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March 2024 by Amy Coronado
They were fast and professional on time came out the day I called
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March 2024 by Sterling Rideout
Great people to deal with. Had repairs done I one day. Would recommend for repairs.
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September 2023 by Whitney Froula
Not a working number
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August 2021 by Keith Nergaard
Returned my call back with measurements and prices. Well done.
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July 2021 by Eric Mckay
Called for an estimate. Had a combative attitude on the phone while asking me to do his job and take measurements and send them to him for shower panels. On top of that had a previous bid (that took him over two weeks to show up to) that was three times the going rate than every other glass company in AZ. If your looking for good customer service and a fair shake DO NOT. use jewel glass. Pathetic
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June 2021 by Luanne Lewis
Never used them..I wanted to...but could not get a call back
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September 2020 by Shamaih Davis
Takes too long to come out to do an estimate and the work
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August 2020 by Trinity Hansen
Wish I could give no star took forever to get the screens once on we realize there was gaps all over called them thay said we installed sun screens not bug screens with in a day the screens were falling off only used double-sided tape to hold them on call them that came back out and put screws on but had to wait another month because couple of the screens were busted but they didn't secured all of them couple more fell off a few weeks later we called them and that never came back out 4 months and nothing from them also that fixed a spring in one window and it broke within a month we left 3 messages no response horrible company
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April 2020 by Jessica S.
I give this company a -5 stars. Their customer service and craftsmanship are less than poor. Never have I ever experienced such awful customer service. I too am a local small business owner and can not comprehend the actions taken by the owner "Mark", toward my husband. Our "small town" community mentality was absolutely shaken today. You can be reassured Jewell Glass and Mirror will never receive our or anyone else who knows us and anyone who expects to receive no less than Great customer service business again.
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December 2019 by Adrienne Manuel
I was used to the old facility. When they re modeled I was lost on how to get into the front office. A few months ago I took in some window screens to be re screened and a new frame made. They did a great job. I asked one of the shop employees about fixing the chips on my windshield and his reply was "if you were smart you should just get a whole new window". And walked back into the shop. I gave the benefit of the doubt by saying he was busy ??????
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May 2019 by Pat Rascon
I had Sun shades installed and after a short time realized once I opened my windows files were coming in! Was told they didnt installed Bug screens, but sun screens. They never said I had to keep my screens on plus the ones they installed!. All I wanted was for them to come and check and see if any adjustments needed to be made or possibly a few more screws to hold them in place. The entire window should be covered which it is not on some. They would not even come out to check and I probably live less than a mile away.
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May 2019 by Rebecca Worley
Extremely poor service. I had an 8am appointment. I arrive on time, walk in and the receptionist says they cant replace my windshield today because everyone was out working on another job. Poor, poor customer service. You would think a customer service call would have been the appropriate thing to do. But the receptionist said; I was just going to call you. Right. After i get there? Lost my business for sure.
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March 2019 by William W.
Owner Mark installed window replacement improperly so that window latch for window lock no longer engages. When I called back to ask them to come look at the window and see what they could do, the owner said "I'm not interested, and hung up." Terrible customer service and installation of a simple kitchen window. Would recommend looking elsewhere for window service.
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March 2019 by David Paula Monter
Was given a two hour window to come and give me an estimate for home windows. When they were late I called and was told we're busy and it's going to be another 30-45 minutes. THANKS FOR WASTING MY TIME. I will use Sommers glass from here on out.
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January 2019 by Kevin Schwartz
Good fast service