-
November 2023 by Jacob Mendoza
Angel, took care of me every step of the way… even though this was an out of state purchase.. the process was stress free and got everything taken care of asap. Would definitely go back with Angel if I ever need another vehicle.
-
November 2023 by Chris Neer
Glenn was wonderful. Very knowledgeable about the vehicle. Took time to go over all features. Explained pricing breakdown very clearly.Craig in finance was also great. Quick, efficient and explained everything very well.
-
October 2023 by Deborrah Landry
I'm an unsatisfied costumer. I have a tire monitor light that won't go off. I would have to pay $145 to repair the tire valve affecting the monitor. I have a $125 credit from OnStar that no one would take the time to figure out how I could use the $125 credits towards my repair. I called OnStar they told me they would walk whomever would call them through the process. I'm not happy that this dealership does not already know the process and would send me away unsatisfied.
-
September 2023 by Kathryn Waller
Showed up for my 8:00 appointment and was informed that they hadn't received the part they needed. It would have been nice if I had been informed at least the night before so I didn't waste my time and gas driving into Casa Grande for nothing
-
August 2023 by Randy Zimmerman
Took my truck in for a charging diagnostic check. Was told If I could have it there by 7:30 AM It would be first into the shop. Dropped the truck off, never heard anything all day. Tried calling but only got a voice mail, left a message. Tried calling the next day same results. Drove to the dealership and spoke with a service tech who advised they had more cars than mine to work on. I told her I had an appointment for first thing the previous morning and she advised I didn't have a appointment with the service department just with the advisors. I ask for my truck back as it hadn't been looked at yet (a 20 minute diagnostic check) and went some where else.
-
August 2023 by Jennifer Hopkins
My service advisor was very friendly and quick to get me in and out. The supervisor even went on a short ride with me due to concerns I had about a "noise" my car was making. I was very satisfied with the attention I received.
-
August 2023 by Charity Fuentes
Update: my husband called and spoke to the manager, Sam, and he got the ball rolling and my truck was ready for pick up next day. I was told my truck would be filled up and washed when I picked it up. It was filthy and had a new ding on the back quarter panel just for good measure. Sam set up a detail for me at Wash N' Roll in town. They did a great job! However, Junior, shouldn't be a service advisor. He never once introduced himself to me, never followed up or provided any actual service.Worst experience at any dealership. I have had to call every time but once to find out the status of my vehicle repairs. When I was supposed to get a call back with an update, my service advisor was off that day and the message I left for another advisor was never returned so I had to go into the dealership to find out the status of my vehicle.The dealership has had my truck for over a month. It sat last week while the mechanic was on vacation. No effort has been made to make sure this was completed in a timely manner or that I was given updates.It's amazing what a follow-up call with a smile in your voice can do for your customers. Customer service is dead at Jones Buick GMC Casa Grande.
-
August 2023 by Stili White
Norman was great, easy to talk to, honest. I would definitely come back to Jones and would recommend Norman to anyone wanting to buy a new vehicle. Everyone at Jones had a great personality.
-
August 2023 by Rob Tallman
Everything was great. Had 1 disappointment- after the sell was finalized I discovered vehicle did not have 12 volt receptacle which is critical to operate my portable oxygen concentrator. What is wrong with gmc?
-
July 2023 by Kathy Klemme
Your service tech Chris is beyond believable. He is so good at his job. your sales people are excellent. They are friendly and courteous. .But your office girls in the service department need a good trouncing. They are rude and disrespectful and need to be severely reprimanded for their treatment of your customers.
-
June 2023 by Jorge Molina
Like always, service department was excellent. I don't know the service writer name, but she was awesome, and extremely professional. She's in the very first stall when you drive up to it.
-
June 2023 by Linda Marquis
Staff was patient, personable and knowledgeable. That is always appreciated. Naz did everything he could to satisfy my needs which got him the sale and the SUV I wanted.
-
June 2023 by Linda Meikle
Earlier that day we were at a dealership down the street and it didn’t go well. Jones had what we were looking for, at the price we were looking at, along with the payments we were looking for. We were also told about a rebate and another deal that GM had going on which the other dealership kept quiet about. It was a great experience and we have already recommended them.
-
May 2023 by Jen G
I went to Jones to lower my payments & trade two cars in for one….they were professional & we were able to work out a deal & get me into a brand new GMC….shopping local is the the way to go…
-
May 2023 by John M.
Be ware of this place. It's rundown and off the beaten path for a reason. I purchased a vehicle from them 10 days ago, now they don't even want to interact with me...???I'm thinking they sell more bicycles in their showroom that cars....
