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February 2024 by Stacey R.
So, I have been shopping at this Safeway in Bullhead City on and off for 2 1/2 years. It is crowded a lot of the time, the parking lot is always crowded, and there are a LOT of river guys in BIG trucks in a hurry...so the clientele is the problem, NOT the store or the employees in my humble opinion. On 3 occasions now an employee has stopped the line so that she could help me with the coupons I came there for in the FIRST place. It's NOT easy to navigate sale shopping and digital coupons etc, so when the lady checkers will actually help you out it's a 5+ star experience FOR SURE! Groceries are expensive and Safeway isn't my first choice for daily shopping, (for canned goods and frozen items and fresh chicken maybe Smart and Final or Walmart,) BUT it's the ONLY choice when you want to get everything you need in ONE trip. The selection is great. There is a FULL SERVICE butcher, and USDA CHOICE beef, chicken is cheaper from the butcher. The prices are a little high on your everyday items, so you had better navigate the coupons on the app on your phone if you want to get a break. The produce is beautiful, and they have all the brand name soups and salsas and seasonings and condiments you won't always find at other stores. The store is clean and layout is pretty good. The fried chicken and deli items are great. Yeah, a LOT of times there will be only 2 checkers unless you want to go to self-check, and I don't. I don't work there! So you have to be prepared to wait for full service anymore there. The part time river rats and and tourists descend on this place like flies early in the day and buy up all the half and half creamer for coffee. Now that I know that, I know I have to get there early if I need half and half. Lucerne is good, and the Shamrock from a local dairy is good. I don't like the bargain brands on dairy products and Safeway delivers...if you get there early. The sales are good IF YOU CAN FIGURE out the coupons on your phone. I literally have to check the receipt every time I shop there to MAKE SURE i got the coupon price and I stop, and check the receipt BEFORE I leave the store. I just pull my cart over and look. I have to open my phone app in the parking lot BEFORE I set foot in the store and clip the coupons. AND the coupon prices don't calculate on the screen so you literally CANNOT monitor prices while the checker is scanning them! Bastards! All the stores are doing that now and ALL grocery stores make millions $$$$ per year on overrings, so you had better check that damned receipt BEFORE you leave the store and immediately show customer service what you bought and your coupons. That's just how it is now. That said, there are a LOT of retired folks on a fixed income in Bullhead City and I feel the lady employees go above and beyond to help them get the discounts they desperately need. For that, I am grateful, and those ladies deserve KUDOS! Checkers don't always load the bags into the carts anymore, not anywhere. For some of us, it's hard to load all those things into the basket, then we have to load them into the car, then we have to carry them all into the house and sometimes there are stairs. So, I long for the days when the checkers had baggers, and the baggers did carry outs regularly - they still do by the way at Vons in Long Beach CA and Ralphs. Those guys aren't supposed to accept tips but it's worth the $5 tip to me not to have to load up heavy Cokes and water etc even though I just spend 30 minutes of my life on those discounts. Anyway, THIS particular Safeway deserves 5 stars by Bullhead City standards, it is clean, full service butcher and deli, beautiful produce, has everything, and the female employees will help you get your discount if you ask politely.
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February 2024 by Shana H.
Lisa was outstanding. Very helpful and a good worker - she got me a discount from 85 to only 14
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January 2024 by Todd
Decent grocery store. The liquor selection is almost nonexistent.The bakery looks good, as does the produce.
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January 2024 by John K.
Recently moved here. Went to Safeway to load up on groceries. Had trouble getting the digital deals to work ony phone. Went to customer service they showed me how to do it right. Downloaded 4 digital deals about $8.50 in savings. Pretty crowded. Went to checkout 2 checkers and self checkout were open. I was 3rd in line. After about 5 min checker next to us yells out I'm open. As I go to get in her line another new customer jumps ahead of me. Not courteous but then again checker said I'm open instead of next person. As the new checker tries to ring up my order she says her computers down. Takes about 10 min to get it corrected. In the end after checkout I was not given the digital deals. Went to customer service showed my Safeway app they acknowledged that they were on my phone but for some odd reason didn't work. She said I probably put wrong phone number in but I showed her I got discounts on everything else for being a Safeway customer. Said next time have checker scan my customer app. Gave me my $8.50. no I'm sorry. Or any kind of apologies not very friendly. Checkout took over 25 minutes
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July 2023 by Thomas Y.
