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November 2023 by Samantha Cuevas
Enjoyed working with Gilbert, he was very professional and took care of all our questions and concerns. One of the best experiences buying a car, he made sure we were happy with our Chevy Equinox and took care of us even after our purchase. Amazing customer service Gilbert, Great job!
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November 2023 by David Quinonez
Gilbert Rivera was very attentive to our needs and very helpful! Made sure we were happy with our car and even went as far as getting us better tires for our Chevy! He also made sure we were comfortable during the whole process and stayed with us through the whole thing, it didn’t matter that we were there late into the night!!! Thank you Gilbert we will definitely recommend you to ALL of our family and friends!!!!
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November 2023 by Tom Hoover
(My tire blew out right in front of Seiner. They were closing up for the day. But the sales team was still there.)I like to thank the sales team at Seiner Chevrolet for helping me fix my blown tire. I have difficulty walking, so replacing a tire was going hard. The whole sales team helped out. They were so kind and generous. Got me back on the road in no time. Thanks fellas. What a great team. ?
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October 2023 by Amanda C.
Took our newly purchased Silverado to this service center THREE weeks ago for power train warranty work. Our truck is torn apart (less than 30k miles) for severe engine damage. Dealership initially said repairs would be covered but now it seems each time we get a new message, or call (we have to follow up with them, they don't reach out to us) they are trying to blame us for the damage to the truck we have owned less than 4 weeks (7 including the now three weeks this truck has been in the shop). So far nothing in writing as far as what's needing replaced, or what's wrong with the truck. Now they are trying to charge us over 1000.00 for "cleaning carbon buildup". Buyers of GM products BEWARE! They don't stand behind their vehicles, this service department is an absolute joke, and tries to blame customers for their faulty AFM system that doesn't work! Buy anything but GM!They've had this problem with excess carbon buildup for how long now? And want to ask us why the engine has so much build up. See bulletin below!static.nhtsa.gov/odi/tsb…UPDATE!!!!!! 10-10-2023PICKED UP TRUCK ON SATURDAY. CHECKED OIL TODAY AND THE DIPSTICK CAME OUT LITERALLY!!!! HOW DID YOUR TECHS MANAGE TO PUT MOTOR BACK TOGETHER YET LEFT THINGS LIKE THIS DISCONNECTED!!! THE INCOMPETENCE IS REAL!!!Update #3 Had to send the truck in AGAIN. The dealership it's at now found that connections to the alternator were routed incorrectly, and started burning wires. So this now makes twice that your tech's mistakes almost caused a fire in our vehicle. Unbelievable!
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October 2023 by Wendi Guerrero
We loved our visit to Jerry Seiner's! The sales people that helped us - Gilbert Riviera and Destiny Cervantes, were both SO Amazing! Very helpful and courteous. I recommend you ask for one of them on your visit!
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October 2023 by Yvette Bickford
We bought a 2024 equinox from here. We had a sales rep by the name of Destiny. She was amazing! Super kind, informative, and not pushy. We have had bad experience with their service department, but decided to give it a try in the sales. We don’t regret it, because of Destiny, we stayed! We also had the privilege of working with David, Kathy and got to meet the general manager Gabe who were all so nice and helpful!Thank you all for the good service!
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October 2023 by Beanie _.
I bought a used 2020 Silverado 2500 from another dealership. I brought it in for an electrical issue on my trailer connect for my signal lights. I dropped by truck off on Thursday morning for an appointment and didn't get my truck back until the following Monday. originally said it'd only take a day, or the following morning. They charged my $810 for the labor!!! The customer service was horrible. Every time my wife or I called, we had trouble getting a hold of someone or was getting the run around. They made us seem like we were an inconvenience, they did not take the time to explain what was going on and no communication. On multi occasions being put on hold for well over 45 mins. We buy Chevy vehicles!! We would always do our regular maintenance at this location. But since it's changed from Henry brown to Jerry Seiner it's gotten horrible. Never going back, it was horrible and felt like a rip off of what I was charged for labor.
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September 2023 by Krissy B.
I had many complaints, but I don't want to draw this out. Are the people kind and friendly? Yes they are were their mistakes made yes more than a few without apologies to me. My brand new Jeep engine light came on and they had no idea what was the matter with it after running tests. Then they order me this auxiliary battery and put it in and then actually said if you have any more problems let us know. Yeah, my engine light went on again on the highway. You can't drive a vehicle like that not knowing what's going to happen. I just left it there and traded it in for another jeep. I got my other jeep home in the battery was dead. It was a trade-in used jeep. You would've thought they would've checked that out before selling it along with the fact that when I got the oil changed recently, there were no screws on the hood. They were all gone except one. That's one out of four!! They obviously missed that as well. Oh by the way, when he came to my house, which was very nice to put a new battery and he scratched my vehicle up. Onward and forward today I was looking through my wallet, and I was checking out my registration. As a disabled veteran, which I told the financial guy I was I am exempt from vehicle license tax and registration fee. That's $544. They charged me that I paid that I just now caught and luckily it's less than a year and I have to drive to a Arizona Department of transportation to get it settled and refunded. Unbelievable!!!
