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January 2024 by A C
WATCH OUT FOR THIS BUSINESS… My husband recently took his RZR in Dec. for its 1st service.Unfortunately, after owning SXS’s for a while we have learned that not all businesses are honest in what they do. So prior to dropping it off he marked, initialed and took pictures of the oil and air filter. He got a call from Justin the same day saying the service was done. However, due to living in Phx he picked it up the next day on a Friday. On Saturday he was doing a walk around and noticed that the oil filter had the same factory markings on it. The only thing that was different was they had marked over my husband’s initials, put their initials, went over all the factory markings with their marker and added the date. The air filter was not changed nor was it even removed. He actually marked it in a way that if removed the markings would no longer line up as they did when marked. None of the fittings were lubed, we have pictures of that as well. He called Iron City on Saturday to speak to the Manager Ryan, he was not available so he did explain his concerns to the person that answered. He ended up ended speaking with Justin that following Monday. He explained to him that he knew they did not do the service he paid over $400 for and that oil filter was not changed just marked over. Justin tried to refund only the air filter after he admitted it hadn’t been changed. As far as the oil filter Justin actually asked my husband to send him the pictures he took to his email of the markings and his initials. He did not send them. Justin called him back and flat out lied and said he found the old oil filter. When my husband asked if it had his initials on it he said no. He told him then that is not his filter then and when he finds it, call him back. Obviously he never got a call because it never got changed. Due to this being the first service and things not being completed that he paid for, he actually had to pay another business to redo the entire service. He did not want to chance it due to the fact that if things are not properly taken care of it can potentially void the manufacturer warranty. We do not believe this company is honest. We know they did not complete things that they charged for, that they said were completed. They do not even have the correct vehicle information on the invoice he received. We have filed a dispute that they keep fighting even though we have pictures and proof of their fraud. We want our money back and will continue to share our horrible experience with the SXS community until they do the right thing.
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December 2023 by Brad Wojahn
Dealing with Ryan was a very enjoyable experience. He is a pleasure to talk to, fair, and sticks to his word.
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October 2023 by David Miers
Great people, great prices and Ryan and his staff work really hard to earn your business….
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June 2023 by Kendall Adair
Ryan and his staff at Iron City Polaris in Casa Grande are phenomenal to work with.Highly recommend this place for great price, customer service and repairs.
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May 2023 by Terry Delcore
Purchased a 2014 Polaris sportsman 800 EFI from RyanIt came in as a trade in, Iron City serviced the machine andrepaired any thing they thought might be an issue.I appreciate Ryan and Iron City for making my purchase anenjoyable experience
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December 2022 by Katherine Jacobson
Bought a used buggy from Iron City, delivered it to us and said it’s all serviced and ready to go. Took it out to the desert and it broke down due to no oil in it. They lied to us and said it was serviced and ready to go and made us pay for half of a new engine. Don’t trust these people at all. Blamed it all on us. You should be ashamed of your self iron city. I’ve got calls into BBB, Attorney General and Channel 5 investigation.
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June 2022 by Todd F.
The crew at Iron City will feel just like old friends. They are sincerely nice, very knowledgeable and no pressure. They really know all about having off road fun and are so good at teaching you everything you'd need to know. Regardless of where you live, it's worth the drive.
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June 2022 by LewisandLatasha Harrison
Ryan and his crew does an amazing job. I shopped around for a Polaris and they were the most honest, cheapest and reliable. I’ve been in their shop window shopping for a while. Ryan is very honest, straightforward and nice. If you tell him exactly what you looking for he would give great suggestions. Justin is a great guy as well very nice personality. I didn’t get the whole team name but these guys are truly amazing.. thank you again Ryan and Justin and the rest of the crew for making my experience AMAZING.. you guys ROCK!!!
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August 2021 by johnny riesgo
Kyle here at Iron city is super knowledgeable, he even brought in two mechanics to help explain clutch asm. to me and got me the correct parts for what I needed. Definitely will be coming back for all my sxs needs.
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June 2021 by Ray Estrada
Ryan and his crew are awesome! Exceptional sales and service.
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June 2021 by Lori Plumer
Thank you Ryan we now have his and hers quads!!! The General is next!!!
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May 2021 by Jd H.
Worth the drive from the valley to do business with these guys No stress buying experience friendly laid back atmosphere with super knowledgeable and helpful staff thanks Ryan and the crew for a great experience
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March 2021 by John N
Mr. Ryan needs to work on his People Skills. Any questions i have he gets on a Defensive Mode. Bro what happened to you !!!
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January 2021 by Raquel Ortega
Awesome service! Ryan is a straightforward guy! Very honest. I recommend his store to everyone!
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January 2021 by rick rivers
We went in to look at a General we sat with the manager Rayan. And of all my years dealing with sales this guy is real and down to earth. I recommend for everyone that reads this to buy there I'm not a sealer but the price we where quoted was alot less then anywhere we went to. Thank you Rayan