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June 2025 by BRUCE MCNEIL
Exceptionally friendly and helpful staff in this store.
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April 2025 by Karen Simpson
Horrible customer service!! And very rude employees!! So sorry I interrupted theirTV watching!
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March 2025 by C. Heather Keith
Super convenient for Amazon returns but was taken aback by a surprise charge of $25 for having a package delivered there via UPS…to the UPS store. So not only did I have to pay shipping but I also had to pay the store an additional $25 to receive my item. The store owner said if I didn’t want to pay the fee then he would just return to sender. I was shocked. Beware the surprise fees!!
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February 2025 by Colleen Ryan
Very friendly and helpful staff
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August 2024 by Joanna Boitos
10/10 would recommend. I requested a last minute custom print request (same day turnaround) and Bella immediately confirmed the order, that the deadline would be met, and offered to deliver it to by hotel when I was stuck without a car/ride option. They were fantastic to work with and I will be back!
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August 2024 by Joe McCarthy
We have been using Carefree UPS for years. The staff is excellent; the team at the store is friendly, the owner is always polite and professional and they offer free pick up at your home if you like. Wouldn’t go anywhere else!!
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May 2024 by David Eric
Rude little girls who won’t even give you an Amazon receipt
. Also very cheap on tape and barely give you any for a drop off
The staff is always super unfriendly, miserable and rude and the owner should probably sell his bad business and get out because he does not care as he is the exact same as his staff
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March 2024 by J C
They have been extremely helpful. I have done 2 print orders in the last week. The first order was submitted incorrectly on my end. They worked with me to make the necessary changes and made the process super easy. Definitely will use them for printing needs in the future.
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March 2024 by Vincent
Called to confirm that I could bring in an item and pay to have it professionally packed, which they do. They made no mention of the fact that I had to ship out through them until I showed up on site.
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January 2024 by Kathy Milkat
I have been wanting to give a shout out to Bella for the past 2 years I’ve lived in Carefree. She is ALWAYS helpful, courteous, professional, extremely patient, and nothing is too much trouble for her. Upon entering, Bella quickly greets you with a smile and eager to be of service. Customer oriented, excellent customer service and an asset to the UPS store. Thank you.Kathy Miller
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December 2023 by Barbara Kerner
My choir has used this location for printing for many years and could not be more pleased with their service. We would highly recommend them.
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October 2023 by Debra DiPrimio (Debbie)
We have been using this UPS since we purchased our home in late 2020. Often we are not able to pick up some of our mail as quickly as we’d like and they have always been so gracious and helpful. It feels so welcoming when we come in and most of the time we are recognized right off, which I find amazing! Very happy with the service we receive so I am perplexed at any negative reviews.
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August 2023 by Kendra R.
rude! poor customer service! I typically have good experiences at UPS stores...not this one!
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August 2023 by Piston Kristin
I asked for receipt for an Amazon return and they said they don’t provide one “you can take a picture”. Not surprisingly I have now had two items NOT make it back to Amazon for the refund.I have now been going to another UPS store where I receive a receipt for everything without even asking and I get it with genuine hospitality.
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August 2023 by Treviso Scottsdale
All of the negative reviews for this location are accurate. Terrible does not even begin to describe how bad the customer service is here.Need proof you dropped off your Amazon return? I was told by the manager himself to "go to a different store", all because I asked for a drop-off receipt.Insanely high prices, rude staff, and horrible customer service.
