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June 2023 by Kimberly Pero
They are always so helpful and friendly!!!
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February 2023 by William Wood
Called 3 times at 11am on a weekday and no answer. Had the most simple question. Answer your phones!
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December 2022 by pat pat
very professional, very nice staff, waits not too bad?✌️????
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June 2022 by Joyce R.
6/13/22. Casa Grande, AZ. You can't call the bank and make an appointment or ask a question.. when you call the local number you're transferred to a foreign country, the you get transferred many times .. if you want to make an appointment with a banker, they'll give you an appointment 3to 4 weeks out. I hung up and drove down there. There was only one banker. Before Covid there were always 2-3. They also have decreased the number of Tellers. I waited over 2 hours and during that time a young woman came in dressed in black looking as though she just go off of a Harley. She sat down on the coffee table in front of me and started talking to me. I was alarmed that something like this would happen in a Chase Bank (that used to be classy and prestigious) and did not engage in her banter. She abruptly got up and as she walked toward the back, asked me if I had been helped. She had no identification on her nor did she introduce herself. I wast there to open a business account, had all of my legal papers and my LLC. This procedure should have gone smoothly but it didn't. I was supposed to get a credit card for my business and they messed that up too. I have been with Chase Bank in several states for about 25 years. They have taken away the integrity, personal care, convenience and friendliness that set them apart from other major banks. I'm closing my accounts (3) and taking my money elsewhere. I had to give this review 1 star to be able to post a review, but I assure it doesn't deserve it.
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March 2022 by Holly J.
We came here for our remortgage. (Our first mortgage was also with Chase bank). Rick Rokop did an amazing job helping with both of these transactions. He returns calls quickly, explains things well and really knows what he is doing. Everything was fast and easy. I highly recommend going here
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January 2022 by name unknown
I've been banking with chase since 2009. Awesome staff that work there! Thanks Rico for helping me bro ??
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December 2021 by Miranda Keegan
They withhold information about what they are capable of doing as a bank, but will still take your money, ask for zero ID. They are unbelievably rude. I will not be returning to this branch, their negligence lead to my account being frozen. ? If I could leave negative amount of stars I would.
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August 2021 by Zay Parraz
Went there for a walk in notary. Short wait, zero expense, and great customer service!!
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August 2021 by Tripp H.
This branch is impossible to reach on the phone. I live a good distance away and am a private client customer. I typically need an appointment to go over my banking needs. Hard to make an appointment when they rarely (if ever) answer the phone. I've read reviews saying the other branch in town is better. Going to give them a try.
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May 2021 by Clemente Gamez
The bank
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January 2021 by Jesus Lopez
By far the worst customer service experience ever avoid chase im closing my accounts soon. You call customer service they blame the branch for not wanting to help you come to the branch and they blame customer service for not wanting to help. At the end they only tell you what they cant do and you have to deal with it..... what a joke.....
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December 2020 by Junior Lopez
great bank.
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November 2020 by Cody Williams
Incompetence. No one in the building knows what's going on, the branch manager does not follow through with follow up calls and does nothing but refer you to the customer service line. Not really sure what they're good for or how they're holding on to their jobs.
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November 2020 by Joey Lopez
Terrible service, they always only have 2 tellers at most so it’s takes forever. No greeting at the door and very dirty.
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June 2020 by Kelly W
Even with the virus and two tellers, I was in and out of the bank in 8 minutes. Great, friendly service always.
