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June 2023 by Kimberly E.
I have a complaint for one of the hot food employee at 1162 E Florence blvd casa grande, AZ 85122 #21. 6/3/23 at 14:41pm. My mother ordered 2 menudos with talia who was extremely rude ( when my mother ask if there was still menudo she didn't respond and used the ladle to move around the menudo). While she was cooking the tortillas, talia was visited by another employee who handed her a document. Talia then left the area and came back when another employee arrived and Talia left to the far end of the hot food area to chat with that other employee and did not return to assist my mom for 15 minutes. Another worker arrived and attempted to help my mom and my mom paid for the food but was not given her food. That worker then asked Talia if she had the menudo and Talia yelled to my mother!!! "I already gave you the menudo and pozole and tortillas". My mother said no you didn't. She yelled again the same thing and the other worker pointed to where the food was and Talia proceeded to SNATCH the tortillas, menudo and roughly bag them and tossed it to my mom. My mom asked for her name so she may complain about this unprovoked encounter and Talia response was "it's Talia, like the actress, want me to write it down??" Absolutely no need to treat my mother this way!! For whatever reason she decided to take it out on my mother is absolutely horrid and Talia should not be working customer service since she obviously does not have the professionalism to do so. My mother felt threaten on how the employee approached my mother in a aggressive way and being tossed hot soup at her. If I don't get contacted to rectify this issue I will take legal action toward food city and TALIA personally!
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March 2023 by Betty A.
The worse management I've seen so far. Total disrespect for his employees. The store itself is a mess. Definitely needs a whole lot of improvement starting with the manager. Not shopping there anymore.
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June 2022 by Maryann S.
This store seriously needs a remodel. I only visit Food City when I absolutely need to.
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January 2022 by Tina S.
Disappointed in the deli/taco/burrito section as you walk into the store. Not only did they hike up their prices on their food, but this time they wanted to also charge us almost a $1 for adding a little cheese inside the burrito (which they had not charged extra for before when we ordered burritos). A Mexican burrito should have cheese inside, and customers should not be paying extra for that. What happened to the days when cheese was always part of the Mexican food experience? That is what we always loved about Mexican food. But, since this place wanted to charge us extra for a little cheese sprinkled inside our burrito, I am guessing they are doing the same for their tacos and other items. When a business has to "nickel and dime" customers, it is time to eat elsewhere. We will not be returning.
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April 2021 by William M.
We love Food City! Always great food and great people. The bakery is the freshest and best tasting anywhere. You really can't beat them on anything. Price, service, they have it all!