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January 2024 by Sheria Liles
Sean and Chuck are amazing, caring people who will help you any way they can.
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October 2023 by Charles Rambo (TrueRamboReview)
So I needed two atv titles bonded, I went to State Farm on Hancock and the agent did not understand what a bonded title was, he wanted a bill of sale or title to do the bond, he did not understand that the reason for a bond is so that you can get a title when you have lost your bill of sale, so I headed to Southern Insurance, The owner was out but he left his office in very competent hands, Agent Irene was working from his office and was a pleasure to work with, she knew exactly what I needed and for $50 per bond I was off to the mvd with all the necessary paperwork in hand. Thanks Irene, your office is now the only office I will go to for all my insurance needs, that makes this "RAMBO"S CHOICE FOR #1 INSURANCE OFFICE"
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October 2023 by Jackie
Update 10/17/23: Able to speak with agent directly and follow up from agent advised the matter was resolved. Rating has been updated.10/16/23: Poor customer service, since Saturday, 10/14/23, I have called 4 times on an urgent matter regarding a homeowners policy that is to be cancelled on 10/20/23 for non-payment by the mortgagee. Note, that I received this letter of non-payment on Friday, 10/13/23, with only one week to get this resolved.I left a voice mail message on Saturday on the issue and left 2 messages on Monday, 10/16/23, for the agent to call me back to discuss the issue, and left another voice mail message Monday after 5 pm to discuss the issue as I did not receive any calls back.The insurance agent needs to call the mortgagee and advise of the new policy and to get that premium/invoice paid so the policy is not cancelled. It was mailed on 9/19/23 and for whatever reason, the mortgagee does not have the updated policy in the system. I don't care who is at fault, what I care is about is the solution and that Southern Insurance Agency is able to call and speak with the mortgagee's insurance department to advise there is a new policy and an invoice that needs to be paid to avoid cancellation.
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October 2023 by Jackie C.
Update 10/17/23: Able to speak with agent directly and follow up from agent advised the matter was resolved. Rating has been updated. 10/16/23: Poor customer service, since Saturday, 10/14/23, I have called 4 times on an urgent matter regarding a homeowners policy that is to be cancelled on 10/20/23 for non-payment by the mortgagee. Note, that I received this letter of non-payment on Friday, 10/13/23, with only one week to get this resolved. I left a voice mail message on Saturday on the issue and left 2 message on Monday, 10/16/23, for the agent to call me back to discuss the issue, and left another voice mail message Monday after 5 pm to discuss the issue as I did not receive any calls back. The insurance agent needs to call the mortgagee and advise of the new policy and to get that premium/invoice paid so the policy is not cancelled. It was mailed on 9/19/23 and for whatever reason, the mortgagee does not have the updated policy in the system. I don't care who is at fault, what I care is about is the solution and that Southern Insurance Agency is able to call and speak with the mortgagee's insurance department to advise there is a new policy and an invoice that needs to be paid to avoid cancellation.
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September 2023 by Nathan Davis
Insurance at a great price
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June 2023 by Isela A.
I DO NOT recommend this office. They don't know how to keep you posted, I would leave messages for someone to call me back, and I did not get any return calls, I was left on hold on purpose for over an hour, because they didn't want to answer my call, they would promise a phone call back with updates of claim and never got a call back as promised. I was promised they would take care of my car and at the almost a year later I got a car that still doesn't work from the accident. I didn't appreciate the time I had to spend trying to just even get a phone back when they clearly said I will call you back. They made me feel I was and to harass them to talk to me about my claim. You would think you want to keep and get more customers in this small town, we have 3 cars, soon 4 house, bikes, and trailers that we need insurance for, but we will go elsewhere
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May 2023 by all lives matter
Helpful friendly knowledgeable people who will go the extra mile to make sure you're happy Chuck wyckersham has been my insurance guy for many many years
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February 2023 by K&M Maintenance
Chuck is great
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February 2022 by Steve Keller
I'm glad I wound up doing business with them: friendly, helpful, no problems.
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February 2022 by Robert Liles
Always willing to help out, ALWAYS helped. Clean place.
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February 2022 by Nicki “CRAZYBITCH” Schmidt
Gave me a great deal auto insurance.
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February 2021 by Steven Thomas
Awesome
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February 2021 by Casey Rice
Fast and efficient, very friendly
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February 2021 by Sergio Hernández
#1 note as long as you wait they serve you quickly..
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February 2020 by Joe Burgum
Best place to get quality insurance in Bullhead City!