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September 2023 by Jacob Arnold
We were ready to call our car shopping to an end, but then we rolled in and saw this gorgeous Camaro! Joe was beyond welcoming and accommodating. Gabriel helped us get a great deal and was so easy to work with. Would recommend these two guys and the dealership to anyone looking for their next car!
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September 2023 by Matthew Reece
Best part about dealing with Jerry seiner was financing with Kathy. Kathy dotted all the I’s and crossed all the T’s. I left there with no questions because she was very thorough. She made the process enjoyable fun and fast. Definitely recommend Jerry seiner and ask to deal with Kathy when you do!!!!
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September 2023 by Bobby Frazier Jr.
Hello great place to buy a vehicle.Gabriel your the best thank you for all your help. No hassles No games Straighr up dealership. Ask for the general manager Gabriel real nice guy. Will help you get a vehicle. Staff are respectful. Will tell other friends and family. God Is Great...
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September 2023 by Lynette Hardy
I can't explain how pleasurable my experience was here today. From the moment I had contact with this dealership, they have gone above and beyond all of my expectations. I originally made an inquiry about a vehicle I was interested in. I was contacted immediately by Garret (on a holiday), no less. The next business day it was followed up by text, phone, etc. They absolutely had my best interest at heart. I visited the dealership the following Tuesday. There were several employees who extended their acknowledgment of me, even though they had nothing to do with my sale. I want to personally thank those who went above and beyond for me. First and foremost was Gilbert, Boston Dave, and Kathy in the finance dept. I honestly have not experienced, a more relaxing experience, ever. I want to thank all of the team members that make Jerry Seiner Chevy top-notch. I will definitely be using this dealership in the future. I was treated like family. Thank you for making this a very pleasant experience. Definitely a 5-plus experience. Thank you to all who made this a stress-free visit. If you are seeking a familiar experience, I would go to Jerry Seiner, no holds barred. Sincerely Lynette
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August 2023 by Lynn Arnold
We were ready to call our car shopping to an end, but then we rolled in and saw this gorgeous Camaro! Joe was beyond welcoming and accommodating. Gabriel helped us get a great deal and was so easy to work with. Would recommend these two guys and the dealership to anyone looking for their next car!
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August 2023 by D L.
Under new management, no longer Henry brown. This is Jerry Seiner Chevrolet. Well where do I begin? After months of research and a week of shopping around; I was thoroughly disappointed and frustrated with all of the local valley dealers. Between their outrages price gouging, $4000-$6000 of unnecessary ad-ons, and downright rude behavior, I was about ready to give up and go private party used for my next car. They either had a potential vehicle I wanted then changed the price when I got there or they never had the car at all and wasted my time. One east valley dealer wouldn't even let me drive their car unless I agreed to 10k over sticker. After broadening my search I discovered Jerry Seiner Chevrolet in Casa Grande, AZ. They had real inventory with actual pictures and they answered their phone to answer my questions right away. They verified the vehicle I was looking for was present and invited me down to their dealership for a "vip" experience. I figured it was a sales gimmick but I must say, I definitely received the best treatment I've ever received from a car dealer. I was greeted right away and assisted the entire time by the best salesperson, Kitaro. Kitaro was knowledgeable not only about the product but about the entire process. He made sure I was comfortable and was constantly offering food and drinks. After explaining my frustration of other dealer experiences, the desk manager made me an incredible deal behind MSRP on my new car. I was shocked I didn't even have to haggle back and forth. It was a no BS transaction at a more than fair price. The general manger even came out to personally thank me and everyone else buying a car that day. (Their sales floor was packed!) The car buying process can be frustrating, stressful and downright disappointing. I'm happy to write that Jerry Seiner Chevrolet has restored my faith in what car buying should be. They make a fair profit without taking advantage of hard working people. They value relationships and treat you like family. I will definitely start with them on my next car buying journey. The other dealers could learn quite a bit from the Seiner business plan. Do yourselves a favor and start or at least finish your process at Seiner.
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July 2023 by J M.
GO ANYWHERE BUT THIS SERVICE CENTER!!!!! I'm so sorry I didn't read these reviews before I took my Challenger here. I didn't buy the car here, thankfully, I bought it in Mesa and didn't take back there only because the ac was out and I was trying to avoid driving that far in the heat. After 29 days. Twenty. Nine. Days. Dozens of calls and messages, when they did answer the phone! And any information was vague or as we found out, outright lies. No integrity. No accountability. No competence. Did not fix anything so my husband just demanded it back. Still broken and now we have to start over... a month later.A side note about the phone calls & messages, they told us after the second week that they had building wide issues with the phone system and were "so sorry." Then I read the other reviews saying they had the same lack of communication... a year ago! So, yeah, just another one of the lies.