I do not get it some of the employees are nice and helpful but majority of them are rude & crude.You got some good deals on some items each week but majority of the items are more expensive than Walmart or Smith.Many times I check my receipt before I live and many time the prices does not match what is posted on the shelve. Many of their sale items such as buy 1 get one free, all they do is mark up that item so it is the same price for the two and yet you are buying two. Scam! They also have very small name tags so it is impossible to get their names, not that it matters since I think no one really cares.
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June 2023 by Jolene P.
My question is why do you let people bring their dogs in the store? Especially in the deli area.
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June 2023 by Tina H.
We are staying in hotel across the river and stopped to get some fresh fruit. The rotten meat smells that hit us on entering caused gagging and we left immediately. There's no way I could eat ANYTHING that came from a place that smelled that bad!
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June 2023 by Borin N.
The skinny white lady working in the deli section on June 25, 2023 refused to sell our family fried chicken. She was being really nasty about it telling us that we can only purchase a certain amount and that they have a limit on how many pieces can be purchased per customer when her co worker possibly her supervisor had already told her that it was ok for us to purchase the amount we asked for which was only a few over her (LIMIT). She got nasty and refused to serve us because I noticed a better deal and I wanted to change my order but all of this took place before she even got started preparing our order. Never again will we be doing business at this location. I wouldn't even give this type of customer service a 1 star rating.
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May 2023 by Kitty D.
This is for the kid that works at Starbucks Andrew. Absolutely has no personality. I can't believe the difference from the day girls to the afternoon crew.He is slow and no customer service. I think I'm gonna start going to the Starbucks next to Lowe's.
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May 2023 by Savannah A.
This place doesn't even deserve a one star. Service here is so horrible. I went in to buy a cake for my daughter to surprise her with something small and had to wait half an hour to be attended there was no one taking orders. I had asked politely about the cake flavor and lady was being very rude about it and gave me the wrong cake. So sad my daughter couldn't get the birthday she liked because of this problem. Safeway please do better.
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March 2023 by Doug S.
An overpriced; yet convenient market to shop! Most items are $several dollars higher then Walmart or Smiths. However; the majority of customers are seniors that can barely drive and hardly see. A great selection of meats, poultry, seafood at fair and sometimes reasonable prices on occasions. Nice produce as compared to other local markets. Yes, one can find good deals by using coupons; which take time . The market is kept clean; though, not always maintained as it should.
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October 2022 by Mike G.
Shelves are empty by noon, always check receipt for over charge or not getting posted deals , just for U deals on card ? just a start
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July 2022 by L S.
Safeway needs to get a younger manager as the old one becomes very combative, if you ask questions about the store can't even carry on a conversation as to why the hand sanitizer at the door are always empty.
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July 2022 by BudTugly Y.
Drive to store for sale items? They're out- REGULARLY! Not enough self-checkout lines, so long lines there, ALWAYS, and just ONE checker is all they can afford, so huge line there too. Maybe I'll try the NEWER, BIGGER Ft Mohave location, see how they do.
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June 2022 by Stephen S.
I have been going to this Safeway and the one in Fort Mohave on and off, for many years. A couple days ago, I purchased several items to be stocked up for the Fourth of July weekend. There were many items on sale for the holiday. After the items were totaled, it seemed higher than I had come up with. I mentioned it to the checker, but she said I could always come back in to customer service. In the parking lot, I realized that they had charged me for two cases of soda, full price. I wish I had gotten the name of the woman, behind the counter at customer service, because she was not very friendly. She said the person who scanned the soda, scanned three not four, so no discount was applied. That little mistake would have cost me $11.97. She basically refunded the money on my card and was done. There was no "sorry about that" or even a "thank you" when I left. I just stood there. I looked at her and said "your welcome" and walked out the store. What concerns me, if this happens constantly can you imagine how people may be getting overcharged. Many people do not even check their receipts for cost, or do it much later, after they have left. When lines are long and people tense, its hard to start questioning every discount. I do know many checkers do a quick check to make sure you are covered on "click or clip" or for U. In this world, a lot of these conveniences may be gone.
