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March 2024 by charles cannon jr
This internet service is the only one we can get in our area. pleased with their customer service as we were having issues on the weekend. The owner actually called, drove out to our place and diagnosed the problem. Highly recommend.
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February 2024 by Lyman Taiste
Had CGI for a few years. Service was spoty and often unusable. Customer service is poor with apparently only one IT person who is both condescending and verbose. "Turn it off then on again" is their only solution. Everything else is telling you that you are wrong and everything is fine while you struggle to watch videos on 2 phones at once.
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February 2024 by Linda Reid
I don't know how people give this company 5 stars. Their internet really sucks! We went from T-mobile to CGI thinking it would give us better service for where we live. Soooo wrong! I am ready to go back to T-mobile.
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July 2023 by Larry-Lynn Davis
The internet work good. The reason for only 5 stars is that I hired them to do some networking in my home which did not last very long. but they remotely fixed the issue and gave me tips on how to handle Microsoft updates
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July 2023 by Ritter Family
Good especially when you have no other options for service except for satellite which is a bummer.
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January 2022 by Voris Meeks
Worse customer service I've ever dealt with.They said we were abusing our internet because we were on it everyday even though my Fiancé works from home and we have disneyplus playing all day. So even though we have the highest tier unlimited plan they have we are still abusing it. To top it off they want to call my fiancé and rudely tell her all this then shut off our internet after the phone call. Our bill wasn't even due for another 3 days. I strongly recommend any other internet service without a doubt
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November 2021 by Patricia Martinez
Great customer service ?
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October 2021 by Lewis Henderson
Consistently slow speeds at all hours, regardless of what package you go with. We are paying for their Diamond level which is supposed to be 30mbs, and are getting less than 3mbs on an incredibly good day.Their customer service is useless, their answer is always geared toward the issue being on your end rather than theirs. Used a speed test? They'll say the ads are what's slowing you down. Using something else? They'll say your updates are slowing it down or it's your hardware. It's never their issue. Definitely not worth the price or hassle when it's almost 2022.Run away from this one.
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October 2021 by BlackDogsLivesMatter (I have a pony)
Slow internet for alot of money. I was told I should get the expensive plan if I want to stream shows. Why should I pay more when there are many more companies I can get it from cheaper and faster?????
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August 2021 by JC
Horrible experience. Will never use them again. Customer service is garbage.
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June 2021 by Becca Bee
Excellent service .. even better customer service. Affordable pricing. 10/10 would recommend
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January 2021 by George
DO NOT GET THIS INTERNET!!!!!! They have slow speeds constant outages, and terrible customer service! I’m done with this company. They should not be allowed to even provide Internet. My phones hotspot is 10x faster then the speeds they advertise. Half the time I do not get the speeds I pay for and when I call they have terrible customer service! I do not recommend this company to anyone. Even if your desperate for internet find someone else this company deserves to shut down and never be allowed to sell any kind of services again!
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January 2021 by Deb APT
Helpful and resolved issue over the phone.Excellent!
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February 2020 by ME Moore
Geez I don't understand the horrible comments?! I live in a rural area and if I have a issue they address it immediately... also I've had personal issues and thought I had made a payment.....21 days delinquent and they did not shut my service off- all I can say is thank you Janet and I will continue to refer everyone!
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January 2020 by Kimberly Garcia
CGI takes advantage of the fact they are one of the few providers in the area I live in. For the past 5 months I’ve had horrible service with the internet, when all I do is stream the general platforms, 1 tv at a time. I’m on their highest plan available, meanwhile my cousin who lives a few streets over has 2 plans lower than me, pays half of what I do monthly, has much better service than me... Every time I’ve called to complain and speak to tech support they tell me the same thing, unplug your router for 60 seconds, make sure all the cords are plugged in correctly.. just for it to work okay for a couple of days & again begin to have the same problems. They suggested I get my own router & I did and I continue to have the same problem. Yesterday, I called again after trying 5 times.. (they have available “support 7 days a week 9AM-9PM”) John finally answers & he troubleshoots my router only to find out that the equipment thats on top of my house isn’t sending the internet connection to my router appropriately.. which would explain why I have internet at times and why its so SLOW.. If anyone else would have taken the time to do what he did this could have probably been fixed months ago, he then lets me know someone can come out TOMORROW AFTER 11AM, meaning that it would be Sunday Dec 29th. I was surprised that they would have someone come out on a Sunday but appreciative of course. Today I call back to see what time the technician would be out since it was way past 11 and I hadn’t heard anything.. After trying about 4 times John again finally answers and lets us know that our appointment is for MONDAY AT 1PM. Meanwhile on Saturday he told me it would be today after 11.. Not even a specific time. If John would have told me Monday from the beginning I would not have cared, but he specifically said “Tomorrow afternoon a little after lunch time, so sometime after 11” but when I called back today he had a specific time. Its okay if he made a mistake but he could just tell me that instead of having a horrible attitude and tell me that in the 20 years since they’ve been open they have never worked on Sundays.. I’d much rather have no internet service then continue paying them for mediocre service. They’re customer service is very poor. I would not recommend to anyone.