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September 2023 by Matthew H.
Absolutely awful. Waited 6 plus hours for them to fill my prescriptions, when they finally did waited an hour plus in line to get them to be told it would cost 1700 dollars. We then gave them our insurance info which they should have already had on file. They said some nonsense about needing my "primary insurance " . So I called the cvs I used previously asking them to send my insurance info over to these goofballs, and in less than 3 minutes they were able to determine I had multiple profiles as I had moved and they merged the info with correct insurance information. I called these clowns back, told them that my insurance should be good now, they then informed me I had multiple profiles , which is sort of how I began the conversation anyways . Good job with those listening skills. They then told me it would be 1700 dollars. I was like no, insurance covers it. They insisted my copay was 949 dollars and 600 dollars for two of the medications. Is this your first day on the job ? When has a copay ever been 1,000 dollars? They put me on hold someone else picked up and they basically told me they hadn't even attempted to process my insurance because they were not sure it was me . Wtf is wrong with you at this point ? So they put me on hold for another 45 minutes at which point in time I drive to the store myself . The lady at the counter tells me only 4 of the 7 medications are ready, I'm like all 7 were ready yesterday....what happened? Idk, you have to go stand in this other line and ask them. Ask her for the district managers name and number, she doesn't know that either. I told her can you go ask ...she does, they tell me to to call the 1 800 CVs number which I do, but they don't have any options to speak to a pharmacy manager, unlike what I was told. Super unehelpful, they obviously don't want the bad review that is coming their way, then they give me cartridges for my insulin instead of pens , with no way to administer them , and syringes instead of the pen needles for my other insulin...again I have no way of administering them. Don't waste your time at this pharmacy, they take forever , have no useful information , give you the wrong medications and are just generally rude .
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July 2023 by Amy S.
They have their hours posted online as 10pm, But then they have a little tiny sign in the window that says we close at 9pm. Bad business.
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June 2023 by Mary Ann L.
Worst Pharmacy ever! I changed my mom's pharmacy from safeway to here thinking it would be better. I was totally wrong. Asides from rude and not so friendly staff. They send multiple notifications that med is ready when really it's not. Get you stuff together!!! My mom is an elderly!!! And. Elderly do not deserve this kind of service. This is blood pressure medication and you guys act like it's nothing! CVS people here do not know what they are doing!!! Will definitely be looking business else where!!!
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June 2023 by Bruce P.
They don't communicate with their customers! I picked up flex touch pens and did not say anything about needing needles and that I needed another prescription for the needles!. I have never used insulin before You would of thought the pens would come with needles! Just another way to rip you off!
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June 2023 by John U.
I wouldn't recommend CVS pharmacy. If you were dehydrated in the middle of summer and you needed water that's how terrible this place is. I had my prescription sent there. They tell me. Oh we're not Walgreens we we don't except those prescriptions. Those are over-the-counter when I have great insurance in addition to that, they refused to call Walgreens to send my script their way while, then I get to Walgreens and they tell me they have been waiting on Scripps notifications for others for 5 days so they're 5 days behind on forwarding Scripps that people badly need.
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April 2023 by BJ C.
Challenges with fulfillment, multiple times. Not ready when informed it would be. No sense of urgency.
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March 2023 by Kevin G.
Worst Pharmacy ever. Dr called in pain medicine for wife upon discharge from hospital. Good thing I called them. They said it would take 2 days for prescription to be filled. No way to expedite even though it was only 2 days after major surgery. They made no mention to Dr calling it in. We had to get hold of Dr again via nurses at hospital to get new prescription sent to another pharmacy. CVS is complete clown show
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November 2022 by Maggie G.
Horrible customer service !!!! Never have my prescriptions ready on time or even have the medicine.
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September 2022 by David B.
The worst Pharmacy ever. Gave them a try again now that snowbirds are gone. 4 hours to fill a prescription. A simple one. It's not even busy. The head pharmacist is a nutcase. Rude and lies a lot.
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June 2022 by Alan R.
Of the pharmacies we've done business with, this one has the rudest employees we've encountered. They're also frequently out of stock of the medicine and we have to wait longer for them to order it.
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October 2021 by Kathy W.
Veterans- this CVS does not take VA insurance! Disabled wife of a veteran wanting to find out if a prescription is ready before driving 25 minutes to Casa Grande. One hour and five minutes waiting on the phone which was finally answered to find out that drive thru and in store line comes first! Don't call this store. You come last in priority! Husband never heard one way or the other after giving them a current phone number. Hence the call. Veterans- this CVS does not take VA insurance!
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September 2021 by Daniel M.
Staff is always friendly and they seem to keep up on inventory to ensure nothing is out of stock when they run sales. Store is clean, too. I walked in for a COVID vaccine and they took me without appointment in 10 minutes.
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July 2021 by Cynthia B.
We have had great service at this CVS pharmacy. Went in for our vaccinations (walk-in), and received friendly and prompt service from the staff. It gets busy, like all pharmacies do, but I have had only positive experiences here.
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June 2021 by Maria B.
The manager or person in charge of the Casa Grande, AZ pharmacy needs to take some training on customer service, he is rude and incompetent. Not sure what happened to CVS it used to be a good pharmacy. I will no longer be filling up my prescription here.
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May 2021 by Felicia A.
One star isn't even deserved. Rx never filled timely. Each month we fill the Rx and are told it would be ready that day and each time we go pick it up hours later and they add on an expedited service of 1.5hours, that's not expedited. We gave them many chances due to the times we are in but are done and finding a new pharmacy.