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November 2023 by Tyler Z.
This location is an embarrassment to all Home Depot's. Corporate needs to step in and fix the serious problem before they bank rupture this location. Went to buy some packout stuff using their buy more save more, was about to check out and was talking to the cashier about the sale, randomly some employee that wasn't a cashier walked over and said how there wasn't any sale. I had a broken foot but I I walked him over to the display to show him how there was a sale, he seemed aggressively offered that he wasn't up to date on their products. I went back to check out and then he said that the most expensive item wasn't included in the sale. I went on to say that I know that they are because they run the same sale every year, it shows it online that they are and their competitor is doing a price match on the same product line to keep up with home depo. He insisted that it wasn't. So I went onto their app and showed him, then he said how it was only online, I looked further and showed him that it was for his store. Once he realized that he was wrong he said he didn't care and now I am not getting anything and I showed have just paid the full price because now I have to leave. Apparently he was the manager and he was so embarrassed about his own ignorance being shown in front of several employees that he got a very at me . I am at a complete loss of words. I've never experienced anything like this before, I was about to spend over $3000 and I own several businesses which require me to frequent home depo on a very regular basis. This is the single worst customer experience I've ever had anywhere in my life. I will make a point of driving to kingman or Havasu before I ever come back to this location. This manager needs to attend an anger management class and not take out his random and uncontrollable anger on a customer for no reason. Do everything you can to stay away from this home depo, it's worth the hour drive to go to literally any other location.
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October 2023 by Teresa B.
I must say, Jody and Regina in customer service went above and beyond customer care, they're amazing!!! Regina made calls for me to on line orders and stayed on the phone till she got answers, Jody took his time explaining the outdoor sheds to be sure we got exactly what we needed. Thank you both for all your help.
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October 2023 by Sheila L.
Went to the Home Depot today city. Had an issue with some flooring that was installed. Ashley in flooring helped us and she was most great. She has made arrangements for the manufacturer to help us with the problem.
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August 2023 by Randy B.
The return policy sucks and I got beat out of a $225 paint sprayer that they won't take back and they know it's theirs but they and they see it but they know they won't take it back. Their policy is once you buy it it's yours and if you put paint in anything they won't take it back . You're not very respectful towards you either some of the rudest people ever met my life work there
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July 2023 by Laura V.
We went to Home Depot on 3/11/2023 to order countertop. Dianna was excellent through whole process. she was patient, knowledgeable and explained everything. we couldn't have had a better experience.
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May 2023 by Judy a.
This review is for Chris.I came in today to buy a lot of flooring. I had two other people. Tell me they would help me and they ghosted me. Chris walked up and asked do you need help? I said I do man what customer service this young man has extraordinary kind thank you so much You and Roberta were AWESOME Great customer service .The girl with the blue truck from LA THANK YOU again
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April 2023 by Armando Rios
Nothing, absolutely nothing, about the app's locations matches the store. Everything is in different places and aisles than those in the application... you must ask all the time about the products you want to find
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March 2023 by Sandi S.
We had a great experience today. Went looking for plants. Andra in gardening was awesome with helping us. (Think that was his name) He is tall young man.
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January 2023 by Lynn H.
Unfortunantly, I have to take down my previous 5 star review.WE have spent $50,000 with the Bullhead Home Depot store on our remodel project in Bullhead. We purchased $5,000 in appliances one being a Fridgidare refridgerator. I explained to the merchandise manager Adam we live in colorado and not Bullhead so we were not present when the refridgerator was delivered.Last week we were at our Bullhead home and saw these two huge dents on the sides of the refridgerator doors. Adam refused to help me and said I had 48 hours to report damage. He cut me off and said "were done" when I mentioned taking legal action.Your loyalty means nothing to this big box corporation.Thank you adam for nothing. Nice to know spending ten of thousands of dollars with you means absolutley nothing.Our $1100 new refrigerator looks like an old used piece of junk. We will be making all future purchase with Lowes.
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September 2022 by John E.
I had no idea these retired contractors can decide whether or not to take back an item at their own discretion. If i buy a piece of equipment for an emergency and said item does not work, we are therefore stuck with said pos. Although I hate shopping at Lowes, they just gained my business in lieu of dealing with a power hungry boss.
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June 2022 by Lupe R.
In April I ordered granite countertops. With a 2 month time frame, i was charged the $5k. Within a month I get a call from TCF (The CounterTop Factory) saying I needed to go to Tempe Arizona to pick out my slabs! I contacted the manager at Home Depot, Christine. She stated I didn't need to do that, she would fix this. A representative came out in May to confirm measurements, advising me I would get a call within 2 weeks with an installation date. 2 weeks later I get a call from TCF stating "IM HOLDING UP THE PROJECT"! since I have not picked out the slabs. I asked TFC if I drive to Tempe pick out the slabs how soon will they be installed...AUGUST 2ND is my installation date! WOW I contacted Christine at Home Depot, Bullhead and CANCELED my order. I recommend NO ONE ORDER COUNTERTOPS from HD!
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April 2022 by Nick M.
Homedepot shouldn't advertise, or offer curbside pickup if they can't deliver. Their curbside delivery is the worst in the area. They are nowhere near the level of Lowes, Sam's, Safeway, or Walmart curbside pickups.
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March 2022 by K D.
If I could rate a lower score than one star, I would. Went in today to get a chunk of fake turf for my dog yard. The service person in flooring was having a personal conversation with another customer. She saw that we were waiting and didn't even acknowledge us with a timeline that she might help. She just let us stand there. I felt like a predator as I started moving closer to urge her to at least notice. NOTHING! I finally closed in closer when she asked the guy what he needed. It was a small porch sized area rug. She continued to pretend that she was helping him and as I closed in like a REAL predator, she asked if we were going to need anything. YA THINK? I started the timer on my phone, assuming that we had already been waiting for over 25 minutes. Once the front desk sent someone to help her (because I finally asked them for help), neither of them knew how to figure the square footage price. Dum Dee Dum ... Once we got to the checkstand, my timer said 40 minutes. Ta Da! Over an hour for an ill equipped, not willing to help customer SERVICE person to cut ONE YARD by 12 ft. (already cut) piece of turf. Went straight to Lowes to buy the rest of our stuff. Bye Bye HD!!
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January 2022 by Deborah D.
Bought $17,000 tile. Took 6 weeks for a 10 install plus my house was so damaged. Chips of paint tiles removed and not replaced in bathroom. Cost me over $200 to fix all repairs. They ran air conditioner at 73 during summer and had all doors open!! Lucky that that didn't break also . Then ordered a French door. Took 6 months to come in. Crew were told to measure for a sliding door not a French door. But width was 70 inches door arrived was 70 1/2 inches!!! You pay them immediately and they hold your money for installation and everything making money on interest. But when they owe you a refund and it's been 11 days. Called again now they want to 'put it back on my debit card---AGAIN!! So I can wait another week or more to get my money. These are the last things I'm buying there
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January 2022 by Tom G.
Home Depot is pretty good for having everything you need for you home repairs. The employees are pretty knowledgeable about what they sell and are a pleasure to deal with.all around good experience.
