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December 2023 by Gloria Martinez-Duran Klure
If I could give this place 0 stars, I would waited a whole week for my window to get there only to show up and have the wrong window there. After calling to verify the part number that my window is there and ready to be installed, if I drove down there drove 25 miles for them to say they ordered the wrong window fast forward. 5 days when the right window was supposed to have been there I arrived they told me I'll be serviced first thing in the morning. They put somebody ahead of me. I think that's all it. Okay, no problem, I'll wait only for them to come. Tell me that my window went to the wrong location and then they. Still ask me if I wanted to wait around. I would not recommend this place to anywhere. Save yourself the hassle, save yourself. The frustration save yourself the time. Pay a little bit more and go to safe light
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December 2023 by Charles Klure
Save yourself the time and hassle go anywhere. But here drove 100 miles in total, making 2 round trips to this place. Only to be told by window was not there after they already ordered and receive the wrong window the first time
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August 2023 by Pete Lorentz
Pablo and Ricky did a great job reassembling our coach window and installed it back into the coach. Job well done!
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August 2023 by Megan Beck
Was quoted 2 hours they called us with 30 minutes earlier than that , fast friendly service would recommend
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June 2023 by SEB Rub
Fron start to finish it was a professional experience. From measuring to showing up on time. Yes, I would definitely recommend them.
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June 2023 by Rachel Schultz
I am writing this review to cancel out my previous one. I had first written a review of how I was dissatisfied and frustrated with my truck window replacement.But, I since had a direct, personal call from the owner, Steve and he went above and beyond to assure that I was taken care of and in a timely manner with excellent customer service.I would definitely recommend this company to Everyone.I am very satisfied with my new window, but even more so, extremely impressed with the way Steve went out of his way to make things right.Thank you Glass Doctor & Steve.Sincerely, ( a new customer for life)Rachel
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May 2023 by daniel sloss
I would like to start off by saying that Jane is very helpful and respectful to customers. She’s a major asset to this location has helped me in every manner needed. She’s expedited everything I’ve asked for. I appreciate her helping me.
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May 2023 by Maiya Logan
Customer service is awful. Had a overpriced shower door installed. After about a month the shower door started hitting the stationary glass due to the hinge moving. I called, and called, and called. I got a lot of "Oh yes your file is right here, my manager will review it and we will get right back to you". Yea right! Never did I get a call back. Folks this was 1 1/2 years ago, I called every month or so for a year and still got the run around. Please do not use this establishment, once you pay them, you will never see them again.
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May 2023 by Zach Black
Have me wait 3 days for the window which is fine but then call me at the time of my appointment and say the tech noticed a scratch on the new window can I bring the car in on Monday which is another 3 days.
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April 2023 by Marble Canyon
The tech's were great once they received the windows and installed them. It just took way longer then it should had. The people running the office and answering the phones could use some serious training starting with "Follow-Up" calls. From the time I originally called on 2-23-23 to completion was almost 4 weeks. Since I was told they did not need to order the glass, it was something they could take care of in their shop it should of only taken maybe 2 weeks. I had to be the person calling them weekly checking on the window since my resident was seating here with a broken window for all that time.They were all very nice people but a little follow up goes a long way.
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March 2023 by Gina Enriquez
Brad and Jason were professional, courtesy and did a beautiful job in placing our new window in. ???
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March 2023 by Mary Corona
Jason and Brad are awesome. They arrived on time, did the job, not only quickly, but perfectly! They were careful about my house, very friendly and went above and beyond to make me happy. I had two sliding glass doors replaced and I couldn't be happier with the results. The doors they installed are so much better than the old ones that I am now getting an estimate to have all my windows replaced as well. I can recommend Glass Doctor, Jason and Brad without reservation!
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March 2023 by Debbie Bangle
Had family members use this company before with no complaints.so we went ahead and decided to use Glass Doctor, when we had made the appointment our scheduled time was for Tuesday 03/07 at 8am - 10am no one called or showed up until about 1:00 pm. This was after we had tried to set up a previous appointment the day before where we were informed someone would be here at 9am and no one had showed. It wasn't until later in the afternoon that they had called to reschedule. Once here the employee had then informed that it would be an additional 30$ which was not mentioned in final price when spoken to on the phone. When initially making the scheduled appointment our final price was set at 65$. My wind shield was fixed but I am extremely dissatisfied with the lack of communication and customer service with the Glass Doctor. I will not be recommending their business to anyone nor will I be using them again.
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March 2023 by Stephen S.
A few weeks ago, I utilized Glass Doctors to replace the window on my truck. Everything was fine, until I needed to drive back to California for a quick appointment. During the trip, I faced major wind, rain, sleet and snow. The windshield washer system did not work as the truck was pelted with all types of weather. I could barely see out the window and watched helplessly as the blades went back and forth probably scratching the window and almost causing a major accident. It was terrible, trying to drive with our being able to see clearly.When I reached my destination, it was discovered that the fluid tube had been broken-disconnected when the new wiper blades were attached. The worse part was when I attempted to call to see what happened, no one would call back. I talked to Leyla on a Wednesday and Friday and both times, I was advised that someone from Glass Doctors in Bullhead City would contact me to see what happened. Another week has passed and still no one has returned my calls. This is definitely a sad and unprofessional way of conducting business. Three total attempts to get a response is enough.
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February 2023 by Darlene Martin
The best workers Jason's Rickey and Brad they went on and beon there work duties . They were unbelievable professional
