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January 2024 by Mark Schepps
Brought my truck in for a few things. Parts would take a week to get. Well one week turned into three weeks as the truck just sat there not being touched until I started to make some noise. My service writer didn't return calls (Nataha) and only called when she had to boost the estimate. Also the price of their parts is robery. $25. A gallon of anti freeze, $180 for 8 spark plugs. But again if I'm paying close to $4000 in repairs I expect to get the job done in a reasonable amount of time. Having my truck sit in the lor for over a week with parts in is unexceptable. They lack of communication is even worst I will have to think twice before I do business with Jones Ford again.
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January 2024 by P S
I would give a zero stars if possible. Going into full details would be lengthy. I will NEVER take my vehicle there again for service. The unprofessional treatment, lack of customer service and snarky emails were beyond acceptable. Natasha was my service advisor.The financial burden of paying for a rental car will take months for me to catch up. But they don't care. As a former Ford employee and speaking to the service manager I use to work with they were appalled by how I was treated. Not to mention NO response from the Ford survey. NEVER again will I step foot on that dealership or recommend them.
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January 2024 by Brody Crawford
I’ve brought my 2022 F-350 to Jonesmany times for service since I’ve had it. Every time I do I have problems with the service team. I’ve had a scenario where I was told my tires were rotated but were most definitely not. I’ve been informed that my fuel filter needs to be replaced every 30 thousand miles, “why hasn’t maintenance ed that before”? My latest visit I was getting an oil change, batteries, DEF, and the usual maintenance . When I was leaving my check engine light was on and codes were thrown that were not on prior to my visit. The solution was new batteries. I thinks it’s very funny how the timing worked out that codes were thrown the same day as my maintenance. I truly feel hustled and played. The timing seems to unethical in a way. I’d say this ford house needs new mechanics and better QAQC. I’ll take a day and drive to a Ford Dealership in Phoenix before I go back to this piece.
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January 2024 by michael mosley
Salesman Chris McGuire was great with us in looking for a brand new Mustang, no pressure he showed all the options they had on the lot, also let me look at his Dark Horse.Sales Manager Christina Keeling showed us different options of payments if traded in my Wife's Truck or just my 2016 Mustang Ecoboost. I fell in love with a 2024 Mustang GT High Performance Package. Everyone was friendly and absolutely no pressure on us getting the car. We left and decided to purchase the Mustang mentioned above, came back around 5pm to to the paperwork and final sales when they close at 6pm and Chris McGuire stayed over as well as the financing person which I forgot his name. The test drive before we did the paperwork was what definitely made me excited. Chris McQuire showed me all the functions of the car and how to work the SYNC 4 and it's options.
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December 2023 by Jennifer Peña
Jones Ford in Casa Grande had exactly what we were looking for, so we went in and met with Glenn Kilburn. This purchase was truly THE BEST experience at a dealership that we've EVER had. We felt that we were treated fairly and the truck we purchased fits us to a tee. Easy people to work with, so go and see Glenn Kilburn and see if he can't get you into a great vehicle too!! PS.. it was definitely worth the drive from Yuma!
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December 2023 by Isaiah
Had the opportunity to come across this dealership and get assigned Travis to assist in my purchase. I must say that this has been the easiest and hassle free experience I have ever had with a car dealer, he immediately got me a great deal and even delivered the car to my doorstep. I never leave reviews but this was great business and I recommend this place even if you are far away they will hook you up!
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November 2023 by Pauline King
Norman was great in helping us through the very smooth process of buying our new to us truck!
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October 2023 by Jill Melander
We stopped at Jones Ford in Casa Grande on Friday and wanted to price out a new SUV. We were professionally greeted by Naz who was genuinely interested in our preferred vehicles to check out. He was quick to get the keys so we could take a look and test drive to see what we thought. He was extremely knowledgeable when we wanted comparisons of the Ford vs. the GMC models. He was not pushy or overly salesy - he was honest and considerate. He also didn't try to push one make over another nor did he try to upsell based on what we shared was our price point. We didn't intend to buy but the deal was too good to walk away from. Next we dealt with Brady for financing and he was very courteous, professional and quick to process our paperwork and we were on our way. It may have been the fasted auto deal we have ever made in our life. Great job to the team at Jones Ford! Everyone else we encountered at the dealership were very kind! Top notch team!!
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I scheduled an oil change, and tire rotation. Iwas told I could not use the "works" coupon because that doesn't include the synthetic oil, and my truck is not a Ford. And also because the work order wasn't written up as "the works" even though I shared the coupon before work was started. I was told to show the cashier the coupin once work was completed. Cashier came back and said she talked to a manager and they said no as far as changing the work order to the works. I paid the full amount and left, I will find another place for service going forward, as well as the other 2 cars I was having serviced here. Last-When you open the terms and conditions of the coupon it says it DOES include synthetic oil up to 6 quarts, it said it expires on 10/31/23and does not say it has to be a Ford or any other particular make or model. I have purchased 2 vehicles from this location, and will find a different dealer for all cars, and services going forward.
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October 2023 by MadCat's Zoo
Went to Jones and it was a great experience! I don't have the best credit and they truly worked with me to get me in a vehicle with an awesome monthly payment! I'm enjoying my new car and the staff their are amazing! Highly recommend and I will definitely continue doing business with them! Plus the owner was super nice and personable! If you need a vehicle, go to Jones!
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October 2023 by Sarah Johnson
They were quick with the approval. I wanted a used mini van, low mileage and newer 2018 or up. Angel was awesome and got me everything on my checklist and in my price range. Highly recommend this car lot! Vince was also very helpful with closing.
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October 2023 by Mary Hartman
Erik Faytosh took great care to make sure all of my concerns were addressed. Everything is great with my car now. Icing on the cake was that they delivered my car to my home when the service was finished which saved me so much time. Very happy with everything.
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October 2023 by Nancy Cunningham
Just wanted to thank the two gentlemen that helped me today. I am from Canada and my car overheated towing my travel trailer. I came in, it was scanned quickly, assurance that it was just overheating, not a major issue with my transmission. I arrived safely in Tucson with no further issues. They were so polite, helpful and kind. Kudos! from Canada!
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October 2023 by James S.
This dealership was alleged in a viral Tik Tok video to have violated Ford's anti-markup policies on the Maverick. The Maverick lists for under $29k and Ford doesn't permit dealers to sell above this price. This dealership is alleged to have marked its new Mavericks as "used" in order to skirt this policy, and then marking the trucks up to $45k+In my opinion, this is thievery
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September 2023 by Seth A.
Marking new cars as used to get around Ford not wanting dealers to take advantage of the current market and mark up cars to make more $