIERS CHECK from carvanna because I sold my car, so I was gonna turn around and use the money to purchase another car. This was a week and a half ago. The funds are still not available so I lost the car I was gonna purchase. The law states they can't hold a cashiers check unless it's over 5000 which it was was but I had the amount in my bank to cover the check, so then it says they can hold if you are a frequent overdrafter. B******** I am not! I can't remember the last time I overdrafted and I think the time I did it was the banks fault. I also applied for a car loan through these guys, cause they claim they make it so easy with such low rates, capital one pre approved me with 5% interest my credit is above a 700 and I haven't made one in late payment anywhere in over 10 years. And this freaking bank would not fund me they wouldn't approve my loan they said because I had too many delinquencies and late payments. The day I made the Cashiers check deposit I had a decent amount in my account with the deposit it was even more , that night I tried paying for an emergency pet visit for my dog and I was declined ! Wtf so after declining 5 times, and I kept telling the lady at the vet I have the funds I have more than enough funds in my account this is crazy and I've made her keep running it, I decided to look at my account and I was -$6000. Since then my account has not been the same I have double less than I did and I should and it's starting to make me wonder where is my money I've never heard of this actually happening at a bank but it is happening so I will be shopping for a new bank as soon as my money is there I'm out. There's only one ATM for this bank you can't make night deposits through your ATM they don't offer anything but yet they screw you over so good I love a couple of the girls and guys that work in there which sucks because they are what keep me there but I can't do this anymore this is so unfair what they're doing to my credit and my account. I know it's the kind of bank that takes anyone, at the time my credit was not good. But I've worked hard my credit is higher than ever and I guess it's time to go to a real bank.
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April 2021 by Josh Krewson
Inconsistent loan rates. Approved with poor credit for 1250. Denied with great credit for 1000.Ps. They have no idea how to help teach credit healthiness. They actually proudly claim they have no reason or obligation to help there consuners.
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February 2021 by Lori Jones
I have banked at many different banks, but this one takes the cake. 5 1/2 years and I don't have one nice thing to say! Your pending transactions come in far from the order they went out! Seems to be in their favor every time. They changed my account number with out letting me know and closed my account. I have not been able to get my info for 4 days. Closed for the weekend and don't know if my SS check will be deposited or not?? Charging international charge s for taking out of a local Bank of America atm. How can they be International? Foreign atm charge when the only atm they have is inside of Walmart and you can't deposit money! They would not take my mom's check to me because it was in felt pen. I could go on but I think everyone gets the idea. Worst bank ever!!
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January 2021 by Jerry nonsense
This is where I bank. I always thought when you open an account at a bank it is a symbol of trust. Me saying to the bank " I trust you to hold my money." And the bank saying to me "I trust you to bring me safe nonfraudulent checks to deposit in your account" which is why I don't mind giving them all my information address social security number ect. So why is it everytime I go to deposit a check in my account the cashier tells me they have to hold it for seven days. Might I also note I have deposited other checks from the same source and he (Dominic) claims I have not.
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November 2020 by WikidSS
Super friendly and helpful. William Pecor Took very good care of me and did it quick, even tho I was doing a lot.
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October 2020 by Kasi Bree
I've been using this bank for years. The staff was always friendly and never gave me issues. Ive never had an issue with their fees and their account requirements are lower than other well known companies. The only downfall I have is they don't have more locations in more states. Otherwise it's been a pleasure working with this bank.
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July 2020 by NeikaMarie Chabarria
Worst financial institution ever. Don't even know why they have a phone # you will be put on hold for hours. Can't wait to get home and close out my account.
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March 2020 by Marquel Parks
I had a bad vacation in Arizona and the staff at 1st Convenience bank saved the day! I was nearly stuck here, having lost my wallet, unable to purchase my ticket, and having an uncommon form of check. Mirna worked the angles to make sure I could get home! Banking- I don’t know yet. But the care and efficacy of their staff exceeds that of any one’s standards BY FAR. Hopefully you consider my satisfaction of higher regard considering I came in looking like I shouldn’t have a bank account LOL. Not from Arizona, but I will be banking with them. GO TO THE ONE ON THOMAS AND 40th! Whole staff is A-1‼️
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August 2019 by Sabri
I don’t like this bank. My pending take forever to go through, and that’s what makes me overdrawn. I feel they charge me over drafts fees more than once. I always end up with less money than I’m supposed to. I hate how you can’t deposit checks into the atm machine. You have to hand them to the workers just to cash a check. I don’t like that at all.
