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December 2023 by James JAMIESON
DO NOT USE THIS BODY SHOP.....As you can see by the negative review they don't care about their customers. I brought my car in for an estimate it took two and a half weeks. Zero communication they just don't care
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December 2023 by Andrew Mogg
Forst of all it took over a month to get my car back from bumber and electrical damage. Constantly telling me they ordered the wrong part. They discounted me for this which I appreciate. However, my bumper and another part come out Constantly and I have to push them back in myself. A part of what they replaced was broken off and hanging out in my driveway. Please do not go here... my insurance company has already been notified and they are seeking help else where than this location.
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December 2023 by Ariana Bell
I got my car from carvana and they was suppose to fix my the back part of my car. They told me the send information from carvana that they will pay and I did, they told me I didn’t need to follow up about it. Now they won’t fix it cause them offering to pay for it expired. So just know you may have to blow their line up but honestly I would just go somewhere else. The location I’m talking about is in casa grande in arizonaService: Body & Trim
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October 2023 by Tommy
During estimate was told would likely take 2 days for minor scratches on new vehicle, and also that rental car assistance available. I made appointment 2 weeks in advance. I knew there was issues when email Mon a.m. "We did receive your vehicle via tow company." I had personally drove truck there Sun Night. On Monday a.m. I called and asked for JH, estimator, to call me re when vehicle would be finished. The lady at front desk said she was likely too busy doing payroll, and that there was no assistance for rental cars and offered to call insurance co., but never did. On Tuesday am I drove by and found truck was not even moved to secure area. And nothing started. When I called Tues. in a.m. desk person said JH could not call on Mon because too busy in meetings all day. I picked the truck up Tuesday before they closed and nothing ever started. I realized that nothing was going to be done probably for a week or more. This was a huge inconvenience for my wife and I juggling cars and work schedules. If they would have called and delayed a week until able to handle, that would have been fine. But totally no communications from management. Would not recommend. They made several promises and did nothing after vehicle dropped off.Service: Body & Trim
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October 2023 by Sylvia Tibbs
Friendly staff. Did a fantastic job on my auto
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October 2023 by Its None Ya Business
This place would not even write an estimate. Claimed they were to backed up with insurance claims. Either way it was a lousy way to do business and horrible customer service. I'm determined to let every one know that. Don't take your cars or trucks here.
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September 2023 by David Rubi
Great service and car looks great. They were quick as well.
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August 2023 by Jonathan Ploof
Customer service is absolutely terrible. It has been 1.5 weeks to write a paint estimate. The shop keeps saying the system keeps crashing and they haven't been able to complete the estimate. Every time I call the manager Jenny who writes the estimates isn't in the office. You would think for a paint job that will be well over 10k they would get the paperwork completed. If the paint and body work is completed at the rate the paperwork is completed things aren't looking good for me . I have called every few days and I'm told they " are working on it and they will get back to me " I'll update how long this takes when it's done.
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May 2023 by Randy Millsaps
Very professional and friendly. They explain what you need and why. Helpful and considerate. We have plans to have them repair our vehicle in the next few weeks.
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May 2023 by Cedric Stone
I took my vehicle there to be fixed they're gonna call me to leave my vehicle there in the shop !
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April 2023 by Joe Carminati
Almo. $1000 on dollars still don't work? Door still don't open from insideService: General repairs & maintenance
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March 2023 by Latisha Arredondo
Something that was only going to be a day to fix, turned into a week. I was told I was going to receive a call from the GM on an eta. He never called, I had to call to see what was taking long. No one ever called to let me know anything
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February 2023 by Red Sky Przygody
It took almost Two months to get my vehicle back as they pushed the pick up date out three times. When I finally went to pick it up the engine light was on amongst other lights. I had to sit and wait for them to fix the problems. I will say that the staff is very friendly and professional, and the bodywork on my vehicle was well done.
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February 2023 by Debby Flood
Gerber's does beautiful work with speedy service. The customer is kept informed of the progress.
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October 2022 by Terral Akins
Gerber does inferior work. The original repair was made with cheap aftermarket parts that did not fit, even though I asked for OEM. I had them re-do the repair with genuine GM parts and the fit would have been correct if they had not bent the clips that held the fascia on in the two times they had to disassemble it. It was better, so I accepted it rather than risk having them do more damage by taking it apart a third time. Next problem: 6 weeks after the repair, the paint began to check and sand scratches began to show in an area that was supposed to have been fixed by painless dent repair. The area had obviously been fixed with filler instead. I showed it to the shop foreman. He told me that they would sand it all out and do it right. What they did instead was wet sand it and shoot multiple heavy coats of clear to try to hide their poor work. 3 months later, the clear is shrinking into the underlying scratches and the sand scratches in the underlying work are again showing on the surface. I went there today to show it to them and was told they were too busy to look at it, come back next week. I will now file a BBB complaint.
